Hi, I’m
Beauty Longolongo
CALL CENTER OPERATOR
Lusaka
Summary
Passionate and reliable professional with a knack for delivering exceptional customer experiences. Skilled at problem-solving, multitasking, and supporting teams to achieve their best. Known for adaptability and a positive approach, I thrive on creating solutions, fostering collaboration, and making every interaction meaningful.
Overview
8
years of professional experience
1
Certification
Work History
ZESCO Limited
Call Center Operator
2025.01 - Current (1 education.year_Label & 7 education.months_Label)
Job overview
- Handled customer inquiries and complaints via phone and digital platforms.
- Resolved service-related issues and updated customer records in CRM.
- Provided support in a high-volume environment with professionalism.
- Trained new team members on call handling procedures and company policies.
- Managed high-volume inbound calls, ensuring prompt and accurate customer service.
Ashmik International
Digital Marketing Manager
2021.01 - 2023.02 (2 education.years_Label & 1 education.month_Label)
Job overview
- Led digital campaigns across Facebook, Instagram, and WhatsApp.
- Created marketing content and analyzed engagement data.
- Increased brand visibility and customer interaction by 40%.
- Developed and executed comprehensive digital marketing strategies to enhance brand visibility.
- Managed social media campaigns, increasing engagement across multiple platforms.
- Analyzed web traffic and user engagement metrics to optimize online presence.
- Collaborated with cross-functional teams to align marketing initiatives with business objectives.
Fibrecom
Marketing Consultant & Brand Ambassador
2019.01 - 2021.11 (2 education.years_Label & 10 education.months_Label)
Job overview
- Promoted brand through outreach, events, and digital channels.
- Conducted market research and product presentations.
- Supported strategy development for product marketing.
Tech Mahindra
Customer Care Agent
2017.06 - 2017.12 (6 education.months_Label)
Job overview
- Provided call center support, resolving client issues and data entry.
- Ensured high-quality customer service standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts using CRM software to ensure accurate information and timely follow-ups.
- Enhanced customer satisfaction by providing tailored solutions and proactive support strategies.
Education
Africa UniversityLusaka
Bachelor's from Business Administration
2028-11
University Overview
Ongoing
University of ZambiaLusaka
Graduate Certificate from Cisco Certified Cybersecurity Operations Associate
2026-01
University Overview
Ongoing
University of ZambiaLusaka, Zambia
Graduate Certificate from Cisco Certified Network Associate Programmer
2025-05
University Overview
Ongoing
Skills
- Competent in using Microsoft Office tools
- Customer service expertise
- Management of administrative functions
- Social media strategy development
- Fundamental graphic design experience with Canva
- Cybersecurity training (Cisco)
- Collaborative problem resolution
- Cooperative project engagement
Certification
- Sales & Marketing –AIU- Certificate
- Record Management – AIU -Certificate
- Information Technology –AIU -certificate
- Purchase & Supply –AIU- Certificate
- Dementia Care – Tasmania University-Certificate,
Languages
English – Proficient
Native or Bilingual
French
Elementary
Nyanja
Full Professional
Bemba
Elementary
Timeline
Call Center Operator
ZESCO Limited
2025.01 - Current (1 education.year_Label & 7 education.months_Label)
Digital Marketing Manager
Ashmik International
2021.01 - 2023.02 (2 education.years_Label & 1 education.month_Label)
Marketing Consultant & Brand Ambassador
Fibrecom
2019.01 - 2021.11 (2 education.years_Label & 10 education.months_Label)
Customer Care Agent
Tech Mahindra
2017.06 - 2017.12 (6 education.months_Label)
Africa University
Bachelor's from Business Administration
University of Zambia
Graduate Certificate from Cisco Certified Cybersecurity Operations Associate
University of Zambia
Graduate Certificate from Cisco Certified Network Associate Programmer
Community Service & Volunteer Work
Footprint NGO, Volunteer – Community Engagement, Lusaka, Zambia, 2021-03, 2022-05, Organized community outreach programs and workshops., Provided administrative and coordination support for events.
Community Service
- Gender-Based Violence NGO, Secretary, Lusaka, Zambia, 2013-02, 2016-08, Managed records, documentation, and meeting coordination., Provided administrative support to project teams.
- Young Women Empowerment NGO, Peer Educator, Lusaka, Zambia, 2009-01, 2012-11, Facilitated youth workshops and conducted community education sessions.
Job Applied For
Customer Support Specialist / Administrative Assistant / Digital Marketing Coordinator/ procurement officer, social desk officer, cybersecurity Associate
References
Available upon request.