Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
National Registration card #
Timeline
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Belita Gondwe

Lusaka

Summary

Hardworking Employee with customer service, multitasking, and time management abilities. Devoted to giving customers a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.

Overview

7
7
years of professional experience

Work History

Registry Clerk

Road Transport and Safety Agency
05.2019 - 08.2020
  • Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency
  • Compiled statistical reports from registry data as requested
  • Performed general administrative duties including photocopying, scanning and mailing documents
  • Maintained the agency’s filing system for all documents related to registry process
  • Assisted customers with completing necessary paperwork for vehicle registrations

Receptionist/Road Safety School Park

Road Transport and Safety Agency
01.2017 - 05.2019
  • Made bookings for different schools to visit the road safety school park
  • Made contacts by phone calls and invitation letters to different schools in order to promote road safety school park activities
  • Visited different schools to talk about road safety
  • Giving relevant report to my supervisor on school visitation at the road school park

Receptionist

Road Transport and Safety Agency
07.2015 - 01.2017
  • Greeted and welcomed visitors and provided them with relevant assistance
  • Answered incoming calls and taking customer queries
  • Purchased office refreshment for the senior management
  • Assisted the secretary to the CEO to set up the board meeting
  • Updated daily log book with information about visitors in the office premises
  • Maintained a neat reception area by organizing materials and tidying up furniture

Office Secretary/Receptionist

Core Contractors and Developers limited
02.2014 - 06.2015
  • Ensured that all customer service requests are handled in a timely manner
  • Directed clients and guests to correct departments, rooms and staff members
  • Managed incoming mail by sorting it into categories based on urgency and importance as well as responding to inquiries or forwarding messages appropriately
  • Prepared quotations, local purchase orders and delivery notes
  • Followed up on the works done for the clients
  • Updated and prepared a payroll register for all general workers
  • Performed other duties assigned to me by my supervisor

Education

Professional diploma - Chartered Institute in Marketing

Zambia Center For Accountancy Studies
07.2016

Grade twelve (12) Certificate -

Kabulonga Girls High School
01.2003

Skills

  • Written and verbal communication
  • Multitasking
  • Phone etiquette
  • Misocroft applications
  • Accurate data entry
  • Statistical reporting
  • Customer service
  • Document management
  • Office Administration

Languages

  • English
  • Bemba

References

  • Dr. Moffat Sinyinza, Director, Icons Enterprise, Lusaka, Lusaka, 0978974928
  • Ms. Getrude Siatwiko, Education Officer, Road Transport and Safety Agency, P.O. Box 32167, Lusaka, Lusaka, 0977 324 390
  • Ms. Victoria Phiri, Administration Manager, Road Transport and Safety Agency, Lusaka, Lusaka, 0977842398

Personal Information

  • Date of Birth: 08/25/87
  • Nationality: Zambian
  • Marital Status: Single

National Registration card #

200590/18/1

Timeline

Registry Clerk

Road Transport and Safety Agency
05.2019 - 08.2020

Receptionist/Road Safety School Park

Road Transport and Safety Agency
01.2017 - 05.2019

Receptionist

Road Transport and Safety Agency
07.2015 - 01.2017

Office Secretary/Receptionist

Core Contractors and Developers limited
02.2014 - 06.2015

Professional diploma - Chartered Institute in Marketing

Zambia Center For Accountancy Studies

Grade twelve (12) Certificate -

Kabulonga Girls High School

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Belita Gondwe