Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brighton Changaya Kasaro

Lusaka,Zambia

Summary

Driven professional with talent for strategic problem-solving and leadership. Combines analytical thinking with strong communication skills. Poised to drive significant improvements and foster innovation within team.

Overview

14
14
years of professional experience
2024
2024
years of post-secondary education

Work History

Card Sales Senior Specialist

Zambia National Commercial Bank
Lusaka, Zambia
04.2024 - Current
  • Managing the biggest Card portfolio in the country with YoY growth of 10%
  • Facilitated rollout of Visa mandates


  • Driving Card business sales strategies, from development to roll out.
  • Optimization of Revenue streams to reduce leakages
  • Achieved operational efficiency by optimizing approval rates
  • Designed and rolled out campaigns to keep cards top of wallet
  • Completed Visa Direct Visa tokenization and Visa reward program development.

Acting Head-Retail Products and Segments

Atlas Mara Zambia
Lusaka, Zambia
10.2023 - 04.2024
  • Managed the Retail Product portfolio, ensuring attainment of budgets for the year.
  • Managed the transition to Access Bank, ensuring all Retail products are ready for IT day 1.
  • Rolled out Asset and Deposit campaigns, resulting in attainment of the year targets.
  • Rolled out the RM optimization model to ensure mobilization of liabilities outside the line of rail.

Deposits and Cards Manager

Atlas Mara Bank
Lusaka, Zambia
03.2019 - 04.2024

Responsible for Driving the growth of Deposit Products, Debit and
Prepaid Cards for the Bank.

  • Rolled out the Visa Infinite and Platinum cards
  • Stream lined the card production process, ensuring cards are delivered on time.
  • Rolled out Deposit campaigns with positive year-on-ear growth
  • Implemented frontline engagement models.
  • Design and implement analytics solutions to achieve business
    design requirements, deliver on time to schedule and generate
    leads to protect and grow income in line with the Retail Banking
    P&L targets

Head Retail Analytics

Standard Chartered Bank Zambia
Lusaka, Zambia
05.2018 - 05.2019
  • Provide leadership to promote analytics driven decision making
    processes across multiple segment/product portfolios
  • Develop and implement world class Client scoring techniques;
    propensity modelling, campaign targeting analytics and other
    methodologies based on previous industry experiences
  • Perpetuate a Client-centric data-driven, decision making culture

Product Head-Cards

Standard Chartered Bank Zambia
Lusaka, Zambia
04.2015 - 04.2018
  • Rolled out the Credit card product for the Bank.
  • Attended specialize training for the credit card product in Sri Lanka.
  • Developed and rolled out the CVP for premium cards for the Bank.
  • Worked closely with Regional office to rollout card strategies.


Product Manager-Deposits

Standard Chartered Bank Zambia
Lusaka, Zambia
02.2014 - 03.2015

To drive retail deposits through product innovation, interventions,
analytics across different client segments and to support the Head of Deposits branch with all the Deposits and Consumer Transaction
Banking product management activities.


Driving sales across the branch network for retail products and engaging customers to gather feedback on the banks product offering.

International Graduate (Management Trainee)

Standard Chartered Bank Zambia
Lusaka, Zambia
09.2010 - 09.2013

Management Trainee in Retail Banking. Attended training in
Singapore,Malaysia, India and China.

Education

Master of Business Administration - Management Strategy

University o Zambia
Lusaka/Zambia
07.2022 - 07.2024

Bachelor of Business Administration -

Copperbelt University
Lusaka/Zambia
03.2003 - 12.2007

Professional Diploma in Banking and Finance - Banking and Finance

Zambia Institute of Banking and Financial Services
Lusaka/Zambia

Skills

  • Change leadership
  • Performance metrics analysis
  • Cross-Functional collaboration
  • Customer retention strategies
  • Product development insight
  • Strategic planning
  • Risk management
  • Data analysis
  • Client portfolio management

Languages

English
Fluent
Bemba
Fluent

Timeline

Card Sales Senior Specialist

Zambia National Commercial Bank
04.2024 - Current

Acting Head-Retail Products and Segments

Atlas Mara Zambia
10.2023 - 04.2024

Master of Business Administration - Management Strategy

University o Zambia
07.2022 - 07.2024

Deposits and Cards Manager

Atlas Mara Bank
03.2019 - 04.2024

Head Retail Analytics

Standard Chartered Bank Zambia
05.2018 - 05.2019

Product Head-Cards

Standard Chartered Bank Zambia
04.2015 - 04.2018

Product Manager-Deposits

Standard Chartered Bank Zambia
02.2014 - 03.2015

International Graduate (Management Trainee)

Standard Chartered Bank Zambia
09.2010 - 09.2013

Bachelor of Business Administration -

Copperbelt University
03.2003 - 12.2007

Professional Diploma in Banking and Finance - Banking and Finance

Zambia Institute of Banking and Financial Services
Brighton Changaya Kasaro