Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Besnart Sakala

Lusaka

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work History

Sales Associate

The Foschini Group
Lusaka
10.2015 - Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Cashier

ShopRite Manda Hill
Lusaka
12.2011 - 11.2013
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

ECZ voters Verification

Electrical Commission Zambia
Lusaka
03.2026 - 03.2026
  • Verifying details on both NRC and the Voters card are correct e.g Names, voters card and NRC number are correct.

. To record how many verified voters where done

.To send daily reports

Assistant community officer

Lusaka City Council
Lusaka
04.2025 - Current
  • Recruiting and enrollment of early childhood .
  • Planing and budget for the center and handling maintenance and administration work
  • Parenting and Coaching on how to care and live with children.

Education

Bachelor of Science - Public Health

Super Shine University
Lusaka, Zambia
01.2022 - 12.2026

Biochemistry

Gideon University
Lusaka
10-2019

Grade 12/GCE Certificate

Chinika High School
Lusaka
11-2011

Skills

  • Cash handling accuracy
  • Store brand promotion
  • Strategic planning
  • Sales expertise
  • Outgoing personality
  • POS system operation
  • Team player mentality
  • Merchandising knowledge
  • Customer- and service-oriented

Languages

Njanja
First Language
English
Upper Intermediate
B2

Reference

  • Stanley Phiri +260 97 2772585
  • Cecila Malunga +260 97 7849410

Timeline

ECZ voters Verification

Electrical Commission Zambia
03.2026 - 03.2026

Assistant community officer

Lusaka City Council
04.2025 - Current

Bachelor of Science - Public Health

Super Shine University
01.2022 - 12.2026

Sales Associate

The Foschini Group
10.2015 - Current

Cashier

ShopRite Manda Hill
12.2011 - 11.2013

Biochemistry

Gideon University

Grade 12/GCE Certificate

Chinika High School
Besnart Sakala