Blessings Nduna
Mongu
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about delivering exceptional customer service and maximizing operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Mobile Champion
Mongu
01.2024 - Current
- Completes opening and closing procedures of each day.
- Increases store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improves customer satisfaction through staff training in customer service and product knowledge.
- Maximizes sales by creating innovative visual merchandising displays and store layouts.
- Developes a successful employee retention plan, reducing staff turnover rates significantly.
- Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducts regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addresses customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Manager, Customer Service
Ralphs
Lusaka
04.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Streamlined customer service processes for increased efficiency and improved response times.
- Maintained high-quality standards with regular employee training and performance evaluations.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Developed strong relationships with clients, leading to increased repeat business and loyalty.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
HR Intern
Ralphs
Lusaka
04.2020 - 09.2020
- Enhanced employee satisfaction by assisting with the implementation of new HR policies and procedures.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Ensured compliance with labor laws through meticulous record-keeping and documentation practices.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
Education
Bachelor Of Business Administration - Human Resource Management
Rusangu University
Monze,Zambia09.2022
Skills
- Budget Administration
- Talent Recruitment
- Payroll Management
- Employee Training
- Customer Service Management
- Store Merchandising
- Shift Scheduling
- POS Systems
- Cash Management
- Operational Efficiency
- Problem-Solving
- Documentation And Reporting
- Sales Coaching
- Staff Management
- Performance Reviews
Certification
Sales and marketing
Monitoring and evaluation
References
Natasha Lungu
Ralph's CEO
0971044548
Mr mpashi
Mobile champion -Head of operations
0979627929
Mr muhuma
Rusangu University-Dean of student ( business school)
0979611400
Timeline
Retail Store Manager
Mobile Champion
01.2024 - Current
Assistant Manager, Customer Service
Ralphs
04.2022 - 12.2023
HR Intern
Ralphs
04.2020 - 09.2020
Bachelor Of Business Administration - Human Resource Management
Rusangu University