Brian Mwansa Chibwe

Responsible for overseeing the overall operations of the branch, driving business growth and ensuring excellent customer service. Managing a team of loan consultants, customer service representatives and other support staff.

• Develop and implement strategies to achieve branch business goals, portfolio growth, investment mobilisation and revenue targets
• Identified opportunities for process improvement initiatives within the branch.
• Developed strategies to increase customer satisfaction and loyalty.
• Designed sales and service strategies to improve revenue and retention.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Monitored financial performance of the branch on a monthly basis.
• Conducted regular performance reviews for all employees in the branch.
• Ensure exceptional customer service delivery and maintain high customer satisfaction ratings
• Ensure compliance with the organization's risk management policies and procedures
• Manage the branch's financial resources including budgeting, forecasting, and financial reporting
• Ensure adherence to regulatory requirements, internal policies and procedures
• Build relationships with local businesses and organizations to promote the organization's products and services
• Provide regular reports to senior management on business growth, strategy and challenges
• Lead, motivate, and train branch staff to achieve their performance targets.
• Managed and inspired team members to perform to full potential, driving branch profitability.

Manage the daily operations of the branch with a primary focus on driving revenue growth, implement business strategies and manage risks. Provide leadership and direction in overseeing the performance of all branch employees. Responsible for representing management at branch level. Custodian of the organization's assets at branch level.

Duties:

• Overseer of all branch operations.
• Assist management in annual planning and budgeting of the organization's resources at branch level
• Designed sales, marketing and service strategies to improve revenue and retention in line with the institution's prescribed zonal policy.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Chair the branch credit committee(BCC) and participate in reviewing, assessing and approval of all loan applicants in line with the institution's credit policies.
• Conduct extensive field visits to monitor all loans disbursed and collection on overdue payments using professional delinquency methods
• Evaluated performance of staff and ensure set objectives are achieved in line with the institution's appraisal plan
• Improved branch staff productivity through training, mentorship and coaching.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Reporting to the Country Programme Manager and was responsible for the daily management and supervision of the credit team and support staff. Plan, organize, lead, control, and implement the set goals according to the credit policies and strategic objectives of the organization.

Duties:

• Accountable for achieving annual sales targets as agreed with the Programme Manager.
• Manage staff ensuring maximum utilization, handling all staff related issues in order to maintain a favorable work environment
• Mitigated regulatory risks by ensuring a
• Educated customers on variety of loan products and available credit options to promote valuable decision-making.
• Develop and plan the marketing and sales of the institution's products and services in order to expand the branch's product reach and increase the client base
• Train staff on customer service to improve service delivery
• Agreed, monitor and review performance of the subordinates to ensure that they meet their performance objectives

Supervises and coordinates the activities of the credit team engaged in the marketing, sales, origination and monitoring of the loans. Ensure that customers are efficiently served in a professional and respectful manner. Uphold and ensure compliance to the institutions policies and procedures and maintain the portfolio at risk at acceptable standards. Responsible for performance appraisal of the credit team staff.

Duties:

• Effectively coordinated all functions of loan officers by fostering collaboration towards attainment of the set targets
• Was mandated to ensure collection of cash for safe custody to the branch's vault, facilitated daily balancing and ensured no shortages recorded
• Played prime support as the custodian of the keys to the vault and provided effective cash management
• Ensured that the branch's portfolio at risk is maintained at acceptable standard of
• Provided financial education to the clients and advised on the loan amounts to request
• Played key support in preparing reports for management's decision making
• Effectively oversaw processes, controls and overall operational activities to foster smooth flow of operations
• Ensured that staff were effectively supervised and appraised accordingly.

• Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
• Completed assigned duties and consistently produced high volume of work to support daily business needs.
• Collaborated with supervisors and submitted reports and spreadsheets for review.