BIBUSA KAUNDA
LUSAKA
Summary
Adept in Java programming and fostering teamwork, I excelled at Levy Mwanawasa Medical University by significantly enhancing ICT system efficiency. My expertise spans from troubleshooting computer systems to employing user-help applications, underpinned by a fast-learning attitude and a commitment to technological advancements.
Overview
3
3
years of professional experience
Work History
Hardware, Software and Application Support Officer
Levy Mwanawasa Medical University
02.2023 - Current
- Oversee the lifecycle of ICT systems, including the installation, maintenance, and decommissioning of hardware, software, networks, and data centers.
- Provide technical support to users, troubleshooting issues, and installing software as needed.
- Ensure ICT systems comply with organizational policies, standards, and regulatory requirements.
- Manage and maintain an accurate inventory of the organization's ICT equipment, ensuring timely maintenance and replacement when necessary.
- Monitor servers, data, and backup systems to ensure data integrity, security, and availability.
- Administer software licenses, and prepare purchase orders for ICT resources.
- Maintain accurate and up-to-date operational documentation for all ICT systems and processes.
- Manage incidents and problems by responding to technical issues promptly, and implementing resolutions effectively.
FSI Outsourcing Zambia
09.2022 - 02.2023
- Daily real-time monitoring of service levels for all queues.
- Oversee agent performance for all account management teams.
- Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
- To review and process PTO, and schedule change requests.
- Provide assistance to the workforce management team as needed.
- Alert the team when changes or updates to skill queues need to be made.
- Ability to gather and analyze process and performance data.
Data Entry Clerk
Cavendish University Zambia
07.2022 - 08.2022
- Ensure that information or data is recorded, maintained, and only given access to authorized personnel.
IT Support Technician Intern
Copperbelt University
03.2022 - 06.2022
- Keeping computer systems running smoothly, and ensuring user satisfaction and customer care.
- Escalation of unresolved incidents to the technical administrator.
- Installation and configuration of computer hardware, operating systems, and applications.
- Monitoring and Maintenance of Computer Systems and Networks.
- Troubleshoot computer systems and network problems, diagnosing and solving hardware and software faults.
Education
Bachelor of Science - Computer Engineering
Copperbelt University
KITWE , ZAMBIA04-2022
Grade 10-12 -
Temweni Secondary School
01.2014
Grade 1-9 -
Chifubu A Primary School
01.2010
Skills
- Java programming
- Python
- Excel
- Power BI
- User-help applications (help desk), eg Spice Works
- Testing and evaluation of new technologies
- Installation and configuration of computer hardware
- Troubleshooting Computer Systems
- Availability
- Active Directory
- Highly motivated
- Fast learner
- Teamwork
- Trainable
References
- Dr. DB Ntalasha, Lecturer, Head of department computer science, Copperbelt University, +260 0974753039, dbntalasha@gmail.com
- Cassidy Chibuye, Team lead - EBU Northern Regional Manager, Liquid Intelligent Technologies Zambia, +260 761 231 129, cassidy.chibuye@liquid.tech
- Mr. Kenny Sichilima, Technical Support Officer, The Copperbelt University, Directorate of Information, communication and Technology, 0955560333, sichilimakenny@gmail.com
- Mr. Simon Mutale, Workforce Management Analyst, Fay Servicing Zambia, 0962289316, mutalescm@gmail.com
Communication Skills
- Excellent Public Speaker/Communicator
- Fluent In English, Bemba, Kaonde and Nyanja
Timeline
Hardware, Software and Application Support Officer
Levy Mwanawasa Medical University
02.2023 - Current
FSI Outsourcing Zambia
09.2022 - 02.2023
Data Entry Clerk
Cavendish University Zambia
07.2022 - 08.2022
IT Support Technician Intern
Copperbelt University
03.2022 - 06.2022
Bachelor of Science - Computer Engineering
Copperbelt University
Grade 10-12 -
Temweni Secondary School
Grade 1-9 -
Chifubu A Primary School
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