BEENE MUNAFUMPA - CHISHIMBA
Lusaka
Summary
An individual with professional competence and experience in project management with strong monitoring and evaluation skills, achievement oriented and focused on accurate and timely delivery of outputs. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
16
16
years of professional experience
Work History
Project Delivery Manager
Zambia Revenue Authority
Lusaka, Zambia
04.2023 - Current
- Managed project teams of up to 10 people and coordinated resources across multiple departments.
- Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.
- Conducted regular meetings with stakeholders to ensure projects were progressing as expected.
- Provided guidance and support to team members in order to meet project objectives.
- Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.
- Monitored the performance of each team member throughout the duration of the project and provided feedback where necessary.
- Created effective communication channels between different departments involved in the project delivery process.
- Provided training sessions for new team members on how best to utilize existing tools and processes during their work on projects.
- Established clear goals and objectives for each phase of a given project before commencing work.
- Generated weekly and monthly reports summarizing progress achieved against key milestones and targets set out in the original plan.
- Maintained close connection with project personnel to quickly identify and resolve problems.
Senior Business Analyst
Zambia Revenue Authority
Lusaka, Zambia
08.2020 - 04.2023
- Developed business process models to identify and document customer requirements.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Performed root cause analysis to determine underlying issues in complex problems.
- Documented test cases for validating system functionality against user requirements.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
- Identified opportunities for automation of manual processes through technology solutions.
- Assisted in developing strategies for improving customer service operations efficiency.
- Conducted gap analysis between current state processes and desired future state processes.
- Monitored project progress using metrics such as timeline, budget, resources utilization.
Agile Scrum Master
Zambia Revenue Authority
Lusaka, Zambia
02.2021 - 02.2022
- Facilitated daily stand-up meetings to discuss progress, impediments and plan for the day's tasks.
- Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.
- Assisted product owners in developing user stories and acceptance criteria for upcoming sprints.
- Tracked project progress against goals using agile methodologies such as burndown charts, velocity tracking and task boards.
- Coordinated with stakeholders to prioritize backlog items and ensure alignment with business objectives.
- Developed retrospectives after each sprint or milestone to identify areas of improvement for future projects.
- Collaborated with other scrum masters across the organization to share best practices and lessons learned from previous projects.
- Acted as a primary contact between development teams, product owners, stakeholders and other external parties throughout the entire lifecycle of a project.
- Facilitated post implementation reviews with key stakeholders and customers providing feedback regarding successes and areas of improvement identified during the course of the project.
- Provided timely updates on project status and deliverables ensuring all relevant parties are kept informed at all times.
Project Officer
Zambia Revenue Authority
Lusaka, Zambia
05.2012 - 07.2020
- Developed and implemented project management plans to ensure successful delivery of projects.
- Organized and facilitated project team meetings, workshops, and other events to review progress against objectives.
- Reviewed and monitored project deliverables for accuracy, completeness, and quality assurance.
- Prepared reports on the status of projects to stakeholders in a timely manner.
- Provided advice and guidance on best practice approaches for managing projects effectively.
- Identified risks associated with projects and developed risk mitigation strategies.
- Ensured compliance with relevant policies, procedures, standards, regulations and legislation related to projects.
- Coordinated communications between various stakeholders involved in the project lifecycle.
Assistant Provincial Programme Officer
Zambia National AIDS Network
05.2010 - 08.2011
- Provided technical assistance and on-spot support to NGOs and CBOs in HIV and AIDS programming
- Developed capacity building proposals for consideration by the NGO/CBO technical support specialist
- Worked with member organisations to support their advocacy programs and provide capacity building advice related to the programs
- Participated in ZNAN’s networking arrangements with relevant government and other strategic institutions on HIV/AIDS programs
- Collaborated with the provincial committees to facilitate their programs for strengthening liaison, collaboration, coordination, and advocacy among civil society organisations involved in HIV/AIDS activities
- Received applications for funding of HIV/AIDS/TB programs from NGOs and CBOs and conducted desk appraisals
- Conducted verification visits to applying organisations
- Provided support to the inception of programs in organisations that have received funding.
Monitoring and Evaluation Officer
World Vision Zambia
01.2008 - 01.2010
- Working with all Area Development Program (ADP) staff to finalize Fiscal Year Annual Operations’ Plans (AOP) and Detailed Implementation Plans (DIP) (ensuring that all planned activities have appropriate output indicators and performance targets – annual, semi-annual and monthly targets)
- Working with all ADP staff and other partners to develop/adapt/refine data collection tools (forms that are used by the different categories of ADP staff and partners to monitor progress)
- Working with all ADP staff/partners to harmonize planning and collection of monitoring data required for different systems, that is, Sponsorship Tracking Enhancement Program (STEP), Core HIV/AIDS Response Monitoring System (CHARMS), and the Reaching HIV-Affected People with Integrated Development and Support (RAPIDS) Project to minimize wasteful duplication of efforts
- Ensuring that all technical staff and partners at the ADP level use the participatory data collection tools that will have been developed/adapted/refined by the ADP
- Ensuring that the electronic monitoring system is developed (has linked monthly, semi-annual, annual spreadsheets) which are updated on a monthly basis to show the program performance against targets
- Ensuring that all ADP staff/partners meet at least once per month to review program performance (using the information generated by the different monitoring systems at the ADP)
- This discussion involved discussing performance against targets for all activities, explaining any performance variances, identifying and addressing implementation challenges, documenting lessons learned and most-significant success stories and, generating consensus on targets for the next month
- Reviewing all MMRs, Semi-annual and annual reports to ensure they are prepared using the right formats and effectively communicate the progress made by the ADP towards implementing key activities, achieving intended outputs and outcomes
- Responding to all Support Office/donor queries on reports and requests for progress information in a manner that maximizes quality and strengthens partnerships with support offices and donors.
Education
Bachelor of Arts Degree with Major in Development Studies (Merit) -
University of Zambia
01.2008
General Certificate of Secondary Education (GCSE) -
Kasisi Girls’ Secondary School
01.2002
Junior Secondary School Certificate -
Kasisi Girls’ Secondary School
01.1999
Skills
- Business Analysis
- Stakeholder Management
- Project Scheduling
- Scope Management
- Requirements Analysis
- Cost Control
- Project Team Coordination
- Vendor Selection
- Documentation And Reporting
- Budget Control
- Data Analysis
- Work Planning and Prioritization
- Project Management
- Analytical Skills
- Team Leadership
- Self Motivation
- Teamwork and Collaboration
- Professional Demeanor
- Deliverable Tracking
- Change Management
- Scrum Methodology
- Resource Planning
- Time management abilities
- Recruiting and Hiring
- Staff Training
- Interpersonal Communication
- Project tracking
- Status Reporting
- Task Prioritization
- Risk Management
- Problem-solving abilities
- Root Cause Analysis
- Project management software
- Effective Communication
- Goal Setting
- Coaching and Mentoring
- Organizational Skills
- Quality Assurance
- Analytical Thinking
- MS Office
- Risk Assessment
- Stakeholder Negotiations
- Team Collaboration
- Project development
Accomplishments
Managed to set up Monitoring Information System (databases) for Mbala and Kalomo Area Development Programs (ADPs)
Personal Information
- NRC Number: 902494/11/1
- Place of Birth: Lusaka
- Date of Birth: 03/02/85
- Nationality: Zambian
- Marital Status: Married
Volunteer Experience
Youth Alive Zambia, Trainer of trainers in Behavioural Change, Life Skills and Adventure Unlimited programmes, Training of facilitators in the various programmes, community mobilization, report writing, and mentoring of youths and children
References
- Mr Chad Kalobwe, Senior Program Officer, ZPCT II, Plot 104 & 105 Chitimukulu Road | P.O. Box 710332 Mansa, Zambia, 0977673343, ckalobwe@fhi.org
- Mr Wezi Kaira, Integrated Programs Director, World Vision Zambia, +260 979 961 903, Wezi_Kaira@wvi.org
- Mr George Mwila, Finance and Administrative Director, Youth Alive Zambia, P/Bag RW646x Lusaka, +260 977 498 656
- Mr Happy Lifweba, Project Manager, Zambia Revenue Authority, P.O Box 35710 Lusaka, +260 966 760 650, lifwebah@zra.org.zm
Training
- Training workshop on Design, Monitoring, and Evaluation conducted by World Vision, 04/2008
- Projects In a Controlled Environment (PRINCE2) Foundation & Practitioner, 12/2012
- Hands on Monitoring and Evaluation – Ruralnet Associates, 06/2013
- Organisational Change Management – ESAMI, 04/2014
- Managing Benefits Foundation & Practitioner, 05/2015
Timeline
Project Delivery Manager
Zambia Revenue Authority
04.2023 - Current
Agile Scrum Master
Zambia Revenue Authority
02.2021 - 02.2022
Senior Business Analyst
Zambia Revenue Authority
08.2020 - 04.2023
Project Officer
Zambia Revenue Authority
05.2012 - 07.2020
Assistant Provincial Programme Officer
Zambia National AIDS Network
05.2010 - 08.2011
Monitoring and Evaluation Officer
World Vision Zambia
01.2008 - 01.2010
Bachelor of Arts Degree with Major in Development Studies (Merit) -
University of Zambia
General Certificate of Secondary Education (GCSE) -
Kasisi Girls’ Secondary School
Junior Secondary School Certificate -
Kasisi Girls’ Secondary School
Similar Profiles
Christopher MwilaChristopher Mwila
General Secretary at Zambia Revenue Authority Workers UnionGeneral Secretary at Zambia Revenue Authority Workers Union
Chabala ChipoyaChabala Chipoya
Intelligence and Information Officer at ZAMBIA REVENUE AUTHORITYIntelligence and Information Officer at ZAMBIA REVENUE AUTHORITY
Vincent Mumba ChimukaVincent Mumba Chimuka
Senior Debt Enforcement Officer at Zambia Revenue AuthoritySenior Debt Enforcement Officer at Zambia Revenue Authority