BARBARA MADALITSO
Lusaka,Zambia
Summary
Finance and Administrative Professional with extensive experience at Unique Furniture Manufacturers Ltd, specializing in financial management and stakeholder communication. Proficient in budget preparation and data analysis, driving process improvements and enhancing client satisfaction. Strong organizational skills in coordinating office operations, managing correspondence, and optimizing workflows. Recognized for adaptability to new technologies and maintaining positive relationships while managing multiple tasks efficiently.
Overview
5
5
years of professional experience
Work History
Finance and Administrative Professional
Unique Furniture Manufacturers Ltd
Makeni, Zambia
03.2021 - Current
- Managed payroll functions, ensuring compliance with ZRA, NAPSA, NHIMA, and PAYE obligations.
- Delivered frontline customer support, driving showroom sales and boosting client satisfaction.
- Drafted and maintained employee contracts alongside essential HR documentation.
- Prepared quotations and invoices while following up on client payments diligently.
- Reviewed and processed invoices and payments promptly, documenting all transactions accurately.
- Collaborated with Human Resources to reconcile attendance and leave records for timely salary processing.
- Assisted in compiling data for monthly, quarterly, and annual budgets to support strategic decisions.
- Generated detailed financial reports for management review, highlighting key trends and recommendations.
- Delivered exceptional customer service through direct communication with clients and team members.
- Supported customer inquiries by providing product information and solutions.
- Answered incoming calls, responded to inquiries or directed calls to appropriate personnel.
- Ordered office supplies ensuring cost efficiency while maintaining adequate inventory levels.
Education
Bachelor's Degree - Business Administration, Mass Media
Chreso University
LusakaCertificate - Business Management and Human Resource Management
High Impact Institution
LusakaSkills
- Financial management and bookkeeping
- Administrative operations and office coordination
- Budget preparation and record keeping
- Stakeholder communication and customer service
- Data analysis and financial reporting
- Project management and process improvement
- Vendor management and compliance auditing
- Strategic planning and process automation
- Team leadership and communication
- Customer relationship management
- Team collaboration
- Time management
- File organization
- Workers' compensation
Languages
- English
- Other Zambian Languages
References
Ahmad Taleb, UNIQUE FURNITURE MANUFACTURERS LTD, +260 976 627 800
Dr Esther Banda, Chreso University, HOD BBA, +260972247747
Personal Qualities
- Highly organized with strong attention to detail, ensuring accuracy in all financial and administrative tasks.
- Excellent communication skills, fostering clear and professional interactions with colleagues, management, and external partners.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Adaptable and quick to learn new systems and processes to meet evolving organizational needs.
- Reliable and trustworthy, committed to maintaining confidentiality and ethical standards.
- Problem-solving mindset focused on finding practical and efficient solutions to challenges.
Timeline
Finance and Administrative Professional
Unique Furniture Manufacturers Ltd
03.2021 - Current
Bachelor's Degree - Business Administration, Mass Media
Chreso University
Certificate - Business Management and Human Resource Management
High Impact Institution