Brian Kasungu
Oryx Energies (Z) Ltd
Lusaka
1
Language
16
Years of experience
Retail and petroleum-sector sales professional with experience managing retail network development, sales performance, capital investment, and commercial planning at Oryx Energies. Skilled in turning business plans into practical volume and margin priorities, assessing network opportunities, and reviewing station performance to identify corrective actions. Brings experience relevant to fuel and non-fuel retail growth, customer and dealer relationships, contract management, forecasting, operational coordination, and HSEQ awareness.
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Work History
RETAIL SALES MANAGER
7 Years 10 Months- Set retail volume, margin, and capital-investment priorities in line with Group approvals, achieving 99% of annual volume target and 110% of margin target while keeping capital expenditure within 95% of budget.
- Expanded the retail network by assessing development locations against the master plan and delivering 21 new-to-industry (NTI) and 7 new-to-Oryx (NTO) sites over a period of 5 years, increasing network coverage across [Lusaka, Southern, Eastern, Northern, Luapula, and Copperbelt provinces].
- Reviewed post-investment performance across 28 station projects, identifying corrective actions and improving forecast accuracy by 70%.
- Analyzed competitor data to inform retail decisions and implement network changes, resulting in a 2% improvement in market share.
- Grew non-fuel retail by developing [the Oasis convenience-store brand and Hungry Lion, Vida e Caffè, and Simbisa partnership initiatives], increasing non-fuel revenue by 60% over 4 years.
- Coordinated retail marketing plans with internal business units and external partners, launching 3 countrywide campaigns, including the Drivers Challenge campaign, that boosted fuel sales by 30%.
- Developed B2C team through coaching and performance management, enhancing accountability and supporting 5 employees to achieve 50% improvement in target attainment.
- Strengthened HSSEQ and customer-service standards across 32 sites, improving audit compliance score from amber to green rating and reducing repeat non-compliance by 100%.
- Maintained statutory, operational, licensing, credit, and contract compliance across 32 retail sites, achieving 100% on time renewals and reducing audit findings by 100%.
AREA SALES MANAGER
4 Years- Delivered retail and commercial sales across Southern Region, achieving 98% of sales budget and 95% of gross margin target across 40 customers, driving sustained revenue performance.
- Improved product availability and delivery reliability by coordinating supply and transport for regional customers, achieving 90% on-time, in full delivery.
- Managed fuel and lubricants accounts worth ZMW 40 million. Maintaining agreed credit terms and reducing overdue receivables by improving collections to 14 days.
- Developed monthly regional sales plans and market recommendations using customer, competitor, and sales data, enabling 50% sales growth over 4 years.
- Adjusted regional pricing in response to product-cost and exchange-rate changes, protecting 95% of gross margin while maintaining 100% customer retention.
- Won new business through prospecting and customer negotiations, securing 20 new accounts and generating 2 million additional liters in monthly sales volume.
- Managed recruitment, training, scheduling, and performance management for station teams across 16 B2C sites, boosting sales per site by 30%.
- Prepared new retail sites for launch by coordinating operational readiness, safety requirements, and regulatory inspections, opening 12 sites on schedule with 100% first-pass inspection success.
- Maintained licensing, regulatory, credit, and contract compliance across the regional network, achieving 100% compliance and reducing overdue actions by 100%.
- Supported product promotions and marketing initiatives, increasing fuel sales by 15%.
MANAGEMENT TRAINEE
1 Year- Assisted the National Sales Manager with customer account management and collections, following up with over 20 accounts and helping recover ZMW 3 million in outstanding balances.
- Assisted National Sales Manager with customer account management and collections, following up on over 20 accounts and recovering ZMW 3 million in outstanding balances.
- Resolved customer queries by coordinating with relevant teams, handling at least 10 queries per week and achieving 100% resolution within the target time.
- Resolved customer queries by coordinating with relevant teams, handling 10 queries per week and achieving 100% resolution within target time.
- Monitored product-delivery procedures and applied HSSE training at station and customer site level including the Kenneth and Kaunda International Airport and Zambia Airforce airport operations for Jet A1 deliveries, completing 7 training modules and helping maintain 100% procedural compliance.
- Supported new-business development by preparing customer and market information for National Sales Manager, contributing to winning 15 accounts.
TEAM LEADER
2 Years- Supervised a customer-support team of 10 associates, meeting 100% of service-level targets and improving team performance by 40%.
- Resolved 920 customer complaints and queries weekly, achieving 80% first-contact resolution and enhancing customer satisfaction.
- Analyzed service data and produced management reports, identifying recurring issues that led to a 50% reduction in complaint-handling time.
- Maintained 100% data accuracy for over 5000 customer records per month in support systems, ensuring reliable information for team operations.
- Managed payroll inputs for 10 team members, submitting records by deadline with 100% accuracy and reducing payroll corrections by 100%.
Education
ACCA LEVEL 2 - Accounting and Auditing
Fundamentals of Accounting and Auditing
CAT - accounting + Managing people and systems
Technical diploma in accounting
IGCSE - O' Level
Cambridge high school diploma (first division)
Skills
Sales expertise
Computer skills: [MS Word/Excel and PowerPoint
DIMO maintenance reporting tool
Intelex HSSEQ reporting tool]
Professional training: [B2C accreditation
HSSEQ auditing
Finance training]
Retail operations
Professional training: [Retail Marketing Strategies
Operational Compliance Management
Finance for Non-Finance managers]
Computer skills: [MS Word/Excel and PowerPoint
DIMO maintenance reporting tool
Intelex HSSEQ reporting tool]
Languages: [ English
Bemba
Nyanja and Kaonde]
Languages
Languages: [ English, Bemba, Nyanja and Kaonde]
References
- Mr. Francis Mwangi (Managing Director)
- Equal Energy Zambia Limited
- Lusaka
- Cell number: +260 967 867 703
- Ms. Rachel Gatome (Regional Manager)
- Oryx Energies Kenya Limited
- Nairobi
- Cell number: +254 721 422 878
- Mr. Tumaini Mkilindi (Finance Manager)
- Oryx Energies Zambia Limited
- Cell number: +255 754 270 951/ +260 967 306 361
Additional Information
Professional training: [B2C accreditation training, HSSEQ internal auditor training, Finance for Non-Finance managers]
Timeline
RETAIL SALES MANAGER
Oryx Energies (Z) Ltd
01.2019 - CurrentRead More
AREA SALES MANAGER
Oryx Oil (Z) Ltd
01.2015 - 01.2019Read More
MANAGEMENT TRAINEE
Oryx Oil (Z) Ltd
01.2013 - 01.2014Read More
TEAM LEADER
Tech Mahindra Ltd, Airtel Zambia Customer Service
01.2011 - 01.2013Read More
THORNHILL BOARDING AND DAY SCHOOL
IGCSE from O' Level
Read More
ZAMBIA CENTRE FOR ACCOUNTANCY STUDIES
CAT from accounting + Managing people and systems
Read More
ZAMBIA CENTRE FOR ACCOUNTANCY STUDIES
ACCA LEVEL 2 from Accounting and Auditing
Read More