BEAUTY SHAMANGA
Lusaka,Lusaka Province
Summary
Proficient in managing client relationships, driving brand initiatives, and producing valuable market insights. Highly skilled in Microsoft Office Suite and adept at overseeing account budget management. Strong leadership acumen with dedication to team development and proficient oral and written communication skills. Committed to leveraging skills to drive business growth and enhance brand presence.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Operations Manager
Nefertiti Holdings
Lusaka/ Copperbelt
2024.11 - Current
- Oversaw day-to-day operations across the entire production process, from pre-production through to post-production.
- Coordinated hiring, recruitment and training activities to build successful administrative team.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Reduced overhead costs through efficient resource allocation and budget management.
- Managed inventory efficiently to minimize stock outs and overstock situations.
Activation Supervisor
Nefertiti Holdings
Lusaka/ Copperbelt
2023.08 - 2024.10
- Coordinated workflow amongst team members to optimize efficiency and productivity.
- Handled unexpected problems swiftly, minimizing disruption to the production schedule.
- Managed team members, leading to improved performance and morale.
- Organised recruitment activities to reflect department requirements and budget.
Project Supervisor
EXP Zambia
Lusaka
2022.11 - 2023.05
- Supervised project teams to ensure adherence to timelines and quality standards.
- Assisted with coordinating logistics and resources for multiple concurrent projects to optimise efficiency.
- Conducted regular team meetings to facilitate communication and address project challenges.
- Submitted weekly performance feedback to stakeholders.
- Fostered a positive work environment through effective leadership techniques, boosting team morale and productivity.
Stores And Sales Manager
The Bottleshop Zambia
Lusaka, Lusaka Province
2020.05 - 2021.08
- Trained and supervised team members to enhance product knowledge and service skills.
- Managed key accounts, resulting in consistent revenue generation.
- Conducted regular audits of inventory and addressed discrepancies to maintain accurate records.
- Oversaw daily operations and coordinated staff schedules to enhance workflow efficiency.
- Consolidated comprehensive management accounts, integrating income statements, cashflow and balance sheets.
Brand Interface Ambassador
EXP Zambia
Lusaka
2018.06 - 2020.02
- Cultivated relationships with customers to enhance brand loyalty and engagement.
- Assisted in gathering customer feedback to improve product offerings and service quality.
- Worked flexibly to meet demands of changing campaigns.
Education
Bachelor of Business Administration And Marketing - Business
Mulungushi University
Central Province 2021.09 - 2026.06
Certificate in Business Marketing & Entrepreneursh - Business
University of Zambia
Lusaka 2019.04 - 2019.06
GCE - Secondary School
Nyumba Yanga Secondary School
Lusaka 2014.02 - 2016.11
Skills
- Client Relationship Management
- Brand management
- Microsoft office suite proficiency
- Account budget management
- Market insights generation
- Team Leadership
- Oral and written communication
Timeline
Operations Manager
Nefertiti Holdings
2024.11 - Current
Activation Supervisor
Nefertiti Holdings
2023.08 - 2024.10
Project Supervisor
EXP Zambia
2022.11 - 2023.05
Bachelor of Business Administration And Marketing - Business
Mulungushi University
2021.09 - 2026.06
Stores And Sales Manager
The Bottleshop Zambia
2020.05 - 2021.08
Certificate in Business Marketing & Entrepreneursh - Business
University of Zambia
2019.04 - 2019.06
Brand Interface Ambassador
EXP Zambia
2018.06 - 2020.02
GCE - Secondary School
Nyumba Yanga Secondary School
2014.02 - 2016.11