BERTHA LIVINGI
Lusaka
Summary
Dynamic Program Coordinator with a proven track record at MOH(UTH-HAP), excelling in project management and stakeholder engagement. Adept at developing training materials and enhancing team collaboration, I drive program success through effective communication and strategic planning, ensuring alignment with organizational goals while fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Program Coordinator
MOH(UTH-HAP)
Lusaka, Zambia
12.2024 - Current
- Coordinated program activities to ensure alignment with organizational goals and objectives.
- Developed training materials to enhance staff understanding of program policies and procedures.
- Facilitated communication between stakeholders to promote effective collaboration and engagement.
- Organized data collection efforts to support reporting requirements for health programs.
- Developed and implemented program activities according to established goals and objectives.
- Delegated tasks to staff and volunteers during organized events.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Prepared periodic reports, financial statements and records on program activities for management.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Organized special events related to the promotion or awareness of the program's mission or purpose.
- Led team meetings to communicate updates, gather feedback, and align on goals.
Administrative Assistant
NYAMULA LOGISTICS SOLUTIONS LTD
Lusaka, Zambia
09.2018 - 12.2022
- Assisting the directors in coordinating all business activities
- Assisting the Chief Financial Officer in keeping records of all company financial activities
- Managed inventory records and ordered supplies to maintain operational efficiency.
- Streamlined document management processes to improve accessibility and organization.
- Maintained filing systems and ensured compliance with company policies and procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Assistant Social Welfare Officer
DISTRICT SOCIAL WELFARE OFFICE
Lusaka , Zambia
01.2016 - 08.2017
- Writing reports for juvenile cases in court
- Repatriations of elders to safe homes
- Registration of social cash transfer candidates in the community
- Prepared written reports summarizing assessments and recommendations regarding client cases.
- Conducted home visits to assess family dynamics and provide support services.
- Monitored progress of clients' cases by maintaining detailed records of all interactions with them.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Evaluated and addressed individual client needs and concerns.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Engaged with clients, community organizations, and other stakeholders to address social welfare issues.
- Assessed the needs of clients and their families in order to develop individualized plans for service delivery.
- Investigated reports of child abuse or neglect according to state laws and regulations.
- Provided crisis intervention services during times of emergency or distress.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Education
Certificate - Health Care Assistant
Handsworth Institute
Lusaka, Zambia 06.2024 - 08.2024
Diploma - Social Work
YOUNG WOMEN CHRISTIAN ASSOCIATION
Lusaka, Zambia 01.2014 - 01/2016
Grade twelve certificate - GCSE
KAMULANGA SECONDARY SCHOOL
Lusaka, Zambia 05.2009 - 01/2010
Skills
- Business management
- Bookkeeping
- Financial Reporting
- Social research
- Office administration
- Team leadership
- Conflict resolution
- Time management
- Active listening
- Project coordination
- Staff evaluation
- Report preparation
- Project management
- Onsite tours
- Staff development
- Volunteer management
- Human resources
- Program scheduling
- Program requirements
- Data verification
- Financial administration
- Stakeholder engagement
- Program management
- Data analysis
Languages
- Nyanja, Native
- Luvale, Native
- English, Professional
References
- Mr. Fred Nsenje, Social Work Coordinator
- Mr. Mutinta Lukumba, Director, Nyamula Logistics, 0770542124, 0963392162, dyluta@yahoo.com
- Mr john Mundenge,Pastor,shalom embassy chawama branch,260971741763.
Hobbies and Interests
- Singing
- Writing
Personal Information
- Date of Birth: 03/31/92
- Nationality: Zambia
NRC
152673/10/1
Languages
English
Upper Intermediate
B2
Nyanja
Elementary
A2
Mbunda
Elementary
A2
Hobbies
- Writing
- Singing
Timeline
Program Coordinator
MOH(UTH-HAP)
12.2024 - Current
Certificate - Health Care Assistant
Handsworth Institute
06.2024 - 08.2024
Administrative Assistant
NYAMULA LOGISTICS SOLUTIONS LTD
09.2018 - 12.2022
Assistant Social Welfare Officer
DISTRICT SOCIAL WELFARE OFFICE
01.2016 - 08.2017
Diploma - Social Work
YOUNG WOMEN CHRISTIAN ASSOCIATION
01.2014 - 01/2016
Grade twelve certificate - GCSE
KAMULANGA SECONDARY SCHOOL
05.2009 - 01/2010
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