BERNARD OSEMBE
Lusaka,Zambia
Summary
Detail-oriented professional with extensive billing experience and a proven ability to manage electronic switchboard operations efficiently. Demonstrates exceptional keyboard typing speed and multitasking ability, ensuring seamless telephone operation and customer service. Skilled in invoice processing with a strong emphasis on discretion, confidentiality, and attention to detail. Committed to leveraging these competencies to enhance organisational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Receptionist
Victoria Hospital
Lusaka, Zambia
2025.03 - Current
- Operate as both the cashier and receptionist during night.
- Processing payments (cash, credit, debit) efficiently. Operating POS systems, computers, and electronic payment processors.
- Balancing cash drawers and reconciling transactions at the end of shifts. Maintaining logs of transactions and discrepancies.
- Handling refunds, discounts, or adjustments when necessary.
- Assisting patients and visitors with inquiries in a fast-paced environment
- Handling difficult or frustrated individuals with professionalism.
- Providing clear instructions (directing patients, explaining billing)
- Managing phone calls, in-person inquiries, and payment processing simultaneously. Verifying patient information and insurance details.
-
-
Marketing assistant
SIMS TECH LIMITED ZAMBIA
Lusaka
2024.01 - 2024.12
- Collaborated on budget planning processes whilst maintaining cost efficiency measures.
- Assisted in organising trade shows to increase company visibility.
- Analysed sales data, contributing towards improved product positioning strategies.
- Administered online advertising initiatives, increasing web traffic considerably.
Education
Diploma of Higher Education - Environmental Health
LEVY MWANAWASA MEDICAL UNIVERSITY
Lusaka, ZAMBIA 2021.01 - 2023.12
Skills
- Billing experience
- Electronic switchboard operation
- Keyboard typing speed
- Discretion and confidentiality
- Telephone operation
- Multitasking ability
- Customer Service
- Invoice processing
- Attention to Detail
Languages
English, Bemba, Nyanja
Fluent
Certification
HPCZ
REFERENCES
Head Of Reception- VICTORIA HOSPITAL
Ms. Doris Masosa- 0977684276
Director- SIMS TECH LIMITED
Mr. Henshel Simutowe- 0973071800
Program Coordinator-LMMU
Mr. Mulambwa- 0777495859
Timeline
Receptionist
Victoria Hospital
2025.03 - Current
Marketing assistant
SIMS TECH LIMITED ZAMBIA
2024.01 - 2024.12
Diploma of Higher Education - Environmental Health
LEVY MWANAWASA MEDICAL UNIVERSITY
2021.01 - 2023.12