BRAFFY MUJIBELO
Kitwe
Summary
Dynamic professional with a proven track record at Yalelo Zambia Ltd, excelling in customer service and inventory control. Leveraged communication skills and Microsoft Office proficiency to enhance operational efficiency and customer satisfaction. Demonstrated ability to lead teams and manage resources effectively, achieving significant improvements in inventory accuracy and customer engagement.
Overview
11
11
years of professional experience
Work History
Retail Store Supervisor
Yalelo Zambia Ltd
Kitwe
09.2024 - Current
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
- Trained and mentored staff, fostering a collaborative work environment.
- Worked under pressure and met targets/deadlines while maintaining a positive attitude.
Merchandiser
Yalelo Limited
Kitwe, Zambia
08.2020 - 10.2024
- Experienced retail Sales professional with experience in dynamic, high-performance environments.
- Met deadlines while maintaining high-quality deliverables
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked under pressure and met targets/deadlines while maintaining a positive attitude and interacting well with respondents.
Service Station Attendant
Petroda Zambia Limited
Kitwe, Zambia
06.2014 - 06.2020
- Prepared daily reports on fuel, oil and accessory items.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained a clean and orderly work station.
Education
Diploma - Project Management
International Business Management Institute
Berlin, Germany. 05.2021
Certificate - Business Sales And Marketing
The University of Zambia
Lusaka, Zambia. 07.2020
Customer Relationship Management
AQskill
Lagos, Nigeria 07.2023
Certificate - Communication Skills
Watson Training And Development Centre
Mombasa, Kitwe. 06.2020
G12 Certificate -
Mukuba Secondary School
Kitwe, Zambia 12.2013
Skills
- Customer Service
- Microsoft Office
- Communication skills
- Teambuilding
- Good listening skills
- Inventory Control and Management
- Team Development
- Documentation and Record Keeping
Reference
Available On Demand
Timeline
Retail Store Supervisor
Yalelo Zambia Ltd
09.2024 - Current
Merchandiser
Yalelo Limited
08.2020 - 10.2024
Service Station Attendant
Petroda Zambia Limited
06.2014 - 06.2020
Diploma - Project Management
International Business Management Institute
Certificate - Business Sales And Marketing
The University of Zambia
Customer Relationship Management
AQskill
Certificate - Communication Skills
Watson Training And Development Centre
G12 Certificate -
Mukuba Secondary School