Open To Work
Barry Dismus Chulu
Chipata
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
6029
6029
years of post-secondary education
Work History
Area Development Coordinator
Varun beverages zambia ltd
Chipata
08.2022 - Current
- Coordinated project timelines and deliverables for beverage development initiatives.
- Assisted in organizing team meetings and preparing project updates for stakeholders.
- Managed documentation and compliance for regulatory submissions in beverage production.
- Supported cross-functional teams with research on market trends and consumer preferences.
- Implemented processes to improve communication between product development and marketing teams.
- Facilitated training sessions for staff on new product lines and operational procedures.
- Identified areas of improvement within existing development processes.
- Provided administrative support for department staff.
- Ensured team met set targets
- Generated orders ensuring product availability at distributors depots in the region
Customer Executive
Varun beverages zambia ltd
LUSAKA
04.2020 - 05.2022
- Managed customer complaints and resolved issues efficiently.
- Processed transactions using point-of-sale systems accurately.
- Maintained knowledge of current products and promotions effectively.
- Educated customers on product features and benefits clearly.
- Provided feedback to management on customer service improvements regularly.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Office Assistant
Post Office
01.2019 - Current
- Handling incoming and outgoing local and international express and ordinary mail and parcels at the back office.
- Daily ensuring all mail is scanned and entered in the system before dispatch to various destinations.
- Attending to customer queries internally and externally.
- Ensuring office is well maintained and organized for mail handling and office use.
- Assisting management in debt collection when need arises.
- Filing all reports daily.
- Preparing balance sheet reports for supervisor’s approval concerning all mails daily.
Area Sales Representative
Startimes Television Zambia
01.2017 - 01.2018
- Driving sales in the region.
- Meeting sales targets set by line manager in the agreed period.
- Managing, recruiting and training direct sales agents to promote and sell products in the region.
- Ensuring all reports are prepared and submitted daily concerning sales and operations.
- Banking all sales recovered daily.
- Responsible for marketing, ensuring company visibility in the region by branding and engagement of general public via media and other advertising platform.
- Representing the company in all activities the company took part in in the region.
- Weekly travelled to all towns in the region to support all our clients and assist with challenges faced regards the company products and services.
- Ensuring timely distribution of all products and marketing material to clients.
- Attending to all customer queries from clients and general public regards the company products and services.
Distributor Services Representative
Herbalife Southern Africa
01.2011 - 01.2013
- Handled all queries and orders via phone, fax and email.
- Increased sales by efficient and effective distributor support.
- Effectively communicated promotions and marketing plan to all distributors.
- Engaged distributors in internal systems usage ensuring a full understanding of required business functions.
- Approved and provided all marketing promotional materials for distributors.
- Stock management ensuring all stock was properly packed, labeled and dated.
- Controlled availability of stock at all times, replenishing it frequently to ensure efficient distribution.
- Checked and signed off all products and materials for collection.
- Handled all administrative issues ensuring a clean and fully functional store and office.
- Prepared weekly reports on sales and office management.
Dispatch Clerk
Builders Warehouse
01.2015 - 01.2016
- Control of collections ensuring correct documentation is used for stock release.
- Efficiently and effectively serve customers during collection of stock.
- Monitor and follow up on reports for all outstanding collections.
- Assist customers with refunds adhering to the company procedure.
- Assist in monitoring out of stock items and liaise with relevant departments.
- Prepare daily reports for collections and deliveries.
Team Leader
Airtel Zambia
01.2010 - 01.2011
- In charge of a 30 manned internet desk.
- Ensured team met all performance targets set per day.
- Motivated and guided team to ensure they performed at required high levels.
- Trained team on all products and information updates to ensure clients were served accordingly.
- Ensured client account activations were done efficiently and effectively.
- Prepared detailed team performance reports daily.
- Conducted coaching and gave feedback sessions to team members on their performance.
- Conducted real time monitoring across the floor by listening in process.
- Prepared work schedules on a weekly basis for team members.
- Monitored the service levels and ensured availability of members to maintain high service levels.
- Escalated all queries to designated departments for timely resolutions.
Team Leader
Airtel Zambia
01.2009 - 01.2010
- In charge of a 20 manned team of customer care executives.
- Prepared detailed team performance reports on a daily basis.
- Conducted coaching and gave feedback sessions to team members on their performance.
- Conducted real-time monitoring by listening in on live calls.
- Updated members on prevailing procedures pertaining to duties and work schedules.
- Escalated all queries to designated departments for timely resolutions.
Customer Care Executive
Airtel Zambia
01.2008 - 01.2009
- Educated customers on company products and services.
- Developed positive customer relationships.
- Resolved customer queries and met their expectations.
- Met performance standards set by company.
- Answered incoming calls professionally.
- Provided accurate information based on customer queries.
Cashier
Parmalat Zambia Ltd.
01.2002 - 01.2005
- Deposited and withdrew company money daily.
- Received and receipted cash sales from salesmen daily.
- Cashed cheques and internal cash vouchers.
- Responsible for paying monthly salaries to all unionized and casual workers.
- Prepared financial reports monthly.
- Posted all entries from cash sales.
- Undertook stock taking monthly.
Account’s Assistant
Yezi Arts Productions
01.2006 - 01.2007
- Prepared payments for staff.
- Prepared and reconciled bank reconciliation statements.
- Prepared financial statements.
- Banked and withdrew money.
Radio Announcer (DJ)
Radio Maria Chipata
01.2000
- Produced and hosted radio programs.
- Interviewed guests on live and pre-recorded productions.
- Compiled news articles.
- Provided listeners with accurate and relevant information.
Education
Bachelor of Commerce Degree -
Mulungushi University
Diploma in Business Management and Accounting -
Mulungushi University
Grade 12 Certificate -
Matero Boys Secondary School
Skills
- Music and Video Production
- Sound engineering
- Advert making
- Filming
References
- Mr. Kabwe Namadula, Stanbic Bank Zambia Ltd, +260 977 327213
- Mr. Richard Kajokoto, Head Human Resources, Varun Beverages Zambia, +260 966712512
- Mr Leo Hara, Senior Pastor, 0770001305
Hobbies and Interests
- Sports
- Television
- Music
- Reading
- Internet
- Graphic designing
- Travelling
- Photography
- Church
- Socializing
Personal Information
- Date of Birth: 05/10/79
- Gender: Male
- Nationality: Zambian
- Driving License: Class C
- Marital Status: Single
- Religion: Christian
Languages
- Nyanja
- Bemba
- English
Work Preference
Job Search Status
Open to workSalary Range
ZK107000/yr - ZK200000/yrTimeline
Area Development Coordinator
Varun beverages zambia ltd
08.2022 - Current
Customer Executive
Varun beverages zambia ltd
04.2020 - 05.2022
Office Assistant
Post Office
01.2019 - Current
Area Sales Representative
Startimes Television Zambia
01.2017 - 01.2018
Dispatch Clerk
Builders Warehouse
01.2015 - 01.2016
Distributor Services Representative
Herbalife Southern Africa
01.2011 - 01.2013
Team Leader
Airtel Zambia
01.2010 - 01.2011
Team Leader
Airtel Zambia
01.2009 - 01.2010
Customer Care Executive
Airtel Zambia
01.2008 - 01.2009
Account’s Assistant
Yezi Arts Productions
01.2006 - 01.2007
Cashier
Parmalat Zambia Ltd.
01.2002 - 01.2005
Radio Announcer (DJ)
Radio Maria Chipata
01.2000
Bachelor of Commerce Degree -
Mulungushi University
Diploma in Business Management and Accounting -
Mulungushi University
Grade 12 Certificate -
Matero Boys Secondary School