Beauty Longolongo

• Handled customer inquiries and complaints via phone and digital platforms.
• Resolved service-related issues and updated customer records in CRM.
• Provided support in a high-volume environment with professionalism.
• Trained new team members on call handling procedures and company policies.
• Managed high-volume inbound calls, ensuring prompt and accurate customer service.

• Led digital campaigns across Facebook, Instagram, and WhatsApp.
• Created marketing content and analyzed engagement data.
• Increased brand visibility and customer interaction by 40%.
• Developed and executed comprehensive digital marketing strategies to enhance brand visibility.
• Managed social media campaigns, increasing engagement across multiple platforms.
• Analyzed web traffic and user engagement metrics to optimize online presence.
• Collaborated with cross-functional teams to align marketing initiatives with business objectives.

• Promoted brand through outreach, events, and digital channels.
• Conducted market research and product presentations.
• Supported strategy development for product marketing.

• Provided call center support, resolving client issues and data entry.
• Ensured high-quality customer service standards.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Managed customer accounts using CRM software to ensure accurate information and timely follow-ups.
• Enhanced customer satisfaction by providing tailored solutions and proactive support strategies.

Ongoing

Ongoing

Ongoing