BRIGHT BWALYA NSOFWA
Lusaka,Zambia
Summary
I have over 16yrs experience in F&B Hotel industry and because of the long service record in various businesses holding different positions i have gained immeasurable skills sets that uniquely qualify me to handle and bring about the best results for almost any situation and environment.
- I owe it to myself to be the best i can be.
- i have a fun personality and love working with people.
- i'm a positive person and enthusiastic about exploring different challenges.
- i have the ability to have a positive influence on the people around me and drive them to reach their full pontential.
- I always have a constant presence with my team to ensure targets are met.
- I never give up ; im an hungry to learn, there has not been a challenge i have not yet over come.
- iam a confident person and believe that i will definitely be an asset to your company.
Overview
14
14
years of professional experience
8
8
years of post-secondary education
Work history
Food and Beverage Operations Manager
Chrismar hotel
Lusaka, Zambia
07.2023 - Current
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
- Operated and maintained security of Point of Sales (POS) system.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
Food and Beverage Operations Manager
Mika Group of Hotels
Lusaka Zambia, Zambia
12.2018 - 10.2023
- Handled scheduling for multiple teams of cooking, waiting and bartending staff.
- Operated and maintained security of Point of Sales (POS) system.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Analysed financial data to track and achieve budget targets.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Cut company operating budgets through improved staffing, resourcing and inventory management.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Reduced expenditures by implementing inventory control measures and improving organisational operations.
- Increased department profitability by reducing operations costs.
- Strategically scheduled and managed 32+ staff members, maintaining high-performing business operations.
- Led overall direction, coordination and evaluation of department functions.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
Restaurant floor manager
Mika Group Of Hotels
Lusaka Zambia, Zambia
09.2016 - 12.2018
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Established safe and secure dining environment with strong sanitation standards.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Analysed operations to improve restaurant efficiency and service levels.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
Banquet Manager
Mika Group Of Hotels
Lusaka Zambia, Zambia
06.2014 - 08.2016
- Developed strategic annual marketing plan and budgets, enhancing company profit growth by 70% year-on-year.
- Developed innovative, engaging venue experiences in line with company objectives, strategies and budgets.
- Ensured continued profitability and reputation growth through Action.
- Handled marketing creation, design and implementation across company website, external advertising and social media.
- Managed lifecycle event logistics, assigning appropriate resources to fit specific client or project needs.
- Maintained outstanding event health & safety through diligent risk assessments and Action.
- Assessed individual customer needs and recommended event packages to suit.
- Obtained client feedback to determine improvements for future events.
- Obtained best prices for external services through research, building relationships and negotiation.
- Advised customers on various catering and drinks package options.
- Promoted seasonal offers to maximise event space bookings.
- Designed event set-up and displays to match client requests.
- Supervised external contractors to achieve successful events.
- Led tours for customers planning events, weddings and conferences.
Restaurant and Banquets Supervisor
RADISSON BLU HOTEL
Lusaka Zambia, Zambia
04.2012 - 05.2014
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
- Reviewed sales reports to assist with budget management and forecasting.
- Collaborated with bartenders to draft and implement promotional drinks and seasonal offerings.
- Planned staffing levels based on evolving service demands.
- Led team to deliver outstanding hospitality operations.
- Promoted menus and events on company social media accounts.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Ordered beverage and equipment stock by analysing sales and customer trends.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Coordinated employee schedules based on shift demands and employee availability.
- Monitored inventory and enforced proper rotation and storage requirements.
- Enforced sanitation standards to maintain compliant bar and restaurant operations.
- Analysed sales data to identify trends and address underperforming areas.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Allocated resources to manage high-volume shifts with efficiency and top-notch service.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
Conference and Events Waiter
SOUTHERN SUN RIDGEWAY HOTEL,
Lusaka Zambia, Zambia
04.2010 - 03.2012
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Facilitated timely deliveries to venue, liaising with vendors and delivery personnel to support logistics..
- Directed subcontractors in floral design, photography needs and audio-visual equipment coordination.
- Handled logistics of delegate and speaker registration, supporting operational flow at conferences.
- Fostered relationships with local and national vendors to support favourable pricing and delivery options.
- Broke down groupings, picked up trash and cleaned facilities after events.
- Communicated schedules and timelines to stakeholders for on-time event execution.
- Coordinated diverse events schedule across multiple industries and hospitality sectors.
- Coordinated smooth running events of up to 250 guests.
Education
Diploma in Hospitality And Tourism Management - Hotel Management
Alison University
Englnd 01.2023 - 04.2023
Certificate In Supervision and Management Skills - Hotel Hospitality
DIVINE CONNECTIONS
Lusaka Zambia 01.2019 - 02.2019
Certificate In Customer Service Skills - Hotel Hospitality
KSM MANAGEMENT CONSUITANTS
Lusaka Zambia 03.2018 - 06.2018
Diploma In Guest Delivering the Promise Yes i Can - Hospitality
RADISSON BLU HOTEL
Lusaka Zambia 06.2014 - 07.2014
Certificate of General Hospitality - Hospitality
Zambia Institute For Hospitality Studies/Fairview
Lusaka,zambia 01.2017 - 12.2017
Diploma in Events Management - Events Management
Alison University
England 05.2022 - 08.2023
Diploma In Customer Service - Hospitality
Alison University
England 08.2023 - 09.2023
Diploma in Business Administration - Hospitality
Alison University
England 05.2020 - 10.2023
Certificate In Supervision And Management Skills - Hospitality
Alison University
England 09.2023 - 10.2023
Diploma in operations Management (Ops) - Hospitality
Alison University
England 02.2022 - 06.2023
Skills
- Excellent customer service
- Customer Oriented Approach
- Excellent Communication
- Critical Thinker and Problem solving Skills
- Good Organizational and Management Skills
- Interpersonal and Leadership Skills
- Inventory control
- Process improvement strategies
- Solutions development
- Productivity improvement specialist
- Policies and procedures implementation
- Change management
- Dear Inventory
- Product inspections
Languages
English
Fluent
Bemba
Fluent
References
Mr. O'Neil Mweemba
Food And Beverage Manager at Radisson Blu Hotel
P,O, BOX 35807 Lusaka, Zambia
+260977 829 774
Email; omweemba@yahoo.com
Mr. Nelson Chola
Food And Beverage Manager at Southern Sun Ridgeway Hotel
P,O BOX 35666, Lusaka, Zambia
+260966 472 111
Mr. Paul Nyembe
Human Resource Manager at Mika Group of Hotels
P,O, BOX 38836, Lusaka, Zambia
+260979 490 238
Email; mcchr@mikahotels.com
Timeline
Certificate In Supervision And Management Skills - Hospitality
Alison University
09.2023 - 10.2023
Diploma In Customer Service - Hospitality
Alison University
08.2023 - 09.2023
Food and Beverage Operations Manager
Chrismar hotel
07.2023 - Current
Diploma in Hospitality And Tourism Management - Hotel Management
Alison University
01.2023 - 04.2023
Diploma in Events Management - Events Management
Alison University
05.2022 - 08.2023
Diploma in operations Management (Ops) - Hospitality
Alison University
02.2022 - 06.2023
Diploma in Business Administration - Hospitality
Alison University
05.2020 - 10.2023
Certificate In Supervision and Management Skills - Hotel Hospitality
DIVINE CONNECTIONS
01.2019 - 02.2019
Food and Beverage Operations Manager
Mika Group of Hotels
12.2018 - 10.2023
Certificate In Customer Service Skills - Hotel Hospitality
KSM MANAGEMENT CONSUITANTS
03.2018 - 06.2018
Certificate of General Hospitality - Hospitality
Zambia Institute For Hospitality Studies/Fairview
01.2017 - 12.2017
Restaurant floor manager
Mika Group Of Hotels
09.2016 - 12.2018
Banquet Manager
Mika Group Of Hotels
06.2014 - 08.2016
Diploma In Guest Delivering the Promise Yes i Can - Hospitality
RADISSON BLU HOTEL
06.2014 - 07.2014
Restaurant and Banquets Supervisor
RADISSON BLU HOTEL
04.2012 - 05.2014
Conference and Events Waiter
SOUTHERN SUN RIDGEWAY HOTEL,
04.2010 - 03.2012
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