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Billy Mulenga
CHINGOLA
Work Preference
Summary
A competent Electrical Engineer experienced in developing, Testing, Maintaining, and supervising the Operations working of electrical equipment, including diagnostic systems, electrical machines and power distribution. I am experienced in electrical and Mechanical works for 5 years. I am Self-starter, result oriented, highly innovative, proactive team worker and leader. Handles increasing levels of responsibilities and challenges, manages and embraces new technological changes. Having a comprehensive understanding of electrical health and safety regulations, Billy is currently looking for a suitable electrical engineer position.
Overview
13
13
years of professional experience
Work History
Product Support Engineer
Epiroc Zambia Limited
CHINGOLA, CN
11.2025 - Current
- Compliance to IMS requirements to achieve zero LTI and zero pollution to the environment.
- Ensure preventive and corrective maintenance on Epiroc equipment to achieve >85% availability across assigned customer sites.
- Ensure troubleshooting, diagnostics, and commissioning machines, ensuring reliability of over 60hours after service.
- Respond promptly to breakdowns and technical requests, minimizing downtime and ensuring customer operations resume safely and efficiently.
- Provide technical support during commissioning, start-ups, and field demonstrations of new or upgraded equipment.
- Training of customers in the use and maintenance of our products i.e., practical guidance, theoretical review, safety.
- Ensure all maintenance work strictly follows OEM manuals, service bulleting, and customer agreements.
- Maintain zero tolerance to hydraulic contamination by applying best practices in component removal, repair, and reinstallation of hoses and fittings.
- Conduct Root Cause Analysis (RCA) on failed components and develop corrective action plans to prevent recurrence.
- Proactively carry out equipment audits and inspections to ensure machine and component condition aligns with Epiroc standards.
- Complete all job cards, work orders, and service reports accurately and on time to maintain traceable machine histories.
- Evaluate failure modes and recommend warranty decisions based on OEM conditions and contractual agreements.
- Provide on-site customer guidance on safe operation, daily checks, and maintenance of Epiroc products.
- Identify and report instances of incorrect equipment usage and recommend appropriate corrective training.
- Foster strong customer relationships through clear communication, professionalism, and reliability.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Managed customer relationships by delivering prompt responses to questions.
REX Technical Sales Support Engineer
Epiroc Zambia Limited
Lumwana Site, Nw
06.2024 - 11.2025
- Provide detailed reports of all component failures as part of troubleshooting processes.
- Technical resource for the field sales force.
- Responsible for actively driving and managing the evaluation stage of the sales process.
- Business negotiations.
- Ensure that the contract operate profitably and also ensure that the customer gets maximum benefit from use of Epiroc products.
- Products Application and Sup.
- Product Application Training.
- Train customers on correct Application of products.
- Onsite Technical Backup.
- Troubleshooting, maintenance and repair of RCS Systems on Surface and Blast hole equipment.
- Implementing digital improvement projects through Certiq and Mobiliaris.
- Keeping up to date with latest developments in Automation Technology and using these studies in improving productivity and promoting cost effectiveness.
- Keeping track of engineering changes and updating necessary documents.
- Plan for spares requirement pertaining to electrical circuits and mechanical components.
- Troubleshoot on GPS technology and IT related issues and maintenance.
- Identified and supported resale opportunities to achieve sales plans.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Managed technical integration, systems engineering program management, customer support and program management.
Network Operating Centre Engineer
Topstar communications Company LTD
Lusaka
06.2021 - 05.2024
- Monitor Zabbix and M2M and ensure that no alarm is showing on them.
- Check all sites around the country and ensure that they are in good working conditions.
- Check all the remote sites on duty technicians' attendance daily and record attendance record.
- Do the fault tracing of all incidents and work hand-in-hand with technician at the site to solve and record incidents.
- Help on duty technicians at the site to check the diesel level and record the station all the stations diesel record and monitor diesel consumption.
- Respond to messages from whatsapp, QQ, Fieshu & Wechat platforms within 5 minutes when on duty.
- Control access to transmitter equipment room, headend equipment cabinet and NOC.
- Get in touch with call center when deeded. Help them troubleshoot all call center related problems and explain to the agents the reasons for signal loss.
- Ensure all cabinet doors are closed and site cleanliness is maintained; tools are kept secure and accessible to relevant parties when needed.
- Arrange on duty technicians work and instruct them to finish their work.
- Ensure all incidents are reported on time, relevant parties notified and facilitate troubleshooting process.
- Record and store all relevant information for future references.
- Provide detailed incident reports of all accidents as part of troubleshooting processes.
Electrical technologist (internship)
Konkola Copper Mines Plc
Chingola
01.2020 - 03.2020
- Troubleshooting on control units for the winders.
- Power distribution for the winders and substations.
- Installed, maintained and repaired the protective devices for winders.
- Did Hoist examinations for the winders.
- Testing of the electronic cards for the winders.
- Maintenance on high Voltage switchgears (11 KV).
- Maintenance and repairing of compressors.
- Dewatering of the underground mine 1600, 2800 and 3100 through the pump chambers.
- Alignment of motors coupled to the pumps for pumping water and slurry from the underground to the concentrators.
- Installation of mercury vapor lamps.
Electrical Technician (internship)
Tahila Engineering Ltd
Kitwe
01.2018 - 04.2018
- Safety.
- Use tools and Instruments.
- Current rating for cables.
- Repairing and maintenance of 120Mva power transformer.
- Repair and maintenance of high voltage circuit breakers and isolators.
- 220 volts battery servicing.
- Maintenance of medium voltage apparatus in the substation.
- Installation of electro-mechanical devices in voltage substation.
- Reading electrical designs specifications and technical drawings.
- Organized routine servicing schedules.
- Supervised a team of electricians.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
Steel Erector/pipe Fitter
FQML, Sentinel Project, Kalumbila minerals LTD
Kalumbila
06.2014 - 11.2015
- Welding of steel and HDPE pipes.
- Installation of Pipes (steel and HDPE).
- Assemble, install and maintenance of equipment, apparatus, and fixtures using appropriate tools and methods.
- Building and assembling of steel tanks.
- Quality controlling and inspection of steel structures.
- Fabricating of structures (Handrails, staircases and beams).
- Planned pipe system layout, installation and repair according to specifications.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Eliminated risks by correctly identifying potential safety hazards.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Unloaded and stacked raw steel stock, adhering to load limits and safe storage practices.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
Steel Erector/pipe Fitter
Tahila Engineering Ltd
Kitwe, North western
01.2014 - 05.2014
- Safety and use of tools and instrument.
- Exposed to steel erection.
- Drawing reading.
- Welding of steel and HDPE pipes.
- Inspected completed steel structures for alignment and compliance.
- Followed blueprints and instructions from supervisors to erect columns, beams and girders.
- Aligned and welded steel units into place, assessing each component for accuracy.
Education
Bachelors of Engineering - Electrical and Electronics Engineering
University of Zambia
11-2025
Diploma in Electrical Engineering -
Northern Technical College
04-2019
Certificate in Electrical Installation and Wiring -
Northern Technical College
04-2014
Grade 12 Full Certificate -
Naboonga Trust Secondary School
11-2013
Grade 9 Certificate -
Faith Christian Academy
12-2010
Skills
- Field installations
- Computer hardware
- Computer software
- Mathworks
- MATLAB
- National Instruments LabVIEW
- Studio automation
- Adobe products
- Microsoft products
- Engineering technology
- Design techniques
- Physical principles of engineering
- Testing and validating electrical devices
- Complex problem solving
- Oral communication
- Written communication
- Autocad
- C Programming
- Organized
- Detail-oriented
- Time management
Hobbies and Interests
- Reading books
- Playing football
- Exploring new places
Languages
- Reading books
- Playing football
- Exploring new places
Timeline
Product Support Engineer
Epiroc Zambia Limited
11.2025 - Current
REX Technical Sales Support Engineer
Epiroc Zambia Limited
06.2024 - 11.2025
Network Operating Centre Engineer
Topstar communications Company LTD
06.2021 - 05.2024
Electrical technologist (internship)
Konkola Copper Mines Plc
01.2020 - 03.2020
Electrical Technician (internship)
Tahila Engineering Ltd
01.2018 - 04.2018
Steel Erector/pipe Fitter
FQML, Sentinel Project, Kalumbila minerals LTD
06.2014 - 11.2015
Steel Erector/pipe Fitter
Tahila Engineering Ltd
01.2014 - 05.2014
Grade 9 Certificate -
Faith Christian Academy
Grade 12 Full Certificate -
Naboonga Trust Secondary School
Certificate in Electrical Installation and Wiring -
Northern Technical College
Diploma in Electrical Engineering -
Northern Technical College
Bachelors of Engineering - Electrical and Electronics Engineering
University of Zambia