Brian Mapo Mwakayanga
Ndola
Summary
Meticulous professional specializing in business management, regulatory compliance, and shipping documentation. Demonstrates expertise in optimizing operations and improving customer communication to ensure efficient logistical clearance while prioritizing quality control.
Overview
10
10
years of professional experience
Work History
Customs Clearing Agent
Upfront Customs Clearing
Ndola, Zambia
02.2022 - 07.2024
- Processed customs documentation for efficient clearance of shipments.
- Coordinated with shipping lines to ensure timely delivery of goods.
- Communicated with clients regarding customs regulations and requirements.
- Collaborated with government agencies to facilitate compliance inspections.
- Reviewed invoices and shipping paperwork for accuracy and completeness.
- Prepared, reviewed, and submitted documentation to ensure compliance with all applicable laws and regulations.
Kitchen and Bar Manager
KTS CAFE AND MINI BAR
Ndola, Zambia
02.2018 - 04.2018
- Managed daily operations of the bar and café staff.
- Developed drink menus and coordinated special events with the team.
- Ensured compliance with health and safety regulations in all areas.
- Trained and mentored new bartenders on cocktails and customer service.
- Monitored inventory levels and ordered supplies as needed.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Monitored patron alcohol consumption to encourage safety.
Lounge Product Sales and Controls Manager
The Warehouse Theatre
Windhoek, Namibia
12.2015 - 12.2017
- Managed daily operations of the theatre, ensuring smooth performance schedules.
- Developed and implemented operational policies to improve workflow efficiency.
- Collaborated with marketing teams to promote upcoming shows and events.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Monitored inventory levels for supplies, ensuring timely restocking as needed.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to ensure optimal stock availability across multiple locations.
- Collaborated with suppliers to streamline order processes and improve delivery schedules.
- Conducted regular audits to maintain accuracy and integrity of inventory records.
- Analyzed stock movements to identify trends and inform purchasing decisions.
- Liaised with other departments such as purchasing, accounts payable and receivable and production planning teams in relation to stock control matters.
- Responded quickly and effectively to any urgent requests from customers regarding out-of-stock items or backorders.
- Negotiated with suppliers to secure competitive prices while ensuring high quality standards were met.
- Run promotions for new products with Namibia Breweries.
Field Researcher
Business Intelligence Africa
Windhoek, Namibia
01.2015 - 11.2015
- Conducted customer satisfaction research and analysis to identify areas for improvement.
- Facilitated perception and preference surveys to gauge customer insights.
- Trained client staff on effective sales techniques to boost performance.
- Managed public perception through mystery shopping and employee climate surveys.
Education
BBA - Business Administration
Zambia University College of Technology (UNZA)
Ndola10-2025
Skills
- Project management
- Customer service
- Inventory management
- Data analysis
- Regulatory compliance
- Team collaboration
- Effective communication
- Sales techniques
- Shipping documentation mastery
- Client relations
- Transportation management
- Communication
- Computer-based inventory system
Languages
English
Native
Native
Bemba
Proficient (C2)
C2
Nyanja
Intermediate (B1)
B1
Swahili
Beginner (A1)
A1
References
References available upon request.
Timeline
Customs Clearing Agent
Upfront Customs Clearing
02.2022 - 07.2024
Kitchen and Bar Manager
KTS CAFE AND MINI BAR
02.2018 - 04.2018
Lounge Product Sales and Controls Manager
The Warehouse Theatre
12.2015 - 12.2017
Field Researcher
Business Intelligence Africa
01.2015 - 11.2015
BBA - Business Administration
Zambia University College of Technology (UNZA)