BEAUTY SHAMANGA
Lusaka,Lusaka Province
Summary
Proficient in managing client relationships, driving brand initiatives, and producing valuable market insights. Highly skilled in Microsoft Office Suite and adept at overseeing account budget management. Strong leadership acumen with dedication to team development and proficient oral and written communication skills. Committed to leveraging skills to drive business growth and enhance brand presence.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Operations Manager
Nefertiti Holdings
Lusaka/ Copperbelt
11.2024 - Current
- Oversaw day-to-day operations across the entire production process, from pre-production through to post-production.
- Coordinated hiring, recruitment and training activities to build successful administrative team.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Reduced overhead costs through efficient resource allocation and budget management.
- Managed inventory efficiently to minimize stock outs and overstock situations.
Activation Supervisor
Nefertiti Holdings
Lusaka/ Copperbelt
08.2023 - 10.2024
- Coordinated workflow amongst team members to optimize efficiency and productivity.
- Handled unexpected problems swiftly, minimizing disruption to the production schedule.
- Managed team members, leading to improved performance and morale.
- Organised recruitment activities to reflect department requirements and budget.
Project Supervisor
EXP Zambia
Lusaka
11.2022 - 05.2023
- Supervised project teams to ensure adherence to timelines and quality standards.
- Assisted with coordinating logistics and resources for multiple concurrent projects to optimise efficiency.
- Conducted regular team meetings to facilitate communication and address project challenges.
- Submitted weekly performance feedback to stakeholders.
- Fostered a positive work environment through effective leadership techniques, boosting team morale and productivity.
Stores And Sales Manager
The Bottleshop Zambia
Lusaka, Lusaka Province
05.2020 - 08.2021
- Trained and supervised team members to enhance product knowledge and service skills.
- Managed key accounts, resulting in consistent revenue generation.
- Conducted regular audits of inventory and addressed discrepancies to maintain accurate records.
- Oversaw daily operations and coordinated staff schedules to enhance workflow efficiency.
- Consolidated comprehensive management accounts, integrating income statements, cashflow and balance sheets.
Brand Interface Ambassador
EXP Zambia
Lusaka
06.2018 - 02.2020
- Cultivated relationships with customers to enhance brand loyalty and engagement.
- Assisted in gathering customer feedback to improve product offerings and service quality.
- Worked flexibly to meet demands of changing campaigns.
Education
Bachelor of Business Administration And Marketing - Business
Mulungushi University
Central Province 09.2021 - 06.2026
Certificate in Business Marketing & Entrepreneursh - Business
University of Zambia
Lusaka 04.2019 - 06.2019
GCE - Secondary School
Nyumba Yanga Secondary School
Lusaka 02.2014 - 11.2016
Skills
- Client Relationship Management
- Brand management
- Microsoft office suite proficiency
- Account budget management
- Market insights generation
- Team Leadership
- Oral and written communication
Timeline
Operations Manager
Nefertiti Holdings
11.2024 - Current
Activation Supervisor
Nefertiti Holdings
08.2023 - 10.2024
Project Supervisor
EXP Zambia
11.2022 - 05.2023
Bachelor of Business Administration And Marketing - Business
Mulungushi University
09.2021 - 06.2026
Stores And Sales Manager
The Bottleshop Zambia
05.2020 - 08.2021
Certificate in Business Marketing & Entrepreneursh - Business
University of Zambia
04.2019 - 06.2019
Brand Interface Ambassador
EXP Zambia
06.2018 - 02.2020
GCE - Secondary School
Nyumba Yanga Secondary School
02.2014 - 11.2016