Avati Nyengeterai Banda
Lusaka
Summary
Results-driven manager with over 5 years of experience in office administration, operations management, and strategic organizational development. Skilled at driving operational efficiency, optimizing resource utilization, and enhancing profitability. Proven ability to lead teams, streamline processes, and improve organizational performance. Successfully increased monthly profits by 40% through the implementation of cost-saving strategies and operational improvements. Highly proficient in community networking, report preparation, and managing complex administrative tasks. Adept at adapting to dynamic environments and ensuring compliance with regulatory requirements while maintaining a strong focus on achieving business goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
ABC Auctions Zambia Ltd
Lusaka
04.2024 - 11.2024
- Oversaw facility management, ensuring all operational premises were maintained in excellent condition.
- Liaised with the IT department to ensure IT infrastructure functioned optimally, minimizing disruptions to business operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed the maintenance and availability of company vehicles to support seamless logistics and operations.
- Supervised stock reception, processing, and maintenance, ensuring inventory integrity until items were placed for auction.
- Mentored and managed a team of 11 employees, fostering a culture of accountability and professional growth.
- Developed operational strategies to enhance efficiency and resource utilization across all departments.
- Increased monthly profit by 40% through the implementation of streamlined operations and cost-saving strategies.
Office Administrator
ABC Auctions Zambia Ltd
Lusaka
07.2023 - 04.2024
- Coordinated administrative tasks, including scheduling, reporting, and inventory management.
- Acted as a liaison between departments to ensure efficient communication and collaboration.
- Maintained compliance with regulatory requirements through accurate documentation and timely submissions.
- Streamlined office workflows, resulting in improved productivity, and reduced downtime.
- Recruited and trained new employees to meet job requirements.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Automated office operations by managing client correspondence and data communications.
Administration & Complaince Manager
African Power Coal Ltd
Lusaka
06.2019 - 06.2023
- Acquisition of mining and exploration licenses through purchases and applications to the Ministry of Mines and Mineral Development.
- Prepared monthly, quarterly, and annual reports for all mining and exploration activities of all licenses under the company.
- Acted as Community liaison officer with local leadership and communities where company operates the mining and exploration licenses.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Collaborated with leaders from other departments to achieve consistent processes and maximize the efficiency of resources.
- Oversaw office inventory activities by ordering, requisitioning, stocking, and receiving shipments.
- Communicated corporate objectives to various divisions to meet deadlines, and adhere to company budgets.
- Supervised hiring processes and vendor relationships to maintain smooth operations for the company.
- Kept operations in compliance with Ministry of Mines, ZRA, PACRA and other statutory regulatory bodies by developing and directing effective internal systems.
- Assigned tasks and directed a team of five employees with continuous coaching and mentoring.
- Updated reports, managed accounts, and generated reports for the company database.
- Preparation, submission, and management of immigration permit applications database.
Administration Manager
Sothemu Holdings Ltd
Lusaka
03.2018 - 05.2019
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed Managing Directors itinerary and appointments and streamlined scheduling procedures.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept operations in compliance with statutory regulations by developing and directing effective internal systems.
- Oversaw office inventory activities by ordering, requisitions, stocking and shipment receiving..
Administration Manager
Partners Group Ltd
01.2016 - 03.2018
- Scheduled the board and staff meeting, and took care of administrative functions.
- Provided administrative support to other departments.
- Managed and maintained executive schedules and event calendars.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Supervised the hiring process and trained employees by organizing training materials.
- Prepared and submitted immigration permit applications.
- Managed all vendor accounts.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
Sales Manager
Kaystech Zambia Ltd
12.2015 - 12.2016
- Maintained marketplace visibility by participating in industry-related and community activities.
- Met with clients, delivering presentations and education on products, service features, and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts, and helping sales representatives reach targets.
- Reviewed customer service agreements for terms, conditions, pricing, and accuracy.
- Attended industry shows, conventions, and other meetings with the primary mission of expanding market opportunities.
- Successfully prepared winning tender documents worth more than $50,000.
- Successfully sold alternative energy products worth more than $100,000.
Marketing Assistant
Partners Guide Magazine Ltd
02.2015 - 12.2015
- Worked closely with product development teams to create and maintain marketing materials for sales.
- Input new data, update old records, and cross-check information to keep the marketing database up to date.
- Contributed to weekly team meetings, brainstorming sessions, and staff appraisals.
- Generated leads through phone calls, emails, and face-to-face interactions.
- Collaborated with the product development team to efficiently modernize and update promotions.
- Identify appropriate marketing materials to increase product awareness.
- Increased sales by 20% through creating and implementing innovative marketing strategies.
- Successfully sold alternative energy products worth more than $100,000.
- Prepared and delivered presentations to new and existing clients to sell new advertising programs, and to protect and increase existing advertising.
- I conducted direct hiring training, performance evaluations of the sales staff, and oversaw their daily activities.
Education
Software Engineering Programme -
ALX Africa
Nairobi, Kenya11.2023
Bachelor of Science - Computer Science
Cavendish University Zambia
Zambia06.2023
Essential Management Skills -
International Business Management Institute
11.2021
Certificate in Information Technology & Entrepreneurship -
Youth Community Training Centre
12.2011
Advanced Level - Mathematics, Chemistry and Biology
Hillcrest Technical High School
12.2010
General Certificate of Education (GCE) -
Matero Girls Secondary School
12.2008
Skills
- Documentation and reporting
- Organizational Coordination
- Community Engagement
- Report Development
- Advanced IT Proficiency
- Graphic Design Proficiency with CorelDRAW
- Database Management
- Experienced with Microsoft Office Applications
- Service Excellence
- Compliance and regulatory coordination
- Team Leadership
- Vendor Relations Management
- Effective Organization
References
- Mr. Matthews Kalale, Human Resource Manager, African Power Coal Ltd, +260 955 781 634, hrm.africanpower19@gmail.com
- Mr. Jonathan Kays, Chief Executive Officer, Kaystech Zambia Ltd, +260 977 205 515, kaysjonathan@gmail.com
- Mr. Martin Kabwiri, Managing Director, Sothemu Holdings Ltd, +260 761 268 653, Martin.Kabwiri@sothemu.com
- Mr. Mubanga Mwansa, Managing Director, Greenline Environmental Solutions Ltd, +260 966 (0977) 656 697, environmentalgreenline@gmail.com
- Mr. Christopher Kabwe, General Manager, ABC Auctions Zambia Ltd , +260 767 731 532, +260 974 158 176, christopher@abcauctions.co.zm
Timeline
Operations Manager
ABC Auctions Zambia Ltd
04.2024 - 11.2024
Office Administrator
ABC Auctions Zambia Ltd
07.2023 - 04.2024
Administration & Complaince Manager
African Power Coal Ltd
06.2019 - 06.2023
Administration Manager
Sothemu Holdings Ltd
03.2018 - 05.2019
Administration Manager
Partners Group Ltd
01.2016 - 03.2018
Sales Manager
Kaystech Zambia Ltd
12.2015 - 12.2016
Marketing Assistant
Partners Guide Magazine Ltd
02.2015 - 12.2015
Software Engineering Programme -
ALX Africa
Bachelor of Science - Computer Science
Cavendish University Zambia
Essential Management Skills -
International Business Management Institute
Certificate in Information Technology & Entrepreneurship -
Youth Community Training Centre
Advanced Level - Mathematics, Chemistry and Biology
Hillcrest Technical High School
General Certificate of Education (GCE) -
Matero Girls Secondary School
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