Brian Chibale
Lusaka
Summary
IT leader with 15+ years of experience in strategic technology management and team leadership. Proven success in optimizing IT operations and aligning technology with business goals. Expertise in change management, vendor relationships, and developing scalable IT solutions. Committed to continuous learning and driving innovation in technology environments
Overview
18
18
years of professional experience
Work History
Regional IT Manager - Africa
Seaboard Overseas & Trading Group
Multiple Cities, Multiple African Countries
10.2023 - Current
- Led IT teams across multiple locations to enhance service delivery effectiveness.
- Developed and executed regional strategies to ensure successful IT service implementation.
- Evaluated and recommended infrastructure improvements to boost efficiency and reduce costs.
- Established relationships with key stakeholders to maintain high customer satisfaction levels.
- Implemented policies to ensure IT operations met regulatory and security standards.
- Monitored service levels and performance metrics to identify improvement opportunities.
- Managed project priorities and resources, ensuring timely project completion.
- Analyzed IT trends and emerging technologies to maintain industry relevance.
Head - IT
Right to Care Zambia
Lusaka, Zambia
03.2020 - 10.2023
- Crafted and implemented a comprehensive ICT Policy Framework, encompassing a robust Information Security Policy, along with strategic Security, Equipment, General IT, and Governance Policies. This framework ensured adherence to industry best practices and safeguarded critical organizational assets.
- Championed a proactive approach to IT security controls, meticulously monitoring and optimizing systems to maintain an impeccable IT audit record. By swiftly addressing IT audit findings, successfully ensured a secure and compliant environment.
- Forged strategic partnerships with IT vendors, facilitating the establishment of mutually beneficial agreements for all IT services. Leveraging negotiation skills, ensured optimal service levels, cost-effectiveness, and ongoing vendor performance assessment.
- Orchestrated the formation of a highly skilled and motivated IT team, comprising 13 professionals in diverse roles. Expertly aligned talents, fostered collaboration, and empowered individuals, resulting in a high-performance IT department driving organizational success.
- Designed and executed a robust ICT Business Continuity and Disaster Recovery Strategy, meticulously aligned with business imperatives. Developed comprehensive plans to mitigate risks, ensuring seamless operations during disruptions and instilling confidence in stakeholders.
- Pioneered the establishment of a responsive IT helpdesk, revolutionizing incident, and problem management. This initiative significantly enhanced operational efficiency, elevated user satisfaction, fostered data-driven decision-making, and yielded substantial cost optimization.
- Spearheaded the strategic alignment of the IT strategy with the broader organizational vision and goals. Seamlessly integrated technology initiatives, ensuring IT played a pivotal role in enabling and accelerating organizational growth and competitive advantage.
- Engineered the automation of critical manual processes, streamlining data collection and optimizing business flows within departments. This transformative endeavor resulted in heightened operational efficiency, reduced human error, and enhanced data-driven decision-making capabilities.
- Led the reengineering of the IT network infrastructure, facilitating heightened efficiency and scalability to meet the evolving demands of the business. The resulting robust connectivity and seamless communication capabilities effectively supported organizational objectives, fostering innovation and productivity.
IT Manager
Medical Stores Limited
Lusaka
11.2011 - 02.2020
- Strategically led and supervised all IT support and maintenance activities at MSL, ensuring the smooth operation of technology infrastructure crucial to business operations.
- Assembled and guided a dynamic IT team of 8 skilled professionals, strategically aligning their roles and responsibilities to effectively support the organization's diverse operations.
- Championed the seamless transition of the ERP system to a robust and advanced platform, optimizing operational efficiency and unlocking new capabilities to drive business growth.
- Developed and implemented comprehensive IT policies, disaster recovery plans, and cyber security policies. These strategic frameworks ensured compliance, minimized risks, and safeguarded critical data and systems from potential threats.
- Exemplary financial management skills led to successful preparation, management, and control of ICT operational and capital budgets. Through strategic allocation of resources, identified opportunities for cost optimization and maximized return on investment.
- Formulated long-term, medium-term, and short-term ICT strategic plans, meticulously aligning technology initiatives with the organization's overarching goals and vision. These plans fostered innovation, efficiency, and competitiveness.
- Provided strategic leadership and expertise in business continuity and ICT disaster recovery planning initiatives. Proactively assessed risks, developed robust strategies, and guided implementation, ensuring organizational resilience in the face of incidents.
- Defined, implemented, and managed all ICT Service Level Agreements (SLAs), ensuring the delivery of high-quality services and effective vendor management. These agreements optimized service levels, promoted accountability, and upheld stakeholder satisfaction.
- Successfully introduced the electronic logistics management system (eLMIS) at MSL and health facilities, revolutionizing the ordering process for drugs and medical equipment. This strategic implementation enhanced efficiency, reduced errors, and improved supply chain management.
- Effectively managed the EZICS Project, a Digital Information System facilitating the seamless transfer of stock card data from health facilities to MSL through mobile technologies and internet transmission. This strategic initiative optimized data management, enabling real-time decision-making and improving overall operational efficiency.
- Maintained a clean audit record through meticulous attention to detail, adherence to compliance standards, and proactive monitoring of IT controls. Strategic measures ensured organizational transparency, minimized risks, and instilled stakeholder confidence.
IT Officer
Elizabeth Glazer Pediatric AIDS Foundation
Lusaka
02.2009 - 10.2011
- Strategically oversaw the resolution of software and hardware issues, ensuring prompt and efficient resolution to minimize disruptions and optimize operational productivity.
- Drove the successful deployment and support of SmartCare, an electronic health records system, across a vast network of over 650 facilities nationwide. This strategic initiative streamlined data management, enhanced patient care, and facilitated seamless information exchange between healthcare providers.
- Played a pivotal role in training Ministry of Health staff on the utilization of Microsoft Office package and SmartCare. By equipping personnel with essential digital skills, this strategic effort fostered increased efficiency, standardized processes, and empowered staff to leverage technology for improved outcomes.
- Developed comprehensive IT policies, laying the foundation for standardized and secure IT operations. These strategic policies provided clear guidelines, minimized risks, and ensured regulatory compliance, safeguarding sensitive health data, and promoting a culture of responsible technology use.
- Served as an integral member of the testing team during the development of the electronic health record system, SmartCare. This strategic involvement allowed for thorough testing, quality assurance, and refinement of the system, resulting in a robust and user-friendly solution.
- Provided strategic technical direction and support to the focal SmartCare support staff, including District Health Information Officers and Data Management Specialists. This guidance ensured consistent, high-quality support services, effectively addressing technical challenges, and maximizing system utilization.
IT Helpdesk Support Officer
Family Health International
Lusaka
08.2007 - 01.2009
- Strategically spearheaded the setup of comprehensive IT infrastructure at the Kasama office, ensuring a robust foundation for seamless operations and facilitating the organization's growth in the region.
- Implemented and managed an efficient helpdesk system, proactively resolving IT calls in a timely manner. This strategic approach minimized downtime, increased productivity, and enhanced user satisfaction across the organization.
- Provided strategic user training to all FHI users, equipping them with the necessary skills to leverage technology effectively and optimize their workflow. This initiative fostered a tech-enabled workforce, driving efficiency and ensuring the organization maximized the value of its IT investments.
- Successfully performed software installations and updates on desktop and laptop computers, strategically ensuring that all systems were up-to-date, secure, and optimized for peak performance. This proactive approach minimized vulnerabilities and enhanced overall system stability.
- Developed and delivered comprehensive capacity-building programs for Data Entry Clerks and IT Technicians. By imparting strategic knowledge and skills, these initiatives empowered personnel to efficiently manage data entry processes and maintain IT infrastructure, enhancing operational efficiency and reducing dependency on external support.
- Collaborated closely with Ministry of Health (MoH) IT staff, playing a pivotal role in the setup of a global Wide Area Network (WAN). This strategic partnership facilitated seamless communication, data sharing, and collaboration, supporting the organization's mission, and strengthening its global reach.
Education
MBA - Strategic Management -
University of Zambia
Lusaka06.2023
Cisco Certified Network Associate (CCNA) -
Torque IT
Johannesburg, South Africa10.2013
Microsoft Certified Information Technology Professional (MCITP) - Server -
Koening Solutions
New Dehli, India11.2010
Bachelor of Science Degree - Computer Science
Tver State Technical University
Tver07.2007
Skills
- Communication skills
- Team leadership
- IT technical expertise
- Strategic planning
- IT security and governance
- Automation solutions
- Project management
- Vendor relations
- Service level agreements
- Change management
- Budget oversight
Extracurricular Activities
President, ProjectFit Fitness Club, Lusaka, 08/01/17, 08/31/21
Hobbies and Interests
- Gardening
- Running
- Reading books
- Traveling
- Spending time with family
- Church activities
References
- Nakambo Chirwa, Right to Care Zambia, nakambo.chirwa@righttocare-zambia.org, +260962465420
- Chipopa Kazuma, Zambia Medicines and Medical Supplies Agency (ZAMMSA), chipopa@bissconsult.com, +260976668400
- Edward Kabwe, Zambezi River Authority, edwardkabwe@yahoo.co.uk, +260977801884
Languages
English
Affiliations
- President, ProjectFit Fitness Club
Languages
English
First Language
Russian
Advanced (C1)
C1
Timeline
Regional IT Manager - Africa
Seaboard Overseas & Trading Group
10.2023 - Current
Head - IT
Right to Care Zambia
03.2020 - 10.2023
IT Manager
Medical Stores Limited
11.2011 - 02.2020
IT Officer
Elizabeth Glazer Pediatric AIDS Foundation
02.2009 - 10.2011
IT Helpdesk Support Officer
Family Health International
08.2007 - 01.2009
MBA - Strategic Management -
University of Zambia
Cisco Certified Network Associate (CCNA) -
Torque IT
Microsoft Certified Information Technology Professional (MCITP) - Server -
Koening Solutions
Bachelor of Science Degree - Computer Science
Tver State Technical University
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