BLESSED CHENDA
KASAMA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced service center officer with over 4 years of experience in solar energy industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
SERVICE CENTER OFFICER
ENGIE ENERGY ACCESS
LUSAKA
04.2018 - Current
- Exceeded the Stock management target of zero stock loss for over a year
- Managed to Hit customer net promoter score of 80% in 6 months consecutively.
- Received and processed stock into inventory management system.
- Supervised work of contracted employees to keep on task for timely completion.
- Trained as a DSTV kit installer and authorised Zambia credential Holder
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Used monday weekly plan meeting to manage the team and set weekly goals as a team and also reflect on action plans or individual targets achieved.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led the team in delivery of monthly regionalwide targets set by the company
- worked on rotational basis in different districts of the country when work demands .
- Provide exceptional customer experience to our clientele
- management of the service center daily business,reports,safety and inventory management with a stock load of over 1500 kits in storage.
- Receive stock and shipment transfer returns physically and in the system,maintain company accounting request and payments within the service center.
- Fixing of all defective solar products/customer complaints brought by clients in a trusted and timely manner
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Food and Beverage Attendant
COSMIC LODGES
LUSAKA
01.2017 - 12.2017
- Limited portion sizes and used garnishes to control food costs.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Assisted with conducting pre-shift meetings to review specials, menu changes and house counts.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Provided attentive service and proactively assessed guest needs.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Monitored dining room inventory and replenished as necessary.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Offered product samples, answered questions and helped customers find items.
DOMESTIC HEALTH SPECIALIST
JUDICIARY
LUSAKA
02.2016 - 11.2016
- Oversaw daily operations to ensure high levels of productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared a variety of different meals, considering health conditions of the honorable judges.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained a high level menus that are heathy and also cost effective.
Front Desk Associate,Chef,Receivables,Trainee
INTERCONTINENTAL HOTELS GROUP
lusaka
03.2013 - 08.2015
- Shadowed senior team members to learn all related jobs.
- Attended training courses to build understanding of processes, techniques and industry.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Used internal software to process reservations, check-ins and check-outs.
- Developed recipes and menus by applying understanding of market demand and culinary trends,
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Placed orders to restock items before supplies ran out.
- Closely monitored cooking procedures to identify potential areas for improvement.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed documentation and reports for business records.
- Answered guest questions and referred to local points of interest.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintained cleanliness and organization of front desk area.
- Maintained well-organized mise en place to keep work consistent.
- Maintained transaction security by verifying payment cards against identification.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Asked customers questions to meet special requests.
- Prepared weekly employee work schedules for team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Learned new materials, processes and programs quickly.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Collaborated with staff members to create meals for large banquets.
- Performed basic daily bookkeeping tasks.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Education
Associate of Arts - BACHELOR oF BUSINESS ADMINISTRATION
DMI St EUGINE UNIVERSITY ZAMBIA
LUSAKA12.2023
U-learn(ENGIE ENERGY ACCESS ZAMBIA)
LUSAKA01.2021
High School Diploma -
SYLVA UNIVERSITY ZAMBIA
LUSAKA01.2014
Skills
- Call center customer service
- Protective Service Agency Management
- Customer service understanding
- Service vehicle maintenance
- Service-oriented self-starter
- Behavioral treatment services
- Small home solar system knowledge
- Technical satelite Dish instalation
- Service agreement information
- Hospitality and service industry background
- Health education services
- Typing,printing and designing
- Mobile money service knowledge and also mechanical engineering skills
- stock management skills
Vehical mechanics
I love facing challenges in that immediately after completing my high school standards I started helping out in the vehicle repair center were i was imagining why cars develop all these faults,then I loved finding why such problems occur and so what possible solutions can be applied.
Timeline
SERVICE CENTER OFFICER
ENGIE ENERGY ACCESS
04.2018 - Current
Food and Beverage Attendant
COSMIC LODGES
01.2017 - 12.2017
DOMESTIC HEALTH SPECIALIST
JUDICIARY
02.2016 - 11.2016
Front Desk Associate,Chef,Receivables,Trainee
INTERCONTINENTAL HOTELS GROUP
03.2013 - 08.2015
Associate of Arts - BACHELOR oF BUSINESS ADMINISTRATION
DMI St EUGINE UNIVERSITY ZAMBIA
U-learn(ENGIE ENERGY ACCESS ZAMBIA)
High School Diploma -
SYLVA UNIVERSITY ZAMBIA
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