Brian Sichone
Lusaka ,Zambia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Competitive individual with extensive background as Sales Supervisor in non-retail environments. Talented decision-maker with dynamic personnel management and coaching skills.
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Focused sales supervisor with expertise in staff advising and training. Outstanding analytical ability and workplace focus. Offering exemplary leadership skills and several years of experience in sales.
Overview
10
10
years of professional experience
Work History
Sales Supervisor
Keda Ceramics
Lusaka , Zambia
04.2024 - Current
- Oversaw hiring process for new personnel within the department.
- Planned and coordinated staff training sessions for new and existing employees.
- Identified potential opportunities for new business development activities.
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company.
- Maintained relationships with customers through regular follow-up calls and emails.
- Developed and implemented sales strategies to increase customer base.
- Implemented procedures that improved accuracy of customer orders.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Established clear expectations for quality control processes among staff members.
- Developed incentive programs for top performing sales representatives.
- Resolved customer complaints efficiently and professionally.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported team members by assisting in upselling products and services and closing sales with customers.
Sales Supervisor
Herocean Supply Chain Management
Lusaka , Zambia
04.2018 - 04.2024
- Analyzed customer feedback to improve overall customer experience.
- Developed strong customer service protocols for sales staff.
- Implemented strategies to increase brand awareness in the local market.
- Conducted market research and analysis to identify customer needs and preferences.
- Created marketing plans to promote company products or services.
- Conducted market research to identify potential customers and new markets.
- Assessed current business trends to develop plans for future growth.
- Trained new sales personnel in product knowledge and selling techniques.
- Motivated sales personnel through incentive programs, contests.
- Established and maintained effective relationships with clients.
- Monitored competitor activities in the marketplace.
- Provided technical expertise on product features, benefits, and pricing.
- Maintained accurate records of all transactions within the assigned territory.
- Developed strategies to increase sales productivity and profitability.
- Identified target markets for specific products or services.
- Resolved customer complaints promptly and efficiently.
- Supervised daily operations of a team of Sales Representatives.
- Analyzed sales performance data to determine areas of improvement for sales team members.
- Identified prospects to build new business partnerships and pipelines.
- Monitored sales team performance and provided effective training to help each reach targets.
- Led, coached and developed employees to achieve sales goals.
- Implemented and adjusted the sales strategy based on market trends and results.
- Collaborated with the customer service team to ensure client satisfaction and resolve any sales-related issues.
- Managed and oversaw the daily operations of the sales region.
- Prepared and delivered sales presentations tailored to client needs, highlighting product benefits.
Sales Manager
MK Production
Lusaka , Zambia
11.2016 - 10.2017
- Implemented process changes to streamline sales department workflow.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Created and presented monthly reports to management on sales performance.
- Maintained accurate records of all transactions between customers and company representatives.
- Identified and developed new markets for products or services.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Managed daily operations of sales department, including supervision of staff members.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Established relationships with key clients, while maintaining existing customer base.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Conducted market research and reported on competitors.
- Coached, developed and motivated team to achieve revenue goals.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Directed and coordinated products, services and sales activities.
Sales Executive
Professional Insurance Company Limited
Kasama , Zambia
08.2014 - 02.2015
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Initiated contact with prospects via email campaigns or cold calls to generate leads.
- Utilized CRM software to track leads and manage accounts throughout sales cycle.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Negotiated contracts with clients on behalf of the company.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Cultivated relationships with existing customers to encourage repeat business.
- Identified new potential markets and developed plans for targeting them.
- Contacted current and potential clients to promote products and services.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Identified and targeted new business opportunities through market research and analysis.
- Negotiated contracts and closed agreements to maximize profit.
- Sourced new sales opportunities through inbound lead follow-up.
- Maintained records related to sales for store management.
Education
BBA - Business Administration
Amity University
India Noida12-2024
High School Diploma -
Ituna Secondary School
Kasama 12-2009
Skills
- Shrinkage Control
- Report writing and budgeting
- Sales team oversight
- Workflow Management
- Channel Management
- Sales team assistance
- Sales Coaching
- Order Management
- Delegation skills
- Territory Management
- Sales strategy development
- Competitor Analysis
- Sales Analysis
- Sales Strategies
- Sales Presentations
- Tracking sales metrics
- Display Maintenance
- Client acquisition
- Reviewing employees
Languages
English
Upper Intermediate
B2
Bemba
Advanced
C1
Nyanja
Intermediate
B1
Tumbuka
Elementary
A2
Hobbies
I love listening to music.
Timeline
Sales Supervisor
Keda Ceramics
04.2024 - Current
Sales Supervisor
Herocean Supply Chain Management
04.2018 - 04.2024
Sales Manager
MK Production
11.2016 - 10.2017
Sales Executive
Professional Insurance Company Limited
08.2014 - 02.2015
BBA - Business Administration
Amity University
High School Diploma -
Ituna Secondary School
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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