BENJAMIN JOSEPH NDHLOVU
Lusaka
Summary
Benjamin Joseph Ndhlovu is Seeking challenging opportunities in organization development and achieving objectives through effective communication, research, and decision-making. Experienced Legal Officer and Compliance Officer with a desire to contribute to firm reputation through exceptional legal, compliance, HR, and administrative services. I Possess strong managerial and administrative skills, along with in-depth knowledge of state laws, being committed to delivering high-quality results, demonstrating strong decision-making abilities, problem-solving skills, attention to detail, and a positive attitude towards learning and growth. Proficient at working even under pressure and collaborating effectively in team settings. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lawyer
Kalifungwa and Associates
Lusaka, Zambia
01.2023 - Current
- Reviewed and drafted legal documents, such as contracts and wills.
- Conducted research on relevant laws, regulations, and court decisions.
- Analyzed complex legal issues and provided advice to clients.
- Advised clients regarding business transactions, claim liability, advisability of prosecuting or defending lawsuits, or legal rights and obligations.
- Represented clients in court proceedings by examining witnesses and presenting evidence.
- Drafted pleadings for use in court proceedings.
- Negotiated settlements of civil disputes between parties.
- Prepared cases for trial by researching case law and preparing arguments.
- Counseled clients on various matters related to their legal rights and obligations.
- Developed strategies to resolve complicated legal issues for clients.
- Provided guidance on compliance with applicable laws to ensure that businesses are operating within the bounds of the law.
- Investigated facts to determine causes of action and prepared statements of claim or defense accordingly.
- Filed appeals with appellate courts when necessary to protect a client's interests.
- Interpreted statutes, rulings, and regulations for individuals and businesses.
- Collaborated with colleagues on various aspects of case preparation.
- Attended hearings in order to present evidence or make arguments chambers on behalf of Senior Counsel to Magistrates.
- Researched new developments in the field of law in order to maintain professional knowledge base.
- Worked closely with other professionals such as accountants, financial advisors, real estate agents., in order to provide comprehensive advice to clients.
- Regularly updated clients on progress made towards resolution of their cases.
- Explained technical aspects of legal matters in an understandable manner to non-lawyers.
- Maintained accurate records related to each case handled.
- Reviewed legal materials for compliance to correct issues.
- Negotiated with opposing parties to remedy disputes.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Conducted legal research and analysis to draft legal opinions, studies and reports.
- Interpreted legal instruments, agreements, memoranda of understanding and internal policies for governing bodies.
- Specialized in corporate law, Company law, family law, commercial transactions and Compliance.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Evaluated findings and developed strategies and arguments in preparation for presentation of cases.
- Negotiated and drafted settlement agreements to resolve litigated cases.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Advised clients regarding legal matters, business transactions and claim liability.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Conducted in-depth research in order to write effective proposals, agreements and contracts.
- Spearheaded negotiations to settle cases before trials.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Gathered public records and interviewed witnesses relevant to cases.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
- Searched for and examined public and other legal records to write opinions or establish ownership.
- Drafted wills, powers of attorney, trusts and estate planning documents.
Part -Time Lecturer - Law
Livingstone International University of Tourism, Business Management
Lusaka, Zambia
01.2016 - Current
- Conducted research and wrote scholarly articles for publication in academic journals.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Assigned grades based upon student performance in class assignments and exams.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Mentored graduate students with their research projects and dissertations.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Created a positive learning environment by actively engaging with all students during class time.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Advised student clubs and organizations related to field of specialization.
- Reviewed textbooks for content accuracy before recommending them for adoption.
- Served as a guest lecturer at other universities or organizations when requested.
- Integrated technology into the classroom experience where appropriate.
- Researched current trends in the field of study and incorporated new information into lectures.
- Facilitated discussion forums among students on topics related to course material.
- Compiled feedback from students regarding course evaluations and implemented changes accordingly.
- Supervised independent studies conducted by individual students or small groups of students.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Delivered course lectures using modern technology to enhance student comprehension.
- Evaluated student progress, delivering feedback for individual improvement.
- Selected innovative teaching methods to deliver course content.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Identified areas of difficulty for students, developing additional resources for review.
- Designed, planned and carried out lesson plans incorporating diverse learning aids and activities.
- Assisted students during office hours to review material, explain exam questions and answer concerns.
- Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.
- Collaborated with fellow lecturers to design course content and teaching policies.
- Organized activities and class events to drive learning objectives and promote engagement.
- Developed clear course syllabus incorporating essential content and responding to student interests.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
- Reviewed and selected textbooks for content and readability, supplementing readings with current literature and research.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Applied creative instruction methods to promote student learning objectives.
- Improved classroom teaching methods by observing fellow educators and learning new techniques.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Identified valuable online resources to use in conjunction with lectures and coursework.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Maintained student engagement through creative subject delivery and learning activities.
- Tutored students requiring additional assistance in mastering concepts.
- Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
- Participated in continuing development and training to bolster professional teaching skills.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Collaborated with professor to manage education projects from start to finish.
- Adapted methods of instruction and classroom materials to address individual student needs.
- Supervised dissertational research work to assist research publication process.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Directed full classrooms of students to develop various kinds of research.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
Assistant Producer / Tv Host
ZNBC TV2 "The Link"
Lusaka, Zambia
01.2014 - Current
- Developed ideas or material for columns or commentaries by analyzing and interpreting news, current issues or personal experiences.
- Cultivated relationships with sources and key figures in local area to reliably produce top-notch news coverage.
- Determined focus of news by staying on top of local, national and international events.
- Received assignments or evaluated leads or tips to develop story ideas.
- Arranged interviews with witnesses and bystanders, providing first-hand accounts of stories.
- Discussed issues with editors to establish priorities or positions.
- Analyzed and interpreted news and information received from various sources to broadcast information.
- Posted on social media sites frequently to increase news broadcast traffic.
- Developed connections with public relations contacts, providing exemplary sources for news stories.
- Revised work to meet editorial approval or fit time or space requirements.
- Gathered information and developed perspectives about news subjects through research, interviews and observation.
- Researched story background information to provide complete and accurate information.
- Managed time efficiently by ensuring that all tasks were completed within deadlines.
- Contributed ideas for promotional campaigns related to upcoming shows or seasons.
- Delivered engaging introductions of featured stories or guest interviews.
- Communicated effectively with crew members during pre-production meetings.
- Edited video footage for use in broadcasts as needed.
- Adapted quickly to changes in production requirements or schedules.
- Maintained a professional demeanor during stressful situations on set or in the studio.
- Engaged viewers through social media platforms while hosting shows or events.
- Monitored audio levels throughout broadcast to ensure quality sound output.
- Ensured that all equipment was properly set up prior to filming and broadcasting.
- Provided feedback to staff members regarding their performances during rehearsals or recordings.
- Greeted guests in the studio, provided them with information about the show, and made sure they were comfortable before going on air.
- Conducted pre-interviews with guests to determine appropriate topics of conversation.
- Wrote scripts, researched topics, and prepared questions for interviews.
- Collaborated with producers on story ideas and content development.
- Developed creative concepts for segments and episodes.
- Coordinated production teams to ensure smooth broadcasts.
- Hosted live television shows and interviews with guests.
- Directed live broadcasts, films and recordings or non-broadcast programming for public entertainment or education.
- Resolved personnel problems by liaising between dissenting parties.
- Consulted with writers, producers or actors about script changes or workshop scripts.
- Studied scripts and made revisions and changes for improvement to produce highly successful programs.
- Coordinated work of lighting and sound crews to streamline production operations.
- Studied and researched scripts to determine how to direct.
- Compiled scripts, program notes and other material related to productions.
- Conferred with technical directors, crew members and writers to discuss details of production.
- Conducted meetings to discuss production progress and attain production objectives.
- Remained composed, polished and highly productive, even during moments of extreme stress to achieve optimal results.
- Stayed calm and polished at all times, even during moments of extreme stress or when dealing with difficult personalities, to accomplish professional goals.
- Utilized latest production techniques and available technologies to produce high performing content and drive ratings growth.
- Sourced and analyzed research and collected information resources to support accurate and realistic productions.
- Coached and inspired on-air talent to be exciting and engaging.
- Communicated schedules to production and creative teams, animation studio partners and other support staff.
- Supervised junior staff members throughout the entire production process.
- Ensured that all safety protocols were followed on set at all times.
- Developed and implemented a comprehensive production schedule to ensure deadlines were met.
- Organized and coordinated daily production activities, ensuring all tasks were completed efficiently.
- Assisted in the development of creative concepts for promotional campaigns.
Consultant
Finsbury Reinsurance Limited
09.2023 - 05.2024
- Created comprehensive reports on project progress and results for clients.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Identified potential risks associated with proposed solutions or projects.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
- Drafted proposals outlining solutions to identified issues in the organization.
- Assisted in developing and implementing different workflows and communication processes.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Participated in training and managing new hires to bring new team members up to speed.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Identified risks and assessed potential impact, consulting with the Board to prepare mitigation plan.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Leveraged proven workflow and technology systems to produce effective strategies for Management.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Analyzed key performance indicators to identify effective strategies.
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on course.
- Assessed company operations for compliance with safety standards.
- Audited company's legal documents to verify compliant policies and procedures.
Part-Time Lecturer
Livingstone International University of Tourism, Business Management
01.2021 - 01.2024
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Assigned grades based upon student performance in class assignments and exams.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Mentored graduate students with their research projects and dissertations.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Created a positive learning environment by actively engaging with all students during class time.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Advised student clubs and organizations related to field of specialization.
- Reviewed textbooks for content accuracy before recommending them for adoption.
- Served as a guest lecturer at other universities or organizations when requested.
- Integrated technology into the classroom experience where appropriate.
- Researched current trends in the field of study and incorporated new information into lectures.
- Facilitated discussion forums among students on topics related to course material.
- Compiled feedback from students regarding course evaluations and implemented changes accordingly.
- Supervised independent studies conducted by individual students or small groups of students.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Delivered course lectures using modern technology to enhance student comprehension.
- Evaluated student progress, delivering feedback for individual improvement.
- Selected innovative teaching methods to deliver course content.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Identified areas of difficulty for students, developing additional resources for review.
- Designed, planned and carried out lesson plans incorporating diverse learning aids and activities.
- Assisted students during office hours to review material, explain exam questions and answer concerns.
- Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Collaborated with fellow lecturers to design course content and teaching policies.
- Organized activities and class events to drive learning objectives and promote engagement.
- Developed clear course syllabus incorporating essential content and responding to student interests.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
- Reviewed and selected textbooks for content and readability, supplementing readings with current literature and research.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Improved classroom teaching methods by observing fellow educators and learning new techniques.
- Applied creative instruction methods to promote student learning objectives.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Directed full classrooms of students to develop various kinds of research.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Supervised dissertational research work to assist research publication process.
- Adapted methods of instruction and classroom materials to address individual student needs.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Collaborated with professor to manage education projects from start to finish.
- Participated in continuing development and training to bolster professional teaching skills.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
- Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
- Tutored students requiring additional assistance in mastering concepts.
- Maintained student engagement through creative subject delivery and learning activities.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Identified valuable online resources to use in conjunction with lectures and coursework.
Part-Time Lecturer - Law
Sunningdale University
01.2022 - 01.2023
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Directed full classrooms of students to develop various kinds of research.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Supervised dissertational research work to assist research publication process.
- Adapted methods of instruction and classroom materials to address individual student needs.
- Collaborated with professor to manage education projects from start to finish.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Participated in continuing development and training to bolster professional teaching skills.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
- Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
- Tutored students requiring additional assistance in mastering concepts.
- Maintained student engagement through creative subject delivery and learning activities.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Identified valuable online resources to use in conjunction with lectures and coursework.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Improved classroom teaching methods by observing fellow educators and learning new techniques.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Applied creative instruction methods to promote student learning objectives.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Reviewed and selected textbooks for content and readability, supplementing readings with current literature and research.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
- Developed clear course syllabus incorporating essential content and responding to student interests.
- Organized activities and class events to drive learning objectives and promote engagement.
- Collaborated with fellow lecturers to design course content and teaching policies.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.
- Assisted students during office hours to review material, explain exam questions and answer concerns.
- Designed, planned and carried out lesson plans incorporating diverse learning aids and activities.
- Identified areas of difficulty for students, developing additional resources for review.
- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Selected innovative teaching methods to deliver course content.
- Evaluated student progress, delivering feedback for individual improvement.
- Delivered course lectures using modern technology to enhance student comprehension.
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Supervised independent studies conducted by individual students or small groups of students.
- Compiled feedback from students regarding course evaluations and implemented changes accordingly.
- Facilitated discussion forums among students on topics related to course material.
- Researched current trends in the field of study and incorporated new information into lectures.
- Integrated technology into the classroom experience where appropriate.
- Served as a guest lecturer at other universities or organizations when requested.
- Reviewed textbooks for content accuracy before recommending them for adoption.
- Advised student clubs and organizations related to field of specialization.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Created a positive learning environment by actively engaging with all students during class time.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Mentored graduate students with their research projects and dissertations.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Assigned grades based upon student performance in class assignments and exams.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Conducted research and wrote scholarly articles for publication in academic journals.
Volunteer
Zambian Association of Literacy
01.2014 - 06.2022
- Provided assistance to staff in the daily operations of the organization.
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Conducted research on potential grant opportunities for the organization.
- Assisted with data entry projects to update organizational databases.
- Created and distributed marketing materials for upcoming events.
- Compiled reports on volunteer activities and accomplishments.
- Coordinated logistics for special events, such as conferences or workshops.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Served as an ambassador for the organization at community outreach events.
- Provided guidance and support to fellow volunteers during their shifts.
- Helped coordinate transportation arrangements for volunteers who needed rides.
- Researched best practices in volunteer management techniques from other organizations.
- Led group discussions about current issues related to volunteering within the community.
- Developed educational materials related to topics like diversity, inclusion, and sustainability.
- Managed social media accounts associated with the organization's mission statement.
- Supervised youth volunteers while they completed their assigned tasks on site.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Established and maintained relationships with fellow volunteers and organizational stakeholders.
- Helped organize and implement programs and projects to aid community and individuals.
- Resolved complaints or issues using strong customer service and engagement skills.
- Entered data into computer systems, updating records and files with new information.
- Cultivated relationships and maintained regular communication with nonprofit agencies, schools, and social service agencies to solicit community needs.
- Engaged with stakeholders and community members and answered questions regarding volunteer programs.
- Adhered to strict confidentiality policies in regard to personal and financial data.
- Identified key partnership opportunities and market segments to properly coordinate volunteer efforts.
- Developed and implemented fundraising approaches to raise money for cause.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Maintained accurate records and documented client data in company databases.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Gathered opinions and support from grassroots supporters to solidify group position.
- Made referrals to utilize community resources for resident's needs.
- Guided clients through transition to independent living within community.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Provided assertive community-based rehabilitation and case management services to high-risk mentally ill patients.
Legal Assistant / Leaner Legal Practitioner
LJ Michaels LegalPractitioners
Lusaka, Zambia
01.2021 - 01.2022
- Drafted legal documents, such as wills and contracts.
- Researched case law to support client's position in court proceedings.
- Conducted client interviews to gain information for cases.
- Prepared pleadings for filing with the court.
- Attended hearings, depositions, mediations, arbitrations and trials on behalf of clients.
- Negotiated settlements between parties in dispute.
- Provided advice and counsel to clients regarding their legal rights and obligations.
- Interpreted statutes, regulations, ordinances and other applicable laws.
- Advised clients on a variety of issues including family law matters, property disputes and civil litigation.
- Collaborated with colleagues to develop effective strategies for representing clients in complex cases.
- Reviewed evidence to determine the most appropriate course of action for each case.
- Managed caseloads by prioritizing tasks according to urgency or importance.
- Maintained accurate records of all legal activities throughout the duration of each case.
- Communicated effectively with opposing counsels during negotiations.
- Represented clients in court proceedings when necessary.
- Filed motions, briefs and other documents as needed.
- Assisted attorneys in preparing for trial through research, document review and witness preparation.
- Developed relationships with expert witnesses who could provide testimony on behalf of clients.
- Reviewed closing documents prior to settlement agreements being signed off by both parties.
- Monitored changes in relevant legislation that may affect current or future cases.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Reviewed legal materials for compliance to correct issues.
- Conducted legal research and analysis to draft legal opinions, studies and reports.
- Negotiated with opposing parties to remedy disputes.
- Interpreted legal instruments, agreements, memoranda of understanding and internal policies for governing bodies.
- Advised clients regarding legal matters, business transactions and claim liability.
- Negotiated and drafted settlement agreements to resolve litigated cases.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Evaluated findings and developed strategies and arguments in preparation for presentation of cases.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Drafted wills, powers of attorney, trusts and estate planning documents.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Spearheaded negotiations to settle cases before trials.
- Conducted in-depth research in order to write effective proposals, agreements and contracts.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Searched for and examined public and other legal records to write opinions or establish ownership.
- Gathered public records and interviewed witnesses relevant to cases.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
Acting Media Coordinator
Presson Foundation
01.2019 - 01.2022
- Developed media campaigns for product launches and brand awareness initiatives.
- Organized press events, including coordinating logistics, assembling press kits and arranging interviews.
- Maintained relationships with key contacts in the media industry.
- Created content for social media platforms to engage audiences and boost visibility.
- Monitored traditional and digital channels to track campaign performance and identify opportunities for improvement.
- Analyzed data from multiple sources to inform strategic decisions on marketing activities.
- Produced reports on the effectiveness of campaigns, highlighting successes and areas of development.
- Managed budgets for advertising campaigns across various media outlets.
- Collaborated with internal teams such as design and web developers to ensure accuracy of content delivery.
- Coordinated production of videos, podcasts, radio spots, print materials., ensuring quality standards are met.
- Worked closely with PR agencies to develop messaging strategies that align with corporate objectives.
- Generated ideas for creative content that resonates with target audience segments.
- Researched industry trends to stay up-to-date on best practices in the field.
- Assisted in developing communication plans for new products or services.
- Conducted competitor analysis to determine strengths and weaknesses relative to offerings.
- Provided guidance on copyright laws related to online media usage.
- Ensured compliance with all applicable regulations governing use of multimedia assets.
- Negotiated contracts with vendors providing video editing or other services.
- Implemented strategies to continuously develop collection in line with changing educational demands.
- Kept library operations in compliance with copyright laws related to resource use and distribution.
- Coordinated media resources to support needs of students and teachers.
- Managed media campaigns and schedules from inception to completion.
- Fielded external correspondence and communications with media outlets and public relations professionals or consumers.
- Drove consistent, above-benchmark campaign results by producing viral video content and directly engaging with social media users.
- Researched and analyzed media data to identify trends and opportunities for clients.
- Operated and maintained audio-visual equipment.
The Board of Directors - Consultant
Vic Talk Motivation
01.2018 - 01.2022
- Organized meetings between stakeholders to discuss project details and timelines.
- Assisted in developing new methods for data collection and analysis techniques.
- Developed and implemented customized strategies to meet client needs.
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
- Created comprehensive reports on project progress and results for clients.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Facilitated workshops with cross-functional teams to review current practices related to innovation and growth opportunities.
- Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
- Identified potential risks associated with proposed solutions or projects.
- Provided recommendations based on quantitative data analysis regarding strategic direction.
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
- Developed solutions tailored specifically to each client's unique needs while staying within their allocated budgets.
- Maintained strong relationships with key stakeholders throughout the duration of the project lifecycle.
- Presented findings from research studies at conferences or seminars in order to raise awareness about various topics related to the consulting field.
- Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
- Drafted proposals outlining solutions to identified issues in the organization.
- Assisted in developing and implementing different workflows and communication processes.
- Developed and implemented new procedures to facilitate business growth.
- Prepared accurate and concise reports, conveying progress, issues and solutions.
- Provided consultation and training support to clients regarding Management operation.
- Collaborated with stakeholders to contribute recommendations and deliver client objectives.
- Collaborated with stakeholders to gain complete understanding of project goals and objectives.
- Participated in training and managing new hires to bring new team members up to speed.
- Conducted research, surveys and interviews to gain business insights.
- Monitored contract requirements, invoices and receivables to keep books in order.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities.
- Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.
- Applied techniques to analyze requirements, system capabilities and workflows.
- Leveraged proven workflow and technology systems to produce effective strategies for clients.
- Mitigated project conflicts by proactively seeking acceptable outcomes acceptable to stakeholders.
- Created statistical models to evaluate impact of different marketing strategies.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Analyzed key performance indicators to identify effective strategies.
- Organized client meetings to provide project updates.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Audited company's legal documents to verify compliant policies and procedures.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Assessed company operations for compliance with safety standards.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Programs Manager
Zambian Association of Literacy
01.2016 - 01.2022
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Assisted in developing training materials for new hires involved in the program activities.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Developed scorecards that tracked performance metrics related to customer satisfaction levels.
- Researched market trends related to industry-specific programs and developed strategic plans based on findings.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Managed external client and business partner relationships.
- Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.
- Assessed accurate and relevant information for fact-based decision making.
- Implemented plans designed for individual's specific needs.
- Created tactical relationships with teams to propel projects and attain results.
- Measured performance across campaigns and events.
- Audited operations and processes to enhance brand and manage compliance.
- Controlled expenditures and reported monthly actual performance.
- Spearheaded program management support for portfolio.
- Analyzed and interpreted complex data sets and reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training and teambuilding activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Director Media and Communication
Vic Talk Motivation
01.2015 - 01.2022
- Developed media strategies and plans to maximize brand awareness.
- Created and maintained relationships with key vendors, partners, and clients.
- Planned and executed digital campaigns across multiple platforms including social media, web design, SEO and SEM, online ads, email marketing.
- Managed budgets for media projects while ensuring that all deadlines were met.
- Monitored performance of campaigns in order to optimize ROI and ensure goals were achieved.
- Identified new opportunities to reach target audiences through different channels such as television, radio, print media or other outlets.
- Analyzed data from various sources to identify trends and insights into the effectiveness of the campaigns.
- Collaborated with internal departments such as Creative Services or Public Relations on initiatives related to content creation or PR outreach efforts.
- Researched competitors' activities in order to stay ahead of industry trends and develop strategies accordingly.
- Conducted market research studies to gain a better understanding of consumer behavior in relation to our products and services.
- Provided guidance on best practices for social media management and engagement tactics for various accounts.
- Worked closely with creative teams to ensure that all designs are up-to-date with current branding guidelines.
- Organized events in order to generate positive publicity for the company.
- Drafted press releases and other forms of communication materials when necessary.
- Prepared reports detailing the progress and results of each campaign.
- Negotiated contracts with external vendors and suppliers in order to secure favorable terms and conditions.
- Coordinated with external agencies on placement and purchasing activities for advertising campaigns.
- Actively monitored news stories related to our industry and kept abreast of changes in regulations affecting our business operations.
- Trained junior staff members on proper procedures for executing tasks related to their role as Media Director.
- Managed media campaigns and schedules from inception to completion.
- Drove consistent, above-benchmark campaign results by producing viral video content and directly engaging with social media users.
- Researched and analyzed media data to identify trends and opportunities for clients.
- Pitched services to potential clients and contacted clients to discuss projects.
- Fielded external correspondence and communications with media outlets and public relations professionals or consumers.
- Bought advertising space in magazines or newspapers and purchased radio advertising time.
- Developed program strategies and trends analyses for clients.
- Collaborated with stakeholders to identify opportunities for growth within existing client accounts and presented ideas to clients.
- Provided vision and strategy for overall financial health of media company.
- Translated conceptual strategies into concrete tasks and delegated assignments to appropriate members of sales team.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Wrote strong advertising copy for use in email blasts, social media posts and online ads.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Developed and implemented advertising strategies to drive substantial growth.
- Worked closely with executive team to outline company goals and transfer goals to account holders.
- Created, implemented and reported performance of sales campaigns to enhance brand awareness and drive profits.
- Negotiated contracts and fees with media professionals to secure pricing.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Researched competitors' offerings to develop advertising campaigns that penetrated new markets.
- Developed and implemented strategic sales and branding strategies to drive product growth.
- Efficiently communicated with account holders about payment changes and product updates.
- Devised updates to company online presence, including main business website.
- Evaluated methods and procedures for collecting data to measure effectiveness of surveys, opinion polls and questionnaires.
- Represented company at conferences, trade shows and customer locations, answering questions about corporate products and services.
- Drafted and edited interesting press releases for each event, contest or promotion.
- Collaborated with internal stakeholders to determine budgets for advertising campaigns.
- Established and enforced sales goals to boost team success.
- Created and implemented rules, contracts and revenue-generating plans for each contest or sweepstakes.
- Maximized employee retention by creating positive work environment.
- Developed presentations and other materials to illustrate campaign performance for use in management meetings.
- Monitored green-related industry statistics and literature to identify trends.
- Specialized in e-mail blasts, social media marketing and radio or television advertisements.
- Reviewed industry and social trends to forecast future demand for green products.
- Applied environmentally-friendly techniques toward marketing traditional products.
Assistant Human Resource Officer
Zambian Association of Literacy
01.2014 - 01.2022
- Developed and maintained records of employee performance, attendance, and benefits.
- Assisted in recruiting new employees by screening resumes and conducting interviews.
- Provided administrative support to the Human Resources department by performing tasks such as filing documents, preparing reports, scheduling meetings, and responding to inquiries.
- Conducted orientation sessions for new hires and provided them with necessary information about company policies and procedures.
- Drafted job descriptions for various positions within the organization.
- Maintained up-to-date knowledge of government regulations related to human resources management.
- Reviewed applications for completeness and accuracy before forwarding them on to hiring managers for consideration.
- Organized training programs for existing staff members in order to enhance their skillsets and abilities.
- Prepared monthly reports on employee turnover rates, recruitment strategies, HR budgeting expenses.
- Assisted in developing disciplinary procedures when needed.
- Facilitated communication between management and employees through emails or memos when necessary.
- Processed paperwork associated with terminations or changes in employment status.
- Coordinated exit interviews with departing staff members in order to gain valuable insight into workplace conditions.
- Created a system for tracking applicant data during the recruitment process.
- Supported supervisors with performance reviews by providing relevant feedback from current employees.
- Analyzed labor market trends in order to develop competitive compensation structures.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Hired, onboarded, trained, screened and released employees.
- Developed and enforced company policy and procedures relating to human resources activity.
- Recruited, trained, screened and dismissed employees.
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Recruited, hired and developed personnel to align with company revenue objectives.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Enhanced organizational structures to promote alignment of components and overall framework.
- Performed quantitative analysis and analyzed job classifications, duties and compensation.
- Prevented staff shortages by ensuring ample team members were scheduled for each shift.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Proposed organization design alternatives and presented relative merit.
- Promoted readily available supplies by procuring items and taking inventory regularly.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Assisted in employee recruitment, hiring and interview processes.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Organized employee directories and updated individual contact information.
- Aligned HR policies with federal and local regulations.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Helped with employee transfers and referrals.
- Suggested promotions and wage increases according to employee performance.
- Created and implemented employee retention strategies.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Reported on workplace health and safety compliance to superiors.
- Researched industry trends to inform compensation and performance strategies.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Lecturer
Oak University
Lusaka, Zambia
01.2018 - 12.2021
- Conducted research and wrote scholarly articles for publication in academic journals.
- Developed syllabi, lesson plans and lecture materials for courses taught.
- Provided guidance to students on course selection, career planning, and other educational matters.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Assigned grades based upon student performance in class assignments and exams.
- Organized study groups and provided additional instruction outside of the classroom as needed.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Mentored graduate students with their research projects and dissertations.
- Involved in departmental activities such as curriculum development, faculty meetings, advising sessions.
- Participated in faculty committees related to department initiatives and college-wide policies.
- Collaborated with colleagues to develop innovative teaching methods to engage students.
- Created a positive learning environment by actively engaging with all students during class time.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Advised student clubs and organizations related to field of specialization.
- Reviewed textbooks for content accuracy before recommending them for adoption.
- Served as a guest lecturer at other universities or organizations when requested.
- Integrated technology into the classroom experience where appropriate.
- Researched current trends in the field of study and incorporated new information into lectures.
- Facilitated discussion forums among students on topics related to course material.
- Compiled feedback from students regarding course evaluations and implemented changes accordingly.
- Supervised independent studies conducted by individual students or small groups of students.
- Created instructional and lecture plans for classes in compliance with course objectives.
- Utilized diverse teaching methods, lectures, presentations and class activities to deliver curriculum.
- Delivered course lectures using modern technology to enhance student comprehension.
- Evaluated student progress, delivering feedback for individual improvement.
- Selected innovative teaching methods to deliver course content.
- Developed lectures to accommodate for different learning styles, maximizing students' comprehension.
- Tailored lectures to meet student needs, emphasizing skills and concepts necessary for professional and academic success.
- Identified areas of difficulty for students, developing additional resources for review.
- Designed, planned and carried out lesson plans incorporating diverse learning aids and activities.
- Assisted students during office hours to review material, explain exam questions and answer concerns.
- Engaged with students outside of lecture halls and classrooms through discussions and small group sessions.
- Promoted excitement among students in classroom through delivery of interesting topics.
- Collaborated with fellow lecturers to design course content and teaching policies.
- Organized activities and class events to drive learning objectives and promote engagement.
- Developed clear course syllabus incorporating essential content and responding to student interests.
- Explained concepts through variety of methods, utilizing visual aids and analogies for key material.
- Reviewed and selected textbooks for content and readability, supplementing readings with current literature and research.
- Used exams, quizzes and projects to assess how well students grasped learning material and concepts.
- Applied creative instruction methods to promote student learning objectives.
- Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
- Improved classroom teaching methods by observing fellow educators and learning new techniques.
- Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
- Collaborated with fellow staff members to promote positive and welcoming learning environment.
- Identified valuable online resources to use in conjunction with lectures and coursework.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Maintained student engagement through creative subject delivery and learning activities.
- Tutored students requiring additional assistance in mastering concepts.
- Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
- Built strong student rapport by driving classroom and online discussions and providing academic advisement.
- Participated in continuing development and training to bolster professional teaching skills.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Collaborated with professor to manage education projects from start to finish.
- Adapted methods of instruction and classroom materials to address individual student needs.
- Supervised dissertational research work to assist research publication process.
- Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.
- Directed full classrooms of students to develop various kinds of research.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Promoted safe and clean classroom environment conducive to individualized and small group needs.
Acting Human Resource Officer
Presson Foundation
01.2019 - 03.2021
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Assisted in the development of training programs for existing staff members.
- Provided advice and guidance regarding disciplinary actions when needed.
- Coordinated with management on recruitment strategies.
- Collaborated with various departments in the organization to identify staffing needs.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Ensured compliance with safety regulations in the workplace.
- Managed employee relations issues such as grievances or complaints.
- Participated in collective bargaining negotiations between the company and union representatives.
- Organized employee recognition programs or activities.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Developed and enforced company policy and procedures relating to human resources activity.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
Human Resource Officer
Oak University
01.2019 - 01.2021
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Researched labor market trends to stay current on competitive wages, benefits and other human resources related topics.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Assisted in the development of training programs for existing staff members.
- Provided advice and guidance regarding disciplinary actions when needed.
- Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
- Monitored adherence to employment laws within the organization.
- Coordinated with management on recruitment strategies.
- Collaborated with various departments in the organization to identify staffing needs.
- Reviewed resumes and applications for potential candidates.
- Organized job fairs or career events as part of recruitment efforts.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Ensured compliance with safety regulations in the workplace.
- Managed employee relations issues such as grievances or complaints.
- Participated in collective bargaining negotiations between the company and union representatives.
- Organized employee recognition programs or activities.
- Hired, onboarded, trained, screened and released employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Recruited, trained, screened and dismissed employees.
- Recruited, hired and developed personnel to align with company revenue objectives.
- Developed and enforced company policy and procedures relating to human resources activity.
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Enhanced organizational structures to promote alignment of components and overall framework.
- Prevented staff shortages by ensuring ample team members were scheduled for each shift.
- Oversaw employees payroll and unit accounting.
- Supported and monitored overall employees welfare.
- Alleviated staff shortages by ensuring appropriate numbers of employees were scheduled for each shift.
- Coordinated employees training and handled logistics and administrative tasks.
- Performed quantitative analysis and analyzed job classifications, duties and compensation.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Purchased items and took inventory regularly to maintain proper supply levels.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Facilitated creation of delivery and learning experiences by reviewing business strategies and new learning technologies.
- Promoted readily available supplies by procuring items and taking inventory regularly.
- Proposed organization design alternatives and presented relative merit.
- Supervised employees evaluations report.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Contacted job applicants to inform of application status.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Conducted exit interviews and completed employment termination paperwork.
- Analyzed employment-related data and prepared reports.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Conferred with management to develop or implement personnel policies or procedures.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Addressed harassment allegations, work complaints or other employee concerns.
- Administered employee benefit plans.
Legal officer
Oak University
01.2019 - 01.2021
- Reviewed and monitored legal documents to ensure compliance with state regulations.
- Reviewed and monitored legal documents to ensure compliance with state and federal regulations.
- Drafted, edited, and finalized contracts for clients in accordance with applicable laws.
- Conducted research on complex legal issues and provided advice accordingly.
- Provided guidance to staff members regarding specific legal matters.
- Developed strategies to resolve disputes between parties in a timely manner.
- Assisted in the preparation of pleadings, motions, briefs, and other court documents.
- Investigated facts associated with cases to determine their validity.
- Interpreted statutes, case law, and regulations related to various legal proceedings.
- Attended court hearings as necessary to represent clients or provide testimony as an expert witness.
- Collaborated with outside counsels to coordinate various aspects of litigation efforts.
- Advised management on potential risks associated with business decisions based on relevant laws.
- Maintained records of all client interactions for future reference purposes.
- Negotiated settlements between opposing parties in order to avoid costly litigation proceedings.
- Prepared reports summarizing findings from investigations into alleged violations of the law.
- Participated in meetings with clients or other stakeholders regarding ongoing legal matters.
- Analyzed existing policies and procedures related to corporate governance activities.
- Researched new legislation that could impact current operations or procedures.
- Provided training sessions for staff members on topics such as contract law or risk management.
- Represented company at industry conferences or events when needed.
- Evaluated third-party agreements for compliance with applicable laws before signing off on them.
- Worked closely with the Human Resources department which i was heading to ensure labor laws were followed accurately.
- Prepared contracts, governance documents and legal documentation related to business operations, finances and non-disclosure policies.
- Managed corporate claims and litigation.
- Developed strategies to address upcoming issues with minimal disruption to corporate activities.
- Researched compliance and regulatory requirements to advise clients.
- Implemented internal guidance, processes and policies related to legal liabilities.
- Supported executive decision-making by offering sound legal advice.
- Maintained corporate compliance with laws and regulations for tertiary education businesses.
- Monitored corporate activities to identify and mitigate legal risks.
- Researched changing laws, corporate plans and industry trends to stay ahead of concerns.
- Educated senior leaders and staff on relevant legal concerns and potential liabilities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
Compliance Officer
Oak University
01.2019 - 01.2021
- Developed and implemented compliance policies and procedures.
- Monitored employee adherence to company policies, laws, and regulations.
- Investigated potential violations of applicable rules and regulations.
- Conducted regular internal audits to ensure compliance with established standards.
- Assessed the effectiveness of existing processes and procedures related to compliance.
- Provided guidance on regulatory requirements for business operations.
- Advised management on best practices in compliance-related matters.
- Drafted reports summarizing findings from audit reviews and investigations.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Collaborated with other departments to develop comprehensive compliance programs.
- Conducted risk assessments to identify areas of noncompliance or vulnerability.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Prepared training materials related to regulatory changes or new policies and procedures.
- Maintained detailed records regarding all activities associated with compliance initiatives.
- Ensured timely completion of periodic reports required by regulators.
- Reported any identified discrepancies or irregularities to senior management.
- Coordinated with external auditors during annual financial audits.
- Provided support in responding to inquiries from government agencies.
- Analyzed data gathered from multiple sources for possible breaches of law or policy.
- Responded promptly to complaints received from employees or customers.
- Evaluated proposed changes in laws or regulations that may affect business operations.
- Maintained compliance frameworks, policies and documentation to support audits.
- Maintained and revised policy procedures for general operation of compliance program.
- Adhered to deadlines in optimizing regulatory and operational performance.
- Organized training programs to educate company staff on benefits and consequences of complying or defying regulations.
- Planned and executed compliance audits to check company policies, procedures and controls.
- Developed and implemented strategies necessary for minimizing risk of non-compliance.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Monitored compliance risk controls to identify deviations and offer recommendations.
- Liaised between regulatory agencies and internal departments to facilitate regulatory and related matters.
- Established working relationships with regulatory agencies.
- Conducted reviews to foster ongoing compliance with federal and local regulations.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Established internal controls and processes to support compliance through project management and engagement of key stakeholders.
- Utilized risk management techniques and business knowledge to improve compliance programs.
- Facilitated adherence to safety and regulatory objectives and managed client-specific projects, training programs and personnel background checks.
- Analyzed data from multiple sources to systematically document work and results.
- Monitored regulatory developments to communicate risks or opportunities to relevant groups.
- Participated in networking and learning opportunities to remain current with evidenced-based practices.
- Analyzed data to provide insights and recommendations for mitigating conduct risk.
- Performed fact-finding research by investigating, collecting and analyzing data and compiling in report format.
- Conducted extensive research to support regulatory findings and control weaknesses.
- Created and managed action plans to mitigate audit discoveries and compliance concerns.
- Tracked assignment completion to provide weekly metrics to compliance manager.
- Used proprietary systems to process applications, filings and registrations.
- Performed testing to evaluate processes, enhance test scripts and analyze results.
- Enforced regulatory policies and procedures across different teams and programs.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
- Investigated reported and identified compliance issues against accepted standards.
- Maintained detailed database of compliance data, activities and actions taken.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Produced reports outlining assessments completed and follow-up recommendations.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Collected and reviewed data to identify potential compliance issues requiring further review.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Reviewed records in cases of potential liability and determined compliance actions.
- Followed up with licensees to verify adherence to requirements.
- Conferred frequently with specialists to stay current on compliance requirements and procedures.
- Evaluated applications and associated documentation to determine eligibility.
- Issued official approvals in instances of achieved or exceeded compliance standards.
- Tested applicants with oral, written or practical tests, depending on licensing requirements.
- Received inquiries and advised on regulations related to Higher Education Authority programs.
- Rated applicants' abilities against requirements and scored tests following standards.
- Completed in-depth examinations of financial information to detect compliance issues.
- Recruited, hired and oversaw team of personnel maintaining statutory compliance.
Administrative Campus coordinator
Oak University
01.2019 - 01.2021
- Organized and coordinated campus events, such as career fairs, orientations, and workshops.
- Developed and maintained relationships with faculty, staff, alumni, and students on campus.
- Assisted in the recruitment of new students to the university.
- Managed the budget for all campus activities including student organization funding.
- Provided guidance and support to student organizations in regards to event planning, budgeting and marketing efforts.
- Collaborated with other departments within the university to ensure successful programming initiatives.
- Oversaw the implementation of various programs designed to enhance student life on campus.
- Created promotional materials for various events on campus using graphic design software.
- Maintained accurate records of all activities taking place on campus.
- Facilitated communication between different stakeholders involved in campus initiatives.
- Monitored attendance at all events hosted by the university or its affiliates.
- Implemented strategies to increase participation in campus activities among students.
- Conducted surveys and interviews with students in order to assess their satisfaction with existing programs.
- Led weekly meetings with members of student organizations to discuss upcoming projects.
- Resolved conflicts between participants during events held on campus.
- Liaised with vendors providing services for university-sponsored activities.
- Supervised volunteers helping out during special occasions held at the school.
- Coordinated transportation arrangements for visitors attending functions at the college.
- Advised student leaders regarding best practices when organizing a program or activity.
- Prepared reports summarizing data collected from various sources related to campus life.
- Engaged closely with students to help each coordinate continuing education and career plans.
- Backed up instructors with class-related, administrative and student-specific problems.
- Addressed complaints head-on and initiated responses to facilitate prompt resolution.
- Coordinated with state inspectors to handle campus inspections.
- Maintained profitable business operations with optimized tuition costs, payroll and expenses.
- Investigated issues impacting student happiness and implemented corrective actions for issues such as payment problems or class dissatisfaction.
- Prepared reports using academic or institutional data and information.
- Provided assistance to faculty by teaching classes, conducting orientation meetings and scheduling events.
- Collaborated with teachers to understand and improve classroom conditions.
- Planned, administered and controlled budgets.
- Established policies and procedures and made modifications based on analysis of operations, performance and other research information.
- Advised students on course selection, progress toward graduation and career decisions.
- Recruited, hired and oriented departmental staff.
- Directed activities of admissions, registration and career services departments.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Developed curricula and recommended curricula revisions to improve student learning outcomes.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Developed or used assessment instruments to monitor student learning results.
- Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
- Improved individual departments by working closely with faculty to reorganize class loads, promote resource utilization and modernize equipment.
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
- Directed or coordinated engaging support staff in administering departments or academic institutions.
- Participated in state and national events, developing partnerships with industry to increase university profile.
- Boosted registrations 75% by improving promotional, outreach and parent engagement strategies.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Enhanced education operations by realigning procedures with changing trends in education.
Head of Department, School of Humanities and Social Sciences
Oak University
01.2018 - 01.2021
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase student number by 65% within 1 year.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Reviewed existing processes regularly for potential opportunities for automation or efficiency gains.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Negotiated contracts with suppliers for materials used by the Department at competitive rates.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Utilized excellent math skills to maintain accurate inventory levels.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training and teambuilding activities.
Child Sponsorship and Discipleship Officer
Family Legacy MissionsZambiaL
Lusaka, Zambia
08.2014 - 10.2018
- Assessed financial information and determined child support payment amounts.
- Investigated cases of non-payment or underpayment of child support payments.
- Performed outreach activities aimed at informing the public about available services relating to child support matters.
- Maintained up-to-date knowledge of relevant state laws, regulations, policies, procedures, and guidelines pertaining to child support enforcement.
- Collaborated with other agencies involved in providing services related to child support issues.
- Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
- Provided technical advice and guidance regarding the interpretation of applicable laws and regulations governing the administration of Child Support programs.
- Reviewed requests for modifications or exemptions from current Child Support orders based on changes in circumstances.
- Reviewed and maintained child support files and databases.
- Assessed child support cases to determine appropriate case action.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
- Executed appropriate case action to locate absent parents.
- Prepared documentation of administrative and legal actions related to child support orders.
- Gathered information from custodial parents and documented case history in case management software.
- Monitored cases and reviewed to determine eligibility for closure.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Prepared forms and reports indicating current case statuses and schedules.
- Identified appropriate community resources and provided referrals for services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Counseled parents on proper child-rearing choices.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Attended hearings with victims to provide emotional support.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Supported individuals by facilitating weekly group sessions.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Evaluated personal characteristics and home conditions of foster home or adoption applicants.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Provided individual and group counseling sessions for clients.
- Developed treatment plans to address client needs.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Facilitated psychoeducational workshops on various topics related to mental health.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Monitored clients' daily activities and responded appropriately when needed.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Assessed referrals from external sources such as schools or community agencies.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided guidance and support to families through family therapy sessions.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Provided supervision and in-house activities to support program participants.
- Documented meetings, interventions and contacts with clients to optimize care.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Identified clinical or case management needs to promote quality of care.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Interviewed consumers and families to determine eligibility for services.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Collaborated to set goals and outline steps to achieve objectives.
- Referred individuals to outside resources and services for additional support.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
Assistant Legal Officer
Livingstone International University of Tourism, Business Management
01.2016 - 01.2018
- Reviewed and prepared legal documents such as contracts, leases, and deeds.
- Drafted correspondence to clients regarding their legal matters.
- Conducted research on relevant legal issues and regulations.
- Monitored changes in laws related to the organization's activities.
- Maintained organized client files, including electronic records of all documents received or created for each case.
- Assisted in the preparation of court pleadings, motions, and briefs for litigation cases.
- Researched precedents applicable to specific areas of law for reference purposes.
- Advised management on potential liabilities associated with various business decisions.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Analyzed company policies to ensure compliance with local, state, and federal laws.
- Organized information from a variety of sources such as statutes, judicial opinions, and legal articles.
- Developed strategies for resolving disputes without resorting to costly litigation.
- Prepared summaries of depositions taken during discovery proceedings.
- Collaborated with outside counsels on complex cases when needed.
- Represented the company at hearings before administrative agencies.
- Coordinated efforts between internal departments to ensure timely resolution of legal issues.
- Provided training sessions for staff members about changes in relevant regulations.
- Drafted reports summarizing findings from investigations into possible violations of law or policy.
- Negotiated settlements between parties involved in civil suits against the organization.
- Prepared contracts, governance documents and legal documentation related to business operations, finances and non-disclosure policies.
- Managed corporate claims and litigation.
- Researched compliance and regulatory requirements to advise clients.
- Maintained corporate compliance with laws and regulations for tertiary education businesses.
- Supported executive decision-making by offering sound legal advice.
- Implemented internal guidance, processes and policies related to legal liabilities.
- Developed strategies to address upcoming issues with minimal disruption to corporate activities.
- Monitored corporate activities to identify and mitigate legal risks.
- Researched changing laws, corporate plans and industry trends to stay ahead of concerns.
- Educated senior leaders and staff on relevant legal concerns and potential liabilities.
- Advised clients regarding legal matters, business transactions and claim liability.
- Negotiated and drafted settlement agreements to resolve litigated cases.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Maintained loyal client base by establishing trusting alliances and fair billing practices.
- Evaluated findings and developed strategies and arguments in preparation for presentation of cases.
- Used in-depth knowledge of legal precedents to analyze probable outcomes of cases.
- Examined legal data to determine advisability of defending or prosecuting lawsuits.
- Presented court cases to jurors and judges.
- Prepared legal briefs and appeals and filed with state and federal courts as required.
- Drafted wills, powers of attorney, trusts and estate planning documents.
- Presented evidence to defend clients or prosecute defendants in criminal or civil litigation.
- Spearheaded negotiations to settle cases before trials.
- Conducted in-depth research in order to write effective proposals, agreements and contracts.
- Leveraged knowledge of precedents and applicable laws to determine probable case outcomes.
- Searched for and examined public and other legal records to write opinions or establish ownership.
- Gathered public records and interviewed witnesses relevant to cases.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
- Conducted thorough interviews of prospective jurors as part of voir dire process to assess for competency and biases, making for-cause challenges to dismiss unfit candidates.
Social Work Officer
Family Legacy MissionsZambia
01.2013 - 01.2018
- Provided crisis intervention to children and youth in need of immediate assistance.
- Facilitated family therapy sessions with parents, guardians, and other members of the child's support system.
- Developed service plans for clients that included short-term goals and long-term objectives.
- Conducted home visits to assess client needs, evaluate progress, and provide resources to families.
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Advocated on behalf of vulnerable children and youth in court proceedings or other legal settings.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Educated clients on mental health issues related to their circumstances.
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Provided counseling services individually or in a group setting to promote healthy behavior changes among clients.
- Designed social programs tailored towards the specific needs of at-risk children and youth populations.
- Monitored client progress via regular follow-up assessments and documented results accordingly.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Organized recreational activities to help build self-esteem among disadvantaged youth.
- Attended staff meetings to review cases, discuss relevant legislation updates.
- Cultivated relationships with local organizations dedicated to helping underserved communities.
- Delivered presentations at schools or community centers about mental health awareness topics.
- Identified potential safety risks within the home environment during assessment visits.
- Evaluated referrals from external sources regarding possible child abuse cases.
- Provided culturally competent services while respecting individual beliefs and values.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Attended hearings with victims to provide emotional support.
- Established behavioral modification goals and assessed progress toward goals.
- Identified appropriate community resources and provided referrals for services.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Counseled parents on proper child-rearing choices.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Maintained confidentiality through stringent handling of charts and data.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Reviewed and analyzed violent crime reports to identify crime trends.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Evaluated personal characteristics and home conditions of foster home or adoption applicants.
- Informed victims about legal processes and timelines.
- Supported individuals by facilitating weekly group sessions.
Party-Time Human Resource and Labour Consultant
Da Cheng Money lenders
03.2023
- Developed and implemented new employee onboarding process.
- Provided guidance to managers on disciplinary action and performance management.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Created training materials for new hires and provided orientation sessions.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Advised management on legal compliance related to employee relations matters.
- Assisted in developing policies and procedures for the Human Resources Department.
- Organized recruitment events such as career fairs and open houses.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Drafted offer letters and employment contracts according to company guidelines.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Performed audits of payroll records to ensure accuracy of employee information.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained human resources records by processing applications and resumes.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and generated various reports to verify HR compliance.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Conducted recruitment initiatives by interviewing and talent sourcing.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Developed incentives to drive employee retention and improve work culture.
- Participated in educational opportunities and read technical publications, updating job knowledge.
- Delivered inquiry-related data and insights to improve overall employee experience.
- Researched and analyzed recruitment data to provide detailed statistical reports.
- Liaised with management to distribute training and promotional opportunity resources to employees.
- Spearheaded diversity, equity and inclusion efforts to meet company diversity goals.
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Onboarded technology to make remote work scalable for company.
- Developed recruitment updates to review trends, competitive intelligence and talent demographics.
- Consulted with internal clients to evaluate labor trends and competitor talent insights for pointed candidate selection.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Contacted job applicants to inform of application status.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Analyzed employment-related data and prepared reports.
- Conducted exit interviews and completed employment termination paperwork.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Conferred with management to develop or implement personnel policies or procedures.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Addressed harassment allegations, work complaints or other employee concerns.
- Administered employee benefit plans.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
Legal Assistant / Leaner Legal Practitioner
Anna Mwitwa Legal Practitioners
01.2022
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Organized exhibits for trial proceedings.
- Attended hearings with counsel and recorded minutes from the proceedings.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Prepared summaries of depositions, interrogatories and testimony for attorney review.
- Analyzed data related to cases for use in research or litigation purposes.
- Greeted clients upon arrival at office and provided assistance as needed.
- Coordinated travel arrangements for attorneys as required by firm policy or client needs.
- Updated databases with new information received from attorneys or clients.
- Scanned physical documents into electronic format for storage in a secure database system.
- Conducted interviews with potential witnesses to obtain statements relevant to pending cases.
- Processed incoming mail on a daily basis.
- Compiled financial records related to specific cases.
- Answered phones promptly while providing courteous customer service.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Generated reports summarizing case progress for internal use.
- Developed forms used during pre-trial negotiations between parties.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Ordered materials needed by attorneys throughout the duration of a case.
- Ensured that all paperwork was properly filed according to established procedures.
- Handled telephone calls, meeting plans and conference organization requirements.
- Filed clients' legal documents in relevant courts for processing.
- Called witnesses to give testimonies during court hearings.
- Stayed abreast of changes in legislative and regulatory guidelines.
- Drafted witness declarations and pretrial statements.
- Booked travel arrangements for firm attorneys and support staff.
- Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
- Delivered subpoenas and coordinated law office activities.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Contacted witnesses and scheduled interviews and evaluations.
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Met with clients and attorneys to discuss case details and evidence.
- Organized and prepared case exhibits and evidence for trial.
- Processed closing documents and transactional documents for legal review.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Created and updated case management and client account databases.
- Drafted motions, briefs and other legal documents.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Responded to client calls and inquiries to deliver applicable information.
- Organized legal documents in company filing systems and databases.
- Recorded judicial decisions, legal articles and legal codes.
- Followed risk and compliance policies and procedures to promote business activities.
- Prepared and processed expense reports for reimbursing attorneys.
- Conducted research and analyzed documents to prepare findings and formulate alternatives.
- Oversaw legal team appointments, hearings and depositions schedules.
- Redacted confidential information from legal documents on case-by-case basis.
- Liaised between attorney and outside counsel, exchanging information.
- Drafted legal complaints, summonses and interrogatories.
- Conducted thorough research and review of case information to assist attorneys.
- Provided administrative support to boost firm's document production and legal correspondence.
- Participated in client interviews, observed questioning process and documented information.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Education
Master of Arts - Education Management
Oak University
Lusaka, Zambia01-2023
MBA With Education - MBA With Education
Oak University
Lusaka, Zambia01-2022
Professional Development Diploma - Human Resource Management
Alison
Online Study - Ireland 01-2020
Certificate - Diplomatic Practice, Protocol And Public Relations
Zambia Institute of Diplomacy And International Studies
Lusaka, Zambia01-2018
Bachelor of Science - Law - LLB
LIUTEBM University
Lusaka, Zambia06-2018
Certificate - Law
University of Zambia
Lusaka, Zambia11-2014
Certificate - Computer Print Origination And Graphic Designing
Evelyn Hone College
Lusaka, Zambia01-2013
Certificate - Video Editing
TEVETA
Lusaka, Zambia01-2013
Certificate - Video Shooting
TEVETA
Lusaka, Zambia01-2012
General Certificate of Education - High School
Chinika Secondary School
Lusaka, Zambia01-2009
Master of Science - Financial Risk Management
ZICAS University
Lusaka, ZambiaLearner Legal Practitioner - Law - Practicing License
Zambia Institute of Advanced Legal Education
Lusaka, ZambiaMaster of Science - Corporate Law
LIUTEBM University
Lusaka, ZambiaSkills
- Legal Drafting and Court Documents Drafting
- Policy Drafting
- Knowledge of state law and court procedures
- Legal principles
- Case management
- Discovery requests
- Client interviews
- Observing and participating in mock client meetings
- Trials and mediations
- Conflict Resolution Skills
- Effective communication
- Judges
- Police officials
- Negotiation
- Networking
- Language Skills
- Legal Marketing
- Legal Writing Style
- Legal Strategy
- Negotiation and Mediation
- Legal Document Management
- Establishing and maintaining cooperative working relations
- Professional Protocol Practice
- Public Relations
- Consular matters
- Diplomatic communication
- Etiquette
Creative Skills
- Video Shooting and Editing.
- Photography and Photo editing/manipulation/Graphic Designing
- Film Directing, script writing and producing.
- Networking and Software Installation.
- Hardware and software repairing and Maintenance.
Areas Of Key Strength
- Creative, use of logic and apply initiatives and a fast learner
- Sober character and High personal integrity
- Self-Driven and Result Oriented
- Very Good written and spoken communication
- Able to meet strict deadlines
- Trustworthy and Dependable and Reliable
- Upholds Confidentiality and Privacy
- Easily adaptive to environment changes
- Analytical and Pay attention to detail
- Problem identification and problem solving
- Good organization skills and Team Oriented
Membership And Affiliation
Zambia Institute of human Resource Management - Affiliate Member
Ability And Interest
- Keen interest in Business and Corporate Law, Mineral and Mining law, Litigation and Legal drafting, International business relations and organizational growth, Investment Law, International Law and International Relations and Alternative Dispute Resolution, Peace and Conflict.
- Desire for tertiary education as lecturer to add knowledge to the board of academics.
- I possess public relations skills and able to create trust in all for exceptional business performance.
- Ability to work as a Development Professional and Researcher.
- Am able to adhere to and support the implementation of a Program to suit organizational emphasis.
- Ability to analyze data and write comprehensive reports.
- Ability to plan and appraise a project between and or among competing alternatives.
- Ability to conduct focus group discussion and conduct a fruitful lawyer-client interview.
Professional Skills
Possessing knowledge as a Legal Officer / Legal Assistant/ Compliance Officer / Human Resource that will make complete use of my Managerial and Administrative skills and knowledge for the advancement of organization., I would like to offer myself for the post of Legal Officer / Legal Assistant/ Compliance Officer / Human Resource in the field of law and Human Resource where I can get opportunity to participate in Legal procedure in my excellent knowledge of state laws and superb consultative skills. I want to become a part of a Legal department / Human Resource where I can work as a Legal Officer / Legal Assistant/ Compliance Officer / Human Resource. I have ability to understand and perform Legal responsibility as well as I can perform my job with strong decision making ability and capability to work under pressure., Legal Drafting and Court Documents Drafting. Policy Drafting with depth knowledge of state law and court procedures., Legal Research: The ability to efficiently and effectively search for and analyze legal information, statutes, case law, and regulations., Possess overarching knowledge of core Legal principles while honing my skills in Legal research, case management, discovery requests, client interviews., Knowledge in observing and participating in mock client meetings, trials and mediations and Conflict Resolution Skills., Capable of effectively communicating with Judges, police officials, and clients to establish collaborative working relationships., Legal Analysis: The skill to critically assess and evaluate legal issues, identify relevant facts, and apply the law to specific cases or situations., Client Counseling: The ability to communicate with and advise clients effectively, while understanding their needs and concerns., Negotiation: The ability to negotiate settlements, agreements, and contracts on behalf of clients or organizations., Networking: Building and maintaining professional relationships with colleagues, mentors, and clients within the legal industry., Adaptability: Being open to change and adjusting to evolving legal landscapes and technologies., Language Skills: Proficiency in relevant languages, especially in international or multilingual legal settings., Legal Marketing: Knowledge of marketing strategies to attract clients and promote legal services effectively., Legal Writing Style: The ability to write clearly and concisely using appropriate legal terminology and style., Legal Strategy: Developing comprehensive legal strategies to achieve client objectives., Problem-Solving: The capacity to identify legal problems and develop creative solutions for clients or organizations., Negotiation and Mediation: Skills for resolving disputes through negotiation and alternative dispute resolution (ADR) methods., Legal Document Management: Organizing and maintaining legal files, documents, and records in compliance with relevant regulations., Able to establish and maintain cooperative working relations, Professional Protocol Practice and Public Relations: Consular matters, Diplomatic communication and Etiquette., Administration Human Resource Planning, Business Management skills and Leadership skills with Affirmative Action Empathy, Facilitating Group Discussions and Handling Constructive Criticism., Applying Ethical Standards to Workforce Management and Measuring HR Outcomes Devising Employee Selection Criteria and Applying Social Science Theories to Workplace Issues., Analyzing Legal Issues in Human Resources related to Employee Relations, Employment, Law Labor Laws and Labor Relations, Statutory Compliance and Policies and Procedures., Balancing Concern for Individual Workers and Organizational Interests., Talent Management Systems and Developing Performance Appraisal Forms and Processes Strategies for Addressing Performance Problems, Developing Training Models and Employee Development in Assessing the Needs of Employees for Training., Marketing Organizations to Prospective Employees., Facilitating administrative meeting and coordination and Preparing meetings and Minutes compiling in meetings., Media representation, Media coverage, development and distribution of written and video releases, pitching stories to journalists, and responding to journalists' queries with professionalism., Excellent communication skills both orally and in writing, Compiling minutes in a meeting., Excellent interpersonal skills and Corporate Relationship-building skills., Crisis communication - Managing media representation and relationships to maintain company's reputation., Ability to priorities and plan effectively., Awareness of different media agendas., Multi-tasking in a high-pressure work environment, Content Development & Management through Audio and Visual media & graphics., Diplomatic Practice, Protocol and Public Relations soft skills, Planning & composure (crisis management), Social Media Management and Digital Marketing and Marketing and Branding Skills., Event Management [planning and implementation] and Public Relations Skills and Media Consultation., Public and Motivational Speaking: with vast interactions and reading, have acquired vast knowledge and skills in public and motivation speaking., Video Production and Photography and graphic Designing Skills, Lecturing, tutoring, teaching, guiding, Mentorship, Coaching and Leadership, listening and communication., Collaboration, adaptability, Empathy and patience., Value in real-world learning, exchange of best practices with Creativity, Adaptability and Internet-savvy., Understanding of the Subject, design, develop, and deliver material using a range of methods and platforms., create course material, lesson plans, and curricula, conduct research, fieldwork, engaging classroom presence and engage with students.
References
- Zangose Daka, Managing Partner, Claire and Partners, +260977862824
- Kani K. Zimba, V. Chancellor, Oak University, +260950815625
- Makesa Kalifungwa, Managing Partner, Kalifungwa & Associates, +260979700090
- Dr. D. Malembeka, Co-founder, Yasanta Consultancy, +260976905360
- Sunny Zulu, CEO, Standard Chartered Bank Zambia, +971545816035
- Victor Lwabila, Executive, D Vic-Talk Motivation, +260977271444
- Emily Chungu, Producer, ZNBC TV2, +260979170806
- Shukol Musemangezhi, Exe-Director, ZALIT, +260973752484
Certification
- Affiliate Member of the Zambia Institute of Human Resource Management
Languages
English
First Language
Nyanja
Proficient (C2)
C2
Bemba
Upper Intermediate (B2)
B2
Nsenga
Intermediate (B1)
B1
Chewa
Elementary (A2)
A2
References
References available upon request.
Timeline
Consultant
Finsbury Reinsurance Limited
09.2023 - 05.2024
Party-Time Human Resource and Labour Consultant
Da Cheng Money lenders
03.2023
Lawyer
Kalifungwa and Associates
01.2023 - Current
Part-Time Lecturer - Law
Sunningdale University
01.2022 - 01.2023
Legal Assistant / Leaner Legal Practitioner
Anna Mwitwa Legal Practitioners
01.2022
Part-Time Lecturer
Livingstone International University of Tourism, Business Management
01.2021 - 01.2024
Legal Assistant / Leaner Legal Practitioner
LJ Michaels LegalPractitioners
01.2021 - 01.2022
Acting Media Coordinator
Presson Foundation
01.2019 - 01.2022
Acting Human Resource Officer
Presson Foundation
01.2019 - 03.2021
Human Resource Officer
Oak University
01.2019 - 01.2021
Legal officer
Oak University
01.2019 - 01.2021
Compliance Officer
Oak University
01.2019 - 01.2021
Administrative Campus coordinator
Oak University
01.2019 - 01.2021
The Board of Directors - Consultant
Vic Talk Motivation
01.2018 - 01.2022
Lecturer
Oak University
01.2018 - 12.2021
Head of Department, School of Humanities and Social Sciences
Oak University
01.2018 - 01.2021
Part -Time Lecturer - Law
Livingstone International University of Tourism, Business Management
01.2016 - Current
Programs Manager
Zambian Association of Literacy
01.2016 - 01.2022
Assistant Legal Officer
Livingstone International University of Tourism, Business Management
01.2016 - 01.2018
Director Media and Communication
Vic Talk Motivation
01.2015 - 01.2022
Child Sponsorship and Discipleship Officer
Family Legacy MissionsZambiaL
08.2014 - 10.2018
Assistant Producer / Tv Host
ZNBC TV2 "The Link"
01.2014 - Current
Volunteer
Zambian Association of Literacy
01.2014 - 06.2022
Assistant Human Resource Officer
Zambian Association of Literacy
01.2014 - 01.2022
Social Work Officer
Family Legacy MissionsZambia
01.2013 - 01.2018
Master of Arts - Education Management
Oak University
MBA With Education - MBA With Education
Oak University
Professional Development Diploma - Human Resource Management
Alison
Certificate - Diplomatic Practice, Protocol And Public Relations
Zambia Institute of Diplomacy And International Studies
Bachelor of Science - Law - LLB
LIUTEBM University
Certificate - Law
University of Zambia
Certificate - Computer Print Origination And Graphic Designing
Evelyn Hone College
Certificate - Video Editing
TEVETA
Certificate - Video Shooting
TEVETA
General Certificate of Education - High School
Chinika Secondary School
Master of Science - Financial Risk Management
ZICAS University
Learner Legal Practitioner - Law - Practicing License
Zambia Institute of Advanced Legal Education
Master of Science - Corporate Law
LIUTEBM University
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