Aulleria Cencilly Kamerika
Outjo
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I indulge in a variety of trades as I am an open-minded individual who is very much interested in learning by experience. Working in the wilderness of Etosha National Park made me appreciate nature, and it also filled me with so much passion for the exertion of the tourism industry of Namibia. I am young, vibrant, and very resilient in nature. I would love to experience and strain in diversity of field as it offers opportunity for self improvement as well as my hopeful career advancement as an assistant in Hospitality division of tourism in Namibia.
Overview
8
8
years of professional experience
Work History
Activities Manager
Taleni Africa Tourism Holdings(Etosha Village)
Okaukuejo
09.2021 - Current
- Working with clients request and booking clients via emails.
- Booking activities offered in Etosha National Park. (e.g. Game Drive Safaris).
- Doing Sundowner drives, bush dinners, and stargazing sessions.
- Assisting with setting up tents for campers.
- Assigning and overseeing daily task completion.
- Monitoring employee performance.
- Scheduling employee shifts.
- Stock control, stock issuing, and stock take monthly.
Duty Manager
Taleni Africa Tourism Holdings(Etosha Village)
Okaukuejo
01.2020 - 10.2021
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Ensured adherence to health and safety regulations throughout the premises.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Provided training sessions for new staff members on company policies and procedures.
- Organized employee appraisals, providing feedback where necessary.
- Monitored performance of staff members, offering advice where appropriate.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Receptionist
Taleni Africa Toursim (Etosha Village)
Okaukuejo
01.2018 - 12.2019
- Greeted visitors and provided them with assistance.
- Working on Restaurant System and CIMSO-INNkeeper system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Processed payments and updated accounts to reflect balance changes.
Curio Shop Assistance
Taleni Africa Tourism Holdings( Etosha Village)
Okaukuejo
09.2016 - 12.2017
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Working on SHOPKEEPER SYSTEM.
- Doing stock control and stock taking monthly.
- Selling different products.
Education
High School
St.Joseph Dobra Roman Catholic High School
Windhoek Namibia11-2013
Skills
- Goal Setting
- Leadership Skills
- Setting up campsite tents
- Bar Tending Skills
- Cooking Skills
- Hosting Skills
- Management Skills
- Radio Operating Skills
- Computer Skills
- Oral and Written Communication Skills
- Microsoft Word
- Powerpoint and Excel
Languages
Otjiherero
First Language
English
Proficient (C2)
C2
Afrikaans
Advanced (C1)
C1
Khoekhoegowab Damara Nama
Intermediate (B1)
B1
Driving Licence
- Licence C1 [PA/GP]
References
- Mr Elifas Sheehama - Taleni Africa Tourism Holdings Etosha Village
F&B Manager
food_bev@etosha-village.com
+ 264 81 283 4124
References
- Mrs Seanine Van Rensburg - Taleni Africa Tourism Holdings Etosha Village
Adventure Centre Manager
+264 81 277 5080
Reference
- Mr Hilton Louw - Taleni Africa Holdings Etosha Village
Human Resource Department
+264 81 366 0292
Reference
- Mrs Ruswina Shikongo
Manager
+264 81 363 1006
References
References available upon request.
Timeline
Activities Manager
Taleni Africa Tourism Holdings(Etosha Village)
09.2021 - Current
Duty Manager
Taleni Africa Tourism Holdings(Etosha Village)
01.2020 - 10.2021
Receptionist
Taleni Africa Toursim (Etosha Village)
01.2018 - 12.2019
Curio Shop Assistance
Taleni Africa Tourism Holdings( Etosha Village)
09.2016 - 12.2017
High School
St.Joseph Dobra Roman Catholic High School
Similar Profiles
PJ MoutonPJ Mouton
Floor Supervisor at Taleni AfricaFloor Supervisor at Taleni Africa
Thekiso RakolojaneThekiso Rakolojane
Regional Head; West Africa at South African Tourism - Africa RegionRegional Head; West Africa at South African Tourism - Africa Region
CAROLINE WAMBUI KARIMIACAROLINE WAMBUI KARIMIA
Intern at Global Tourism Resilience and Crisis Management Centre-Eastern AfricaIntern at Global Tourism Resilience and Crisis Management Centre-Eastern Africa