Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
BRIAN MULENGA

BRIAN MULENGA

Lusaka

Summary

OBJECTIVES I am an extremely organized and proactive personnel. I am highly devoted, flexible, innovative, and enthusiastic personnel with enough knowledge and skills in sales and marketing of different products, also a quick learner who absorbs new ideas. Personable and dedicated Customer Service Representative with extensive experience in the banking/ agriculture industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

12
12
years of professional experience

Work History

Direct Sales Agent, Customer Experience Officer

Atlas Mara Bank
Lusaka
06.2018 - Current
  • Providing market intelligence and all ethical information that may be need by the company
  • Providing daily market reports and other information relating to the products and competitors to the management
  • Lead generations and carry duties relating to sales
  • Promotion: conducting direct promotion and/ or marketing of banks products
  • Application: screening prospects’ eligibility, taking loan applications and arranging appointments with clients
  • Creating of MOU with different companies for accounts opening
  • Opening of accounts on remote and selling of other products such as prepaid cards, e-wallets, and insurance
  • Worked hand in hand with the relationship manager
  • Studying of market trends and increase market shares of the company.

  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Sold products and services in field which are accounts,loans,salary advances,term deposits etc for the bank.
  • Visited potential and current customers at personal and business locations to promote products.
  • Current position:, :
  • Responsibilities:
  • Answering incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell product, provide product and service information
  • Identify and escalate issues to supervisors
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources and follow up customer calls where necessary
  • Demonstrated product features to align with customer needs.
  • Addressed customer inquiries to verify proper management and resolution.
  • Submitted sales reports each week to supervisors.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Responded to customer concerns and implemented changes to accounts to resolve issue

Agro Credit officer/Agro SME officer

AB Bank Zambia Limited
06.2015 - 09.2017
  • Promotion: conducting direct promotion and/ or other marketing activities on a regular basis among farmers and rural communities
  • Application: screening prospects’ eligibility, taking loan applications and arranging appointments with clients
  • Assessment: conducting loan analysis by visiting the farm and household of the clients, visiting of business places/guarantors and preparing a complete loan assessment according to the bank’s credit procedures;
  • Proposal: presenting loan proposals to the credit committee;
  • Decision: informing the client about the decision of the credit committee;
  • Disbursement: arranging the disbursement in collaboration with the back office and client
  • Monitoring and recovery: full responsibility in managing the portfolio and to ensure the clients are paying on time and pre-monitoring of business/ farms
  • Clients/customer retention and building up the clients by meeting their needs via efficient communication
  • Solving of client’s quires: giving clear and useful information to clients regarding their quires.

Ministry of Agriculture and Livestock
01.2014 - 05.2014
  • Reconciling of bank statements (data entry)
  • Conducting field day meetings and organizing agriculture shows from the camps
  • Market and sales of farming inputs
  • Educating the farms on new technology and disseminating information to the farmers regarding diseases outbreak and other problems
  • Administration work at the district agriculture officer- file arrangement, typing and printing, attending to clients
  • Receiving payments for farming inputs from farmers
  • Marketing research and obtaining prices of products on market.

Education

CERTIFICATE - STRATEGIC PLANNING AND MANAGEMENT

HANDSWORTH INSTITUTE oF HEALTH SCIENCES & TECHNOLO
LUSAKA
09.2021

Certificate in Customer Relationship Management and Sales (FSFM -

Frankfurt School of finance & Management
01.2016

Diploma - Agribusiness Management

Cooperative College, Mulungushi University
01.2014

Diploma - Human Development

Mansa Institutes, Institute of Commercial Management
01.2009

-General Certificate (Ministry of Education -

The kamwala High School Board
01.2005

Bachelor of Science - AGRIBUSINESS MANAGEMENT

MULUNGUSH UNIVERSITY
KABWE

Skills

  • Sales
  • Banks products/Agricultural Knowledge
  • Call Documentation
  • Data Entry
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Service
  • Customer Retention Strategies
  • Creative Problem Solving
  • Report Writing
  • Customer Relationship Management
  • Inbound and Outbound Calling
  • Computer Skills
  • Relationship Building
  • Microsoft Office
  • Strong Analytical and Problem Solving Skills

References

REFERENCES: Mr. Longa Chikwamo Atlas Mara Bank-Branch Manager Email: lchikwamo@bancabc.co.zm Contact: +260966926128 Mr. Mayondi Mapesho Atlas Mara Bank-Relationship Manager (Public sector) Email: mmayondi@bancabc.co.zm Contact: +260976058460 Mr. Andrew Kalumbi Astro Mobile Tech-Regional Manager-Lusaka Email: Brandreign.za@outlook.com Contact: +260978580474 Mr. Jonathan Chola AB Bank Zambia Limited- Group Leader- Agro Credit department Email: jonathan.chola@abbank.co.zm Contact+260977874136

Languages

BEMBA
First Language
English
Upper Intermediate
B2
CHINYANJA
Beginner
A1

Timeline

Direct Sales Agent, Customer Experience Officer

Atlas Mara Bank
06.2018 - Current

Agro Credit officer/Agro SME officer

AB Bank Zambia Limited
06.2015 - 09.2017

Ministry of Agriculture and Livestock
01.2014 - 05.2014

CERTIFICATE - STRATEGIC PLANNING AND MANAGEMENT

HANDSWORTH INSTITUTE oF HEALTH SCIENCES & TECHNOLO

Certificate in Customer Relationship Management and Sales (FSFM -

Frankfurt School of finance & Management

Diploma - Agribusiness Management

Cooperative College, Mulungushi University

Diploma - Human Development

Mansa Institutes, Institute of Commercial Management

-General Certificate (Ministry of Education -

The kamwala High School Board

Bachelor of Science - AGRIBUSINESS MANAGEMENT

MULUNGUSH UNIVERSITY

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