Blessings Nduna
Lusaka
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Bookworld
Lusaka
10.2025 - Current
- Manages daily operations and ensures smooth store functionality.
- Trains and supervises team members in customer service techniques.
- Organizes inventory management to maintain optimal stock levels.
- Implements merchandising strategies to enhance product visibility.
- Coordinates promotional events to attract customers and boost sales.
- Monitors sales performance and identified areas for improvement.
- Fosters a welcoming environment to enhance customer experiences.
- Handles customer inquiries and resolved issues effectively.
- Conducts daily store operations, including opening and closing procedures and cash handling.
- Manages inventory tracking and physical inventory counts to minimize loss.
- Balances sales, reconcile cash and makes bank deposits to facilitate opening and closing duties.
- Resolves customer complaints in a timely manner.
- Updates and maintains store signage and displays.
- Prepares monthly reports on sales figures and expenses
- Ensures compliance with safety regulations and company policies.
Retail Manager
Mobile champion
Mongu
01.2024 - 08.2025
- Managed daily operations and ensured smooth store functionality.
- Trained and supervised team members in customer service techniques.
- Organized inventory management to maintain optimal stock levels.
- Coordinated promotional events to attract customers and boost sales.
- Handled customer inquiries and resolved issues effectively.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management, ensuring product availability and organization.
- Conducted regular staff meetings to communicate goals and updates effectively.
Assistant Sales and Marketing Manager
Ralph's store
Lusaka
01.2022 - 12.2023
- Assisted in managing daily store operations and team scheduling.
- Trained and mentored new employees on customer service standards.
- Coordinated inventory management and product restocking processes.
- Implemented training sessions to improve team performance and efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in developing marketing campaigns to promote store products.
- Managed social media accounts to increase online presence and customer interaction.
- Collaborated with team members to create promotional materials for in-store displays.
- Engaged with customers to gather feedback on products and services offered.
- Conducted market research to understand customer preferences and competitor strategies.
Education
Bachelor of Commerce - Marketing
Mulungushi University
Lusaka , Zambia 01.2026 - 05.2026
BBA - Human Resource Management
Rusangu University
Monze , Zambia 09.2017 - 10.2022
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer engagement
- Cash handling
- Team leadership
- Employee training
- Communication skills
- Problem solving
- Time management
- Staff supervision
- Customer service
- Store displays
- Loss prevention procedures
- POS systems
- Employee scheduling
Certification
- Sales & marketing
- Monitoring and evaluation
References
Natasha Lungu
Ralph's CEO
ndunanatasha@gmail.com
+260971044548
Stephen Phiri
Bookworld retail manager
phiristephen@gmail.com
+260976994467
Mr Muhuma
Rusangu University-School of business dean
+260979611400
Timeline
Bachelor of Commerce - Marketing
Mulungushi University
01.2026 - 05.2026
Assistant Manager
Bookworld
10.2025 - Current
Retail Manager
Mobile champion
01.2024 - 08.2025
Assistant Sales and Marketing Manager
Ralph's store
01.2022 - 12.2023
BBA - Human Resource Management
Rusangu University
09.2017 - 10.2022