Traveling
Beauty Shamanga
Summary
Professional in brand representation with a strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met with a proven track record at EXP Zambia and Nefertiti Holdings. Skilled in communication, public speaking, and social media management. Committed to driving results through effective cross-functional collaboration and strategic planning.
Overview
7
7
years of professional experience
Work History
Operations Manager
Nefertiti Holdings
09.2024 - Current
- Developed and implemented standard operating procedures for daily operations.
- Coordinated cross-functional teams to streamline workflow and optimize resource allocation.
- Mentored junior staff, fostering skills development and promoting a culture of continuous improvement.
- Managed inventory control systems to ensure optimal stock levels and minimize waste.
- Partnered with top management to formulate operational strategies in line with organizational objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Pernod Ricard Brand Promoter Supervisor
Nefertiti Holdings
08.2023 - 08.2024
- Assisted in training new team members on product features and promotional techniques for better service delivery.
- Maintained accurate records of customer interactions to support targeted marketing efforts and improve outreach strategies.
- Provided feedback on campaign effectiveness, contributing to continuous improvement of promotional efforts.
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
- Managed event logistics, including scheduling, staffing, set-up, teardown, inventory management, and budget.
- Provided exceptional customer service to drive satisfaction.
- Resolved customer issues promptly, enhancing overall satisfaction and service quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Project Supervisor
EXP Zambia
09.2021 - 05.2023
- Supervised project teams to ensure adherence to timelines and quality standards.
- Coordinated resource allocation and scheduling for multiple concurrent projects.
- Trained new team members on operational procedures and project management tools.
- Provided status updates for projects, delivering information to all stakeholders.
- Fostered collaborative environment among team members, enhancing communication and teamwork.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Kept senior management well-informed by preparing and presenting project status reports.
Sales and Stores Manager
The Bottleshop Zambia
05.2020 - 08.2021
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Created training initiatives to boost staff expertise in products and services.
- Implemented inventory management systems to streamline stock control processes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Brand Promoter
EXP Zambia
06.2018 - 02.2020
- Engaged customers through product demonstrations to enhance brand awareness.
- Assisted in executing promotional campaigns to increase product visibility.
- Provided feedback on customer interactions to improve marketing strategies.
- Maintained knowledge of product features and benefits for effective communication.
Education
Bachelor Of Business Administration And Marketing - Business
Mulungushi University
KabweCertificate In Marketing And Entrepreneurship - Business
University of Zambia
Lusaka 06.2019
G.C.E -
Nyumba Yanga Secondary School
Lusaka 2016
Interests
Conviviality
Learning
Skills
- Problem-solving
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Project management
- Customer relationship management
- Interpersonal communication
- hips
- s
- Cross-functional collaboration
- Logistics management
- Operations monitoring
- Interpersonal communication
- hips
- Cross-functional collaboration
- Logistics management
Timeline
Operations Manager
Nefertiti Holdings
09.2024 - Current
Pernod Ricard Brand Promoter Supervisor
Nefertiti Holdings
08.2023 - 08.2024
Project Supervisor
EXP Zambia
09.2021 - 05.2023
Sales and Stores Manager
The Bottleshop Zambia
05.2020 - 08.2021
Brand Promoter
EXP Zambia
06.2018 - 02.2020
Bachelor Of Business Administration And Marketing - Business
Mulungushi University
Certificate In Marketing And Entrepreneurship - Business
University of Zambia
G.C.E -
Nyumba Yanga Secondary School
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