Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Bright Pilika

Choma

Summary

  • Didicated employee with stringht in customer service sales and promotions strategies, successful in teaching junior employees how to maximize performance.

Hard working cashier offering 8years of experience in retail.solid team player with upbeat, positive attitude and commitment to providing excellent customer service proficient in scanning goods and callecting payments resolving complaints and training new hired cashier's

Friendly multitasker with in depth knowledge of POS system operation.

Didicated and hard working cashier successful at leading and motivating retail workers to provide exceptional service every time.

Adapt at working effectively unsupervised and quick mastering new skills

  • Committed job seeker with a history of meeting company needs with consistent and organized plactis.skilled in working under pressure and adapting to new situation and challenges to best inhence the organisation brand

Organized and motivated employee eager to apply time management and organizational skills in various environments, seeking entry level opportunities to expand skills while facilitating company growth.proactive and punctual with team oriented mentality.

Responsible and motivated Student ready to apply education in the workplace offer excellent technical ability with software and applications, ability to handle challenging work,and excellent time management skills. Ambitious, career focused job seeker, anxious to obtain an entry level in any position to help launch a career while achieving company goals.

Overview

5
5
years of professional experience

Work History

Accounting Clerk

ROYAL EAGLE CONSTRUCTION
01.2020 - 02.2024
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
  • Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Input financial data and produced reports using Softwares

Cashier Supervisor

Baker's Basket Limited
05.2014 - 04.2019
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
  • Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
  • Elevated employee morale with regular recognition of outstanding performance, fostering a positive work atmosphere conducive to productivity.
  • Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
  • Enhanced team collaboration, conducting weekly meetings to address challenges and share best practices.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
  • Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Contributed to store profitability by identifying trends in sales data and adjusting inventory levels accordingly.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Assisted store management in executing promotional campaigns, resulting in increased sales revenue during key periods throughout the year.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored areas for security issues and safety hazards.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Trained newly hired sales team in upselling technique's
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Cashier

Wonder Bake Limited
10.2010 - 12.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Upsold additional products and services to customers, increasing revenue.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Diploma IN Environment Health And Safety Managemen - Safety, Hos EHS

Uniathema University
Uk

Certificate In Information Technology And Communic - Internet Web Application,word Processing, Windows,

ST MARRYS INSTITUTE OF TECHNOLOGY AND COMMUNICATIO
CHOMA
11.2015

Grade 12 School Certificate -

Linda Secondary School
Livingston
11.2009

Skills

  • Payment Processing
  • Clerical Support
  • Data Processing
  • Invoicing and collections
  • Team Collaboration
  • Invoicing
  • Accounting Software Proficiency
  • Proficient in Software
  • Data Analysis
  • Report Preparation
  • Expense Tracking
  • Bank Reconciliation
  • Regulatory Compliance
  • Purchasing
  • Tax Preparation
  • Expense Reports
  • Credit Control
  • Accounts receivable management
  • Cash Flow Management
  • Record preparation
  • Tax Law Compliance
  • Interest calculations
  • Customer Service
  • Microsoft Excel
  • Data Entry
  • Accounts Payable and Receivable
  • Microsoft Excel expertise
  • MS Office
  • Invoice Verification
  • Payment Tracking Systems
  • Discrepancy Research
  • Time Management
  • Critical Thinking

Languages

ENGLISH,BEMBA CHITONGA ,LOZI, NYANJA
Advanced (C1)

Timeline

Accounting Clerk

ROYAL EAGLE CONSTRUCTION
01.2020 - 02.2024

Cashier Supervisor

Baker's Basket Limited
05.2014 - 04.2019

Cashier

Wonder Bake Limited
10.2010 - 12.2013

Diploma IN Environment Health And Safety Managemen - Safety, Hos EHS

Uniathema University

Certificate In Information Technology And Communic - Internet Web Application,word Processing, Windows,

ST MARRYS INSTITUTE OF TECHNOLOGY AND COMMUNICATIO

Grade 12 School Certificate -

Linda Secondary School

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