Summary
Overview
Work history
Education
Skills
Languages
Certification
REFERENCES
Timeline
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BERNARD OSEMBE

Lusaka,Zambia

Summary

Detail-oriented professional with extensive billing experience and a proven ability to manage electronic switchboard operations efficiently. Demonstrates exceptional keyboard typing speed and multitasking ability, ensuring seamless telephone operation and customer service. Skilled in invoice processing with a strong emphasis on discretion, confidentiality, and attention to detail. Committed to leveraging these competencies to enhance organisational efficiency and customer satisfaction.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Receptionist

Victoria Hospital
Lusaka, Zambia
03.2025 - Current


  • Operate as both the cashier and receptionist during night.
  • Processing payments (cash, credit, debit) efficiently. Operating POS systems, computers, and electronic payment processors.
  • Balancing cash drawers and reconciling transactions at the end of shifts. Maintaining logs of transactions and discrepancies.
  • Handling refunds, discounts, or adjustments when necessary.
  • Assisting patients and visitors with inquiries in a fast-paced environment
  • Handling difficult or frustrated individuals with professionalism.
  • Providing clear instructions (directing patients, explaining billing)
  • Managing phone calls, in-person inquiries, and payment processing simultaneously. Verifying patient information and insurance details.


Marketing assistant

SIMS TECH LIMITED ZAMBIA
Lusaka
01.2024 - 12.2024
  • Collaborated on budget planning processes whilst maintaining cost efficiency measures.
  • Assisted in organising trade shows to increase company visibility.
  • Analysed sales data, contributing towards improved product positioning strategies.
  • Administered online advertising initiatives, increasing web traffic considerably.

Education

Diploma of Higher Education - Environmental Health

LEVY MWANAWASA MEDICAL UNIVERSITY
Lusaka, ZAMBIA
01.2021 - 12.2023

Skills

  • Billing experience
  • Electronic switchboard operation
  • Keyboard typing speed
  • Discretion and confidentiality
  • Telephone operation
  • Multitasking ability
  • Customer Service
  • Invoice processing
  • Attention to Detail

Languages

English, Bemba, Nyanja
Fluent

Certification

HPCZ

REFERENCES

Head Of Reception- VICTORIA HOSPITAL

Ms. Doris Masosa- 0977684276


Director- SIMS TECH LIMITED

Mr. Henshel Simutowe- 0973071800


Program Coordinator-LMMU

Mr. Mulambwa- 0777495859

Timeline

Receptionist

Victoria Hospital
03.2025 - Current

Marketing assistant

SIMS TECH LIMITED ZAMBIA
01.2024 - 12.2024

Diploma of Higher Education - Environmental Health

LEVY MWANAWASA MEDICAL UNIVERSITY
01.2021 - 12.2023

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BERNARD OSEMBE