Benjamin Sisah Mumba
Summary
Driven professional with a proven track record at Canland Mobile Phones and General Dealers, excelling in customer service and sales strategy development. Demonstrated ability to enhance team efficiency and exceed goals through innovative process improvements and effective collaboration. Skilled in multitasking and reliable decision-making, significantly improving client relations and operational accuracy.
Overview
11
11
years of professional experience
Work History
Sales Manager's Assistant
Canland Mobile Phones and General Dealers
08.2016 - 08.2020
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data and completed other clerical tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Merchandiser
Jets
Ndola, Copperbelt
08.2012 - 01.2014
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
General Warehouse Worker
Shoprite Store
Lusaka , Lusaka province
04.2009 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Primary -
Twatemwa Primary School
LaunshyaHigh Level -
Leif Private School
Kasama Zambia 11.2009
Basic School Level -
Chinika Basic School
Lusaka Zambia 12.2006
Skills
- Sales Presentations
- Sales strategy development
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Clear Communication
- Team Collaboration
- Customer and client relations
- Decision-Making
- Team building
Languages
English
Advanced (C1)
Bemba
Bilingual or Proficient (C2)
Tonga
Elementary (A2)
Nyanja
Bilingual or Proficient (C2)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Rotary International
Interests
I have goals and dreams
I have responsibilities
Timeline
Sales Manager's Assistant
Canland Mobile Phones and General Dealers
08.2016 - 08.2020
Merchandiser
Jets
08.2012 - 01.2014
General Warehouse Worker
Shoprite Store
04.2009 - 12.2010
Primary -
Twatemwa Primary School
High Level -
Leif Private School
Basic School Level -
Chinika Basic School
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