Brenda Banda Mulenga
Lusaka,Zambia
Summary
Dynamic and result-driven HR and Administration professional with over a decade of experience across corporate and NGO sectors. Skilled in human resource strategy, administration, fleet and logistics coordination, staff motivation, compliance, and conflict resolution. A dedicated team player with a keen eye for detail and a passion for effective organizational management.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Human Resource Consultant / Board Member (Part-Time)
Legacy Manufacturers Limited
01.2021 - 04.2025
- Provide strategic HR consulting to leadership and guide board-level decisions
- Support with policy development, compliance, and performance systems
HR & Administration Manager
Hom-Trends Innovation Limited
01.2017 - 09.2020
- Oversaw recruitment, onboarding, and staff records management
- Led performance reviews and development of KPIs
- Developed and implemented HR policies aligned with Zambian labour laws
- Managed logistics, events, travel, and fleet coordination
- Conducted disciplinary hearings and employee counseling
- Produced monthly and annual administrative reports
Administrative Sales Officer
Jabulani Children’s Village (NGO)
01.2007 - 01.2011
- Managed front-desk and customer relations at the sawmill
- Maintained sales records, invoicing, and petty cash via Pastel
- Organized marketing, order dispatch, and timber stocktaking
- Processed payroll for casual workers and handled statutory renewals
Customer Care Intern
Zamtel Headquarters
Ndola
01.2004 - 01.2005
- Handled customer queries, service applications, and complaints
- Conducted market research and processed corporate service requests
- Supported administrative and secretarial tasks
Education
BSc. - Public Administration
University of Lusaka
01.2013 - 01.2017
Diploma in Marketing - undefined
ICT College (Zamtel Training College)
Certificate in Pastel Evolution Accounting (Module 5) - undefined
Pastel Offices
Grade 12 School Certificate - undefined
Lubuto Secondary School
01.1997 - 01.2001
Skills
- Human Resources Management
- Performance Appraisal & KPI Development
- Recruitment & Onboarding
- Labour Law Compliance
- Strategic HR Planning
- Administration & Logistics
- Staff Welfare & Disciplinary Procedures
- Report Writing & Budgeting
- Microsoft Office
- Pastel Accounting
- Outlook
- Strong Communication
- Interpersonal Skills
Custom
- Mathews Malama, Chief Accountant, Hom-Trends Innovation Ltd, 0973811719, methewsmalama@gmail.com
- Dr. Joan Mute, Dean, School of Education, University of Lusaka, 0966433373, joanmute@gmail.com
- Mr. Kumbakilani Phiri, CEO, Legacy Manufacturers Ltd, 0977829749, kumbukilani@gmail.com
Certification
Paid up Full Member(MZIHRM): 24082612
Timeline
Human Resource Consultant / Board Member (Part-Time)
Legacy Manufacturers Limited
01.2021 - 04.2025
HR & Administration Manager
Hom-Trends Innovation Limited
01.2017 - 09.2020
BSc. - Public Administration
University of Lusaka
01.2013 - 01.2017
Administrative Sales Officer
Jabulani Children’s Village (NGO)
01.2007 - 01.2011
Customer Care Intern
Zamtel Headquarters
01.2004 - 01.2005
Grade 12 School Certificate - undefined
Lubuto Secondary School
01.1997 - 01.2001
Diploma in Marketing - undefined
ICT College (Zamtel Training College)
Certificate in Pastel Evolution Accounting (Module 5) - undefined
Pastel Offices
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