Baleke Kaluba

• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Implemented best practices in soil conservation techniques on managed lands, improving overall ecosystem health.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Spearheaded acquisition of new properties, expanding the company''s portfolio and market presence.

• Analyzed market trends and competitor activities to inform marketing decisions and capitalize on opportunities.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
• Built and improved customer engagement plans, boosting conversion rates.

• Maintained and managed customer files and databases.
• Boosted customer service satisfaction ratings through consistent quality control.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.

Warehousing and storage

Coordinating loading and offloading

Warehouse inventory and stock taking

Clients’ management and deliveries