Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
BENJAMIN MABUNGA

BENJAMIN MABUNGA

Special Education Specialist
Choma,07

Summary

Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Highly experienced in strategic leadership, with a record of success as President. Demonstrated ability to set vision, establish direction and drive growth in complex and challenging environments. Strengths include sound decision making, team building, financial acumen and stakeholder engagement. Notable contributions include creating innovative strategies that enhanced organizational performance and profitability.

Overview

10
10
years of professional experience

Work History

DIGITAL MIGRATOR

FIRST NATIONAL BANK-CVP AFRICA
02.2024 - Current
  • Approach customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilize various software and tools to streamline processes and optimize performance.
  • Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Conduct system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Work effectively in team environments to make the workplace more productive.

COLLEGE PRESIDENT

ZAMBIA INSTITUTE OF SPECIAL EDUCATION
02.2022 - 11.2023
  • Ensured compliance with all federal, state, local regulations related to higher education.
  • Developed and implemented strategic plans to ensure the college's long-term success.
  • Coordinated fundraising activities to support academic programs and student services.
  • Managed personnel issues such as grievances and disciplinary actions in accordance with applicable laws.
  • Approved departmental budgets; monitored expenditures throughout the year.
  • Created an environment of shared governance among faculty, staff, students through committees and task forces.
  • Directed and coordinated activities of teachers or administrators at schools, public agencies or institutions.

KYC CONSULTANT

ZAMTEL
03.2020 - 10.2020
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.
  • Analyzed complex information from multiple sources to identify patterns or trends.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

PRODUCTION SUPERVISOR

TRADEKINGS GROUP
06.2018 - 05.2019
  • Monitored inventory levels and ordered materials as needed to maintain production operations.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Communicated effectively with other departments to ensure smooth workflow from start to finish.
  • Collaborated with management team to develop strategies for improving efficiency in the production area.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Conducted regular performance reviews for each employee to identify areas for improvement.
  • Developed comprehensive training programs for new hires in order to increase productivity.
  • Provided feedback and guidance to personnel regarding their job performance and development plans.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Planned and developed new operation processes to innovate and stay competitive.

Education

DIPLOMA - CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL

ALISON EMPOWER
01.2019

DIPLOMA-SPECIAL EDUCATION - BRAILLE TECHNOLOGY AND LOW VISION

ZAMBIA INSTITUTE OF SPECIAL EDUCATION

DIPLOMA - CYBER SECURITY

ALISON EMPOWER

Skills

  • Cybersecurity
  • Change Management
  • Digital Banking Platforms
  • Customer Support and Training
  • Regulatory Compliance
  • Diversity, Equity, & Inclusion Initiatives
  • Crisis Management & Decision-Making
  • Public Speaking & Communication Skills
  • Customer Due Diligence (CDD)
  • Enhanced Due Diligence (EDD)
  • Organizational skills
  • Social perceptiveness
  • Good Telephone Etiquette
  • Interpersonal communication
  • Public speaking
  • Verbal communication
  • Multitasking
  • Clerical support
  • Active listening

Timeline

DIGITAL MIGRATOR

FIRST NATIONAL BANK-CVP AFRICA
02.2024 - Current

COLLEGE PRESIDENT

ZAMBIA INSTITUTE OF SPECIAL EDUCATION
02.2022 - 11.2023

KYC CONSULTANT

ZAMTEL
03.2020 - 10.2020

PRODUCTION SUPERVISOR

TRADEKINGS GROUP
06.2018 - 05.2019

DIPLOMA - CERTIFIED INFORMATION SYSTEMS SECURITY PROFESSIONAL

ALISON EMPOWER

DIPLOMA-SPECIAL EDUCATION - BRAILLE TECHNOLOGY AND LOW VISION

ZAMBIA INSTITUTE OF SPECIAL EDUCATION

DIPLOMA - CYBER SECURITY

ALISON EMPOWER

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