BOYD ZULU
Kalumbila
Summary
Diligent support specialist with a comprehensive background in delivering exceptional service and enhancing operational efficiency. Strong problem-solving skills combined with effective communication abilities foster collaborative relationships and drive team success. Committed to continuous improvement and dedicated to exceeding client expectations in every interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Support Intern
Trident First Quantum Mineral Limited
01.2025 - Current
- Install, support, and maintain LAN networks.
- Work proficiently with Cisco networking and Ubiquiti Unifi AP.
- Diagnose and troubleshoot IPv4 network issues.
- Troubleshoot and resolve connectivity issues.
- Work with RJ-45 connectors, testing and terminating, and install patch panels.
- Maintain network documentation and communicate with stakeholders.
- Lead network installations, and upgrades.
- Provide on-call support for network infrastructure and remote assistance for network users.
Information Communication Technician
Big Tree Limited
06.2024 - 11.2024
- Installing and configuring CCTV cameras
- Troubleshooting PC and printer issues
- Performing maintenance tasks related to Information Technology
- Configuring and setting up networks
- Providing technical support and problem resolution
- Managing hardware and software installations
- Ensuring IT infrastructure security and reliability
- Conducting routine system maintenance and updates
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Audio-Video Systems Technician
University Seventh Adventist Church
05.2023 - 11.2024
- Set up audio and video systems for streaming purposes, ensuring high-quality output
- Worked with streaming software and video management software
- Understanding the operational features and technical capabilities of both the hardware components and software interfaces of the video switcher system
- Conducted network troubleshooting to resolve connectivity issues and optimize performance
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Software Quality Assurance
Center of Information and Communication Technology, University of Zambia
01.2024 - 05.2024
- Analyzing and validating project requirements
- Developing comprehensive test plans and designing test cases
- Executing various types of testing (functional, regression, performance, and security)
- Tracking and documenting defects, collaborating with developers for resolution
- Managing the release process of software version and collaborating with other stakeholders
- Ensured compliance with industry standards by adhering to strict guidelines regarding software quality assurance protocols throughout the testing process.
Taxi Driver
Victoria Mwewa
12.2018 - 02.2020
- Arrived on time to customer appointments
- Maximized services efficiency
- Applied local road knowledge to identify best routes and avoid traffic
- Managed vehicle maintenance and repairs to deliver stable service
Education
Bachelor of Science - Computer Science
The University of Zambia
Lusaka05.2024
High School Diploma -
David Kaunda National Technical Secondary School
Lusaka11.2017
Skills
- Skilled in using Microsoft Office tools
- Clear interpersonal skills
- Audio-visual technology management
- Skilled in resolving advanced technical issues
- Network connectivity troubleshooting
- Collaborative teamwork
Certification
- Google AI Essential
- Google IT Support
- Certificate of Completion CompTIA Security+ SY0-701 Full Course, Labs, and Study Plan (UDEMY)
Languages
Bemba, Chewa: Native language
English: Proficient
Spanish: Basics
Timeline
Network Support Intern
Trident First Quantum Mineral Limited
01.2025 - Current
Information Communication Technician
Big Tree Limited
06.2024 - 11.2024
Software Quality Assurance
Center of Information and Communication Technology, University of Zambia
01.2024 - 05.2024
Audio-Video Systems Technician
University Seventh Adventist Church
05.2023 - 11.2024
Taxi Driver
Victoria Mwewa
12.2018 - 02.2020
Bachelor of Science - Computer Science
The University of Zambia
High School Diploma -
David Kaunda National Technical Secondary School
Personal Objective
Eager to learn and challenge myself in a new environment. I am seeking an opportunity to contribute my knowledge in the IT field and learn from an experienced team of experts. I am enthusiastic about bringing my unique talents and problem-solving abilities to a dynamic and innovative team.
Hobbies
- Reading good books
- Football && Althletic
- Cycling
- Cooking && Baking
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