Bertha Kunda

• Check and ensure that all customer entries and transactions are signed before processing and ensure laid down procedure

observed.

• Work on all customer instructions immediately and finish all the day’s work within the normal working hours.
• Conduct Snap checks as assigned.
• Hold keys for the Strong Room.
• Act as principle point of contact between retail and operations through escalating all Back Office inquiries to the relevant Departments.
• Receive, open and sort internal mail not marked confidential and deliver to the relevant areas for follow up action.
• Where applicable carry out the sampling of cashiers’ vouchers and account opening mandates before they are sent to Record Management Department for archiving

• Assisting customers with any inquiries while ensuring the highest standards of customer service.
• Helping customers by resolve their queries on accounts, loans and digital channels.
• Processing of transactions of cash and Cheques deposits and withdraws.
• Providing information about bank products or services Making suggestions and recommendations for account, loans and credit card
• Capturing of customer complaints on the system and resolving complaints on first point of contact.
• Feeding reports into the system for action by management and other enabler departments for (MIS).

• Dispense and receive physical cash, cheques draft to walk in customers.
• Process cash cheques presented by customers for deposits or payouts after identification
• Capture transactions on bank systems and ensure that they have properly been authorized
• Reconcile cash at beginning and end of day.
• Balance, control and manage own cash float by checking amount at teller and repatriating to vault
• Explain and guide customers on the bank products, recording and resolving customer complaints at first point of contact and escalating to other offices for complaints needing further investigation.
• Handling of all foreign exchange transactions both sales and purchases.

• Account Mandate processing of new accounts
• Documenting already existing accounts
• Archiving of processed mandates and doing call over of accounts