Banji Kalubi
Lusaka
Summary
Instrumental IT Officer bringing over 8 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
11
11
years of professional experience
Work History
Regional IT Officer
Ipas Africa Southern Region
01.2023 - Current
- Oversee and provide professional technical support for the delivery and administration of all IT-related matters in the Region, including end user assistance
- Troubleshooting and Monitoring network performance in country offices within the region using the Meraki Dashboard Cloud Network Monitoring tool to ensure availability and reliability
- Maintaining 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Social media accounts management and updating content to grow and maintain organization's presence on social media
- Provide first level on-site and remote technical support for the resolution of major and complex IT issues
- Interacting and negotiating with vendors, outsourcers and contractors to secure products and services.
- Ensure IT equipment (servers, Access points switches, CCTV) and infrastructure facilities (Cooling, Power, UPS) are in good working order
- Ensure the regular monitoring of IT systems deployed in all locations to ensure that they are compliant with applicable IT standards
- Created comprehensive documentation on IT policies, procedures, and troubleshooting guides for easy reference by staff members.
- Monitor the efficiency and effectiveness of work methods and processes and make recommendations for improvements
- Diagnose and rectify network-related problems, including performance bottlenecks and connectivity issues
- Maintain accurate and up-to-date network documentation, including cable layouts and device configurations
- Installing and configuring computer hardware operating systems and applications
- Maintaining/repairing/replacing PC and laptops parts as required
- Testing and evaluating new technology.
- Assessed user needs and provided tailored training sessions for improved technological competency across departments.
Head ICT Support Engineer
Concept Technologies Zambia Ltd
01.2015 - 01.2022
- Help desk management and provision of first level support to users
- Effective planning and oversight of IT Technical Support functions and analyzing key information to see how well customers are being Supported to ensure company's SLAs and goals are met
- Configuration and management of Microsoft's Windows Servers (AD, DHCP, DNS, GPO etc)
- Leading the design, specification, configuration, and installation of Local and wide area networks
- Providing management with monthly helpdesk update and incidence reports
- Developing and implementing IT policy and best practice guides for the organization (SOP)
- Perform troubleshooting and fault isolation on PC's, Laptops, servers, networks or related system components in order to maintain system availability
- Support configuration and installation of Windows 10, 8 and 7, Macintosh and Linux systems
- Support system security measures like backups, access control, antivirus to maintain system integrity and availability
- Evaluating new technology and suggests changes to existing products or services
- Managing, configuring and troubleshooting the CCTV and related physical security systems
- Conducting user trainings in order to develop staff's computer skills and capacity.
Desktop Support Technician
MKM Soft Designs Zambia Ltd
01.2013 - 10.2014
- Support of system security measures such as backups, access control and antivirus
- Provide full user support for client's standard software, hardware, Emails/Internet
- Installation, configuration and maintenance of internal hardware components such as memory, disk, and tape drives etc
- In PC's/servers
- Configuration and maintenance of Networks, printers, scanner and other computer systems
- Installation, troubleshooting and maintenance of W/LAN infrastructure including cabling system and all other related system and devices
- Upgrading, Installation and configuration of Servers, Networks, and Hardware/Software
- Writing IT Update/incidence reports.
Education
Bachelor of Science - Cyber Security
ZCAS University
Lusaka, Zambia12.2025
Certificate in Cyber Security Operations -
Cisco Networking Academy
01.2021
Microsoft certified Systems Administrator (MCSA) -
Microsoft Virtual Academy
01.2012
CCNA - Network Fundamentals (CISCO) -
Network Dynamics
01.2012
Associate of Applied Science - Computer And Information Systems
Evelyn Hone College
04.2011
High School Diploma -
Kabulonga Boys High
09.2006
Skills
- Cisco Meraki cloud administration
- Team Viewer remote support and device management
- Desktop Support (Windows 8, 10, and 11)
- Microsoft Azure Administration
- Helpdesk management & systems Support
- Microsoft Office 365 administration
- Windows Server 2012/2016 administration
- Implementing Backup and Recovery Plans
- Network configurations & troubleshooting
- Network security administration
- IT infrastructure management
- Software deployment and computer management
- User training
- Migrating existing workloads to the cloud
- Hardware and software troubleshooting
- Computer repair and servicing of office machines
- CCTV DVR configurations
- Linux and Mac OS administration and support
- Virtualization Technologies
- Android and iOS device setup and troubleshooting
- Servicing and repair of various IT devices
- Social Media management and content publishing
- IT Budgeting
- IT Change Management
- IT risk management
- Project lifecycle management
Projects And Achievements
- 06/2019, Project manager, Led the design, planning, installation, and configuration of a local area network at Water Resource Management Authority Zambia head office.
- 10/2016, Lead Engineer, Led the analysis, design, implementation, and commissioning of a local area network at Room to Read country office.
References
- Sharon Mwansa, Managing Director, Concept Technologies Zambia, sharonmwansa@conceptzambia.com, 0966592329
- Mrs. Mweshi B Mutuna, Managing Partner, Mweshi Banda & Associates, mbmutuna@mbalegalpractioners.com, 0977480093
- Mr. Abel Kabwe, ICT Infrastructure Lead, Atlas Mara Bank, kabweabel@yahoo.com, 0979-021844
Timeline
Regional IT Officer
Ipas Africa Southern Region
01.2023 - Current
Head ICT Support Engineer
Concept Technologies Zambia Ltd
01.2015 - 01.2022
Desktop Support Technician
MKM Soft Designs Zambia Ltd
01.2013 - 10.2014
Bachelor of Science - Cyber Security
ZCAS University
Certificate in Cyber Security Operations -
Cisco Networking Academy
Microsoft certified Systems Administrator (MCSA) -
Microsoft Virtual Academy
CCNA - Network Fundamentals (CISCO) -
Network Dynamics
Associate of Applied Science - Computer And Information Systems
Evelyn Hone College
High School Diploma -
Kabulonga Boys High
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