Hi, I’m
Bridgitte Mwazanji Chingaipe
Kitwe,Zambia
Summary
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalizing on strong communication and leadership skills.
Results-driven professional with proactive approach to leadership and team development. Demonstrates strong organizational skills and exceptional communication abilities. Committed to driving operational success and enhancing customer satisfaction.
Overview
33
years of professional experience
Work history
RETRO INTERNATIONAL (Z) LTDKitwe
Branch Manager / Business Development Operations Specialist
01.2019 - 01.2025
Job overview
- Supervision and project management of the Sino Hydro - kafue Gorge Lower Hydro power station Turbine units 1-5 Draught tube cone, Spiral casing and Penstock rust removal and corrosion protection– 2023 up to date , meeting all scheduled targets, Zero lost time injury
- Effected and managed labor hire project for rubber lining, scaffolding, short blasting, sheeting, and specialized painting under the Glencore-Mopani Synchlinorium Project 2019 for 200 no’s manpower with zero lost time injury, no industrial unrest, target completion was 2 weeks ahead of schedule
- Foreign and local procurement of equipment and materials making a comprehensive saving of over 25% below budget
- Dealing with enquiries, facilitating quotations up to order stage including expediting of materials for all the mining companies and general industries
- Brand alignment – KYC – dealing with customer needs and negotiating distributor agreements
- Facilitations of meetings between clients and senior management ensuring communication on the project status is achieved
- Handling and facilitating immigration procedures and obtaining employment permits for all expatriate personnel including on boarding process and safety clearances with the mine safety department
- Compiling Monthly turnover reports and ensuring sales and expense budgets are attained reasonably
- Provided excellent customer service, securing client loyalty.
- Reviewed and analysed sales data to identify growth opportunities.
- Improved branch productivity by implementing efficient work schedules.
- Fostered a positive work environment, improving overall team morale.
- Managed daily operations to ensure smooth running of the branch.
JMAAC GROUP OF COMPANIES
Consultant
10.2017 - 12.2018
Job overview
- To improve general sales and ascertain product alignment & Business Development, successfully executed vendor registration with FQML and Dangote cement
- To ascertain reasonable and realistic turnover figures, improved sales by 50%
- Facilitate discussions with the client to elaborate on the areas of proposed improvements, curtail loss of sales due to customer dissatisfaction and administer remedial measures and corrective action to define the problem concisely and hypothesize the proposed solution
- Perform quantitative and qualitative analysis to drive the proposed solution
- Consolidate the findings from the analysis and present solutions to the client
- Develop and present a plan to implement the recommended changes
- Support the business development activities of the firm such as pursuit development and production of thought papers
- To Image build, ascertain sales & marketing team strength and supply product knowledge including training in areas considered for improvement including implementing a continuous improvement system to be monitored by sales management team
- To implement administrative & operations systems to run in sync and tandem to lessen down time and lessen dead stock holding saving the company from cash flow constraints
- To conduct supplier registration and arrange vendor distribution agreements with foreign suppliers
Director/Country Support Manager Zambia
01.2010 - 09.2017
Job overview
- Develop and execute the company’s business strategies in order to attain goals, executing forward purchase agreements with First quantum Mining and Glencore Mopani copper mines for 10 years running successively
- Provide strategic advice to the Chief Executive officer on business development activities including Preparation and implementation of comprehensive business expansion plans
- Plan cost-effective operations and market development activities which yielded over 65% growth in company operations and revenue
- Establish company policies and legal guidelines
- Build long term, trusting relationships with shareholders, business partners and authorities
- Oversee the company’s financial performance, investments, and other business ventures
- Supervise the work of executives providing guidance and motivation to drive maximum performance
- Ensure a positive work environment
- Ensure performance appraisal, training and professional development activities which materialized in transfer of skills to the local Zambian personnel
- Reward performance, prevent issues and resolve problems having been at the helm of the management position the company which saw zero industrial unrest and lost time injury
- Execute public speaking and representational appearances in a professional manner at various corporate platforms throughout Zambia
- Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
- Further develop and enhance company culture
- General company administration, managing over 70 personnel in various locations across Zambia, coordinating service contracts, foreign sourcing of specialized components and equipment
- Securing and monitoring distributorship agreements, supplier product compliance and certification
- Mobilization of mobile hydraulic services for mining, plant operations, road construction, agricultural and general enhancing product optimization and sales growth
Customer Support Manager Zambia
01.2007 - 01.2010
Job overview
- Supervising 15 field service and support personnel, demarcation of calling areas, sales target implementation, sales budget monitoring, product training and facilitation
- Preparation, control, and submission of pre-qualification tenders
- Field service supervision – Hydraulic & pneumatic trouble shooting, fault finding and analysis
Pex Hydraulics (Z) Ltd
Customer Support Representative
01.2001 - 01.2007
Job overview
- Initiating and creation of sales calling areas and customer base build up
- Compilation of customer service requirement survey
- Costing and invoicing delivery notes
- Opening job cards, filing in job details in the job book, issuing quotations up to order stage
- Daily communication with workshop manager on work in progress, completion dates up to dispatch and delivery stage
Otterbea International (Maslex) (Z) Ltd
Sales Executive
01.1999 - 01.2001
Job overview
- Worked in Co-ordination with German Technical – North-western water rehabilitation project phase 1 – supply of industrial HTH
- Support service and installation of AVK cast iron and stainless-steel valves for mining and industrial applications
- Worked with Road Builders Zambia in the supply of bitumen products for road construction
- Co-ordinate with Rural Roads Units in educating bidders of community projects on the cost effectiveness of hand tools (Lasher tools) including active participation in drawing up starter packs with Lutheran World Fund (LWF) for refugee repatriation in 2000
Diesel Electric & Hytec
Marketing Executive
01.1998 - 01.1999
Job overview
- Break ground for marketing of Bosch products – domestic and industrial
- Support service on repair of diesel fuel injection pumps and injectors
- Assisting in compilation of monthly turnover figures
- Assisting in supervision of hydraulic hose supplies and installations
- Support service for STIHL products – chainsaws, knap sack sprayers and brush cutters
JAPAN DIRECT
Administrative Officer
01.1997 - 01.1998
Job overview
- Company Overview: (Imported Second-hand vehicle sales)
- Branch co-ordination and liaison, general office administration duties, faxing, email and typing correspondence
- Banking and petty cash reconciliation
- Monitoring all sea and road freight along with tracking and notification of shipments in transit for daily reports
- Client liaison ensuring all documentation of import from either shipper/importer were correct & on hand
- (Imported Second-hand vehicle sales)
Brindha Engineering/Swift Lead
Administrative Officer
01.1992 - 01.1997
Job overview
- General administrative duties and running of payroll every month
- Processing of monthly reports – Bank reconciliation of receipts against payments
- Receipting of payments and invoicing
- Maintaining and recording all correspondence of consignments purchased overseas via sea/Road freight – secondhand motor vehicles
- Applying for customs clearance and paying of taxes
- Applying for Bank drafts and electronic payments
- Activate manual debit orders against clients account to ensure that the correct payment amount is collected on the correct payment date, compiling reports to determine outstanding amounts
- Proving customer support for Diesel fuel injection services for ZCCM all divisions
Education
University of CapetownSouth Africa
Advanced Operations Management
02.2014 - 06.2014
University of Cape Town (UCT)
Operations Management Certificate
UCT
Occupational Health & Safety Certificate
Garnett Cross
Certificate from Advanced Hydraulics
Garnett Cross
Certificate from Hydraulic Care & Maintenance
Skills
- MS Office suite
- MS Word
- Excel
- MS PowerPoint
- MS Publisher
- MS Silverlight
- Administrative & Operations Management
- Payroll software knowledge
- Procurement protocols
- Contract management
- Hydraulic technical knowledge
- Marketing & Sales
- Customer relationship management
- Inventory management
- Compliance auditing
- Risk Management
- Customer relations
- Stakeholder engagement
Accomplishments
- Initiated and participated in the creation of a playground for orphans in Kakolo area under Children in Distress with collaboration of GAP students UK and Guide association – 2002
- Active participation in youths sports development in partnership with Nkana Squash Club to spearhead children and youth involvement in sport.
- Voluntary fundraising for under privileged Women's groups, Orphaned and vulnerable child support groups – Mama waluse drop in centre for widows, orphaned & vulnerable children.
- Voluntary fundraising for church projects – Reformed Church of Zambia (RCZ) Synod.
- Voluntary support and home basic care and counseling of terminally ill patients.
Custom
Conventional skills in Operations Management/Hydraulics and general engineering/conflict resolution- new and emerging issues in the labor market/sales & marketing administration/debtor management/shipping/customs clearance
Personal Information
Date of birth: 08/31/74
Timeline
Branch Manager / Business Development Operations Specialist
RETRO INTERNATIONAL (Z) LTD
01.2019 - 01.2025
Consultant
JMAAC GROUP OF COMPANIES
10.2017 - 12.2018
University of Capetown
Advanced Operations Management
02.2014 - 06.2014
Director/Country Support Manager Zambia
01.2010 - 09.2017
Customer Support Manager Zambia
01.2007 - 01.2010
Customer Support Representative
Pex Hydraulics (Z) Ltd
01.2001 - 01.2007
Sales Executive
Otterbea International (Maslex) (Z) Ltd
01.1999 - 01.2001
Marketing Executive
Diesel Electric & Hytec
01.1998 - 01.1999
Administrative Officer
JAPAN DIRECT
01.1997 - 01.1998
Administrative Officer
Brindha Engineering/Swift Lead
01.1992 - 01.1997
University of Cape Town (UCT)
Operations Management Certificate
01.2013
UCT
Occupational Health & Safety Certificate
01.2013
Garnett Cross
Certificate from Advanced Hydraulics
01.2010
Garnett Cross
Certificate from Hydraulic Care & Maintenance
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