Bill Chaparadza
Lusaka
Summary
Seasoned IT and ATM Manager with a proven track record at ARM Safety Cash Limited, adept in enhancing operational efficiency and security compliance. Skilled in analytical problem-solving and vendor coordination, demonstrating a client-focused approach and the ability to multitask effectively. Achieved significant improvements in performance monitoring and hardware/software maintenance.
Overview
12
12
years of professional experience
Work History
ATM Manager
ARM Safety Cash Limited
Lusaka
10.2020 - Current
- Supervises ATM operations, ensuring optimal performance and uptime
- Develop cost models and performance reviews for ATM operations
- Lead recruitment, training, and performance assessments for ATM custodians
- Enhance ATM security and ensured regulatory compliance
- Collaborate with vendors and managed armored courier logistics
IT Manager
ARM Safety Cash Limited
Lusaka
10.2018 - Current
- Oversaw IT infrastructure, including hardware, network security, and systems
- Developed and implemented technology solutions to improve operational efficiency
- Managed local networks, including TCP/IP configurations and domain services
- Designed and maintained the company’s website and analyzed improvement opportunities
Technician
Sidal Engineering/Hexcell
Lusaka
11.2017 - 04.2018
- Operated ZESCO prepaid meter software for diagnostics and troubleshooting
- Communicated equipment failures to teams and project coordinators
- Assembled and maintained devices using technical tools
- Prepared operational reports and ensured compliance with health and safety regulations
Part-time IT Consultant
ASP Chartered Consultants
Lusaka
01.2013 - 08.2016
- Installed and repaired hardware, software, and peripherals per specifications
- Set up equipment for employees and ensured optimal performance
- Reviewed and maintained up-to-date information on company websites
- Assisted with tax filing for clients
Volunteer
Modzi Arts
Lusaka
10.2017
- Supervised event sites and provided hospitality services during the Afro Luso workshop
Volunteer
Barefeet Theatre
Lusaka
12.2016
- Managed cashiering and ticket duties while assisting with products and site maintenance
- Conducted equipment functionality checks and managed merchandise unloading
- Delivered services under strict deadlines and emergency conditions
Education
Bachelor of Science - Information Technology
ZCAS
Lusaka, Zambia01.2026
Cisco Certified Network Associate - CCNA 1
ZCAS
Lusaka, Zambia01.2022
Diploma - Information Technology
ZCAS
Lusaka, Zambia01.2014
IGCSE Certification -
Lusaka, Zambia01.2012
Junior Secondary School Leaving Certificate -
Kalulushi Trust School
Central Province, Zambia01.2006
Skills
- Computer proficiency
- Operating systems
- Analytical problem-solving
- Maintenance
- Compliance
- Vendor coordination
- Performance monitoring
- Object-oriented programming
- Web applications
- Hardware/software maintenance
- Client-focused
- Results-oriented
- Multi-tasking
- Extremely organized
Hobbies and Interests
- Anime
- Music
- Electronics
- Mindfulness
References
- Doreen Mainza, Human Resource Manager, Sidal Engineering, dorcyn@yahoo.com, +260770101224
- Chris Hall, Festival Production Manager, Barefeet Theatre, chris@barefeettheatre.org, +260968363119
- Chilufya Kaenga, Assistant Production Manager, Barefeet Theatre, +260971607466
- Mrs. Sandra Sampa, Managing Consultant, ASP Financial Consultants, +260977407336
- Novis Kanda, Human Resource Manager, Arm Safety Cash Limited, novis.kanda@armsafetycash.co.zm, +260977600503
Activities
- Time Magazine, Person of the Year, 2006
- Volunteer, Barefoot Organization, 2016
- Volunteer, Modzi Arts, 2017
- NCC Education student, 2014–Present
- Cisco Certified Network Associate, 06/01/22
Timeline
ATM Manager
ARM Safety Cash Limited
10.2020 - Current
IT Manager
ARM Safety Cash Limited
10.2018 - Current
Technician
Sidal Engineering/Hexcell
11.2017 - 04.2018
Volunteer
Modzi Arts
10.2017
Volunteer
Barefeet Theatre
12.2016
Part-time IT Consultant
ASP Chartered Consultants
01.2013 - 08.2016
Bachelor of Science - Information Technology
ZCAS
Cisco Certified Network Associate - CCNA 1
ZCAS
Diploma - Information Technology
ZCAS
IGCSE Certification -
Junior Secondary School Leaving Certificate -
Kalulushi Trust School
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