Bruno Chanda Lusambo
Lusaka
Summary
Product management professional prepared to drive product success through strategic planning and collaboration. Extensive experience in developing and launching products that align with market needs. Known for strong team collaboration and adaptability in fast-paced environments. Skilled in market research, product lifecycle management, and stakeholder communication.
Overview
9
9
years of professional experience
Work History
Product Officer
SPENN Zambia
02.2023 - Current
- Worked with leadership to align product development with operational goals, ensuring efficiency and scalability.
- Analyzed marketing trends, identifying customer needs, and developing innovative product strategies for business growth.
- Proficient in overseeing the entire product lifecycle, from concept to market launch.
- Stakeholder Management: Building and nurturing relationships with key stakeholders, including executives, clients, and cross-functional teams. Collaborating with stakeholders to gather requirements, address concerns, and ensure effective communication throughout the product development lifecycle.
- Monitor KPIs, financial performance, and customer adoption rates to guide data-driven product decisions.
- Develop new revenue streams and pricing models to maximize profitability and sustainability of the product portfolio.
Business Operations & Agile Methodology Consultant
Loghouse Creatives
06.2025 - 07.2025
- Sales Team Setup & Structuring
Designed and implemented the company’s first dedicated sales team, defining roles, KPIs, and performance metrics. - Agile Methodology Implementation
Introduced Agile frameworks (Scrum/Kanban) to improve workflow transparency, speed, and adaptability across projects. - Process Design & Optimization
Mapped and streamlined sales processes to reduce bottlenecks and improve lead-to-conversion rates. - Team Training & Enablement
Conducted training sessions on Agile practices, sales techniques, and CRM usage to boost team efficiency.
Senior KYC Agent
SPENN Zambia
02.2020 - 01.2023
- Assisted customers with any KYC-related tickets, ensuring compliance and customer satisfaction.
- Conducted fraud investigations on suspected accounts under the guidance of the KYC manager.
- Provided feedback to the KYC manager and marketing team, offering improvement suggestions and recommendations based on quality analysis feedback.
- Liaise with external partners, regulators and vendors to ensure that all customers and businesses are KYC compliant.
- Developed and implemented streamlined verification procedures that improved turnaround time and reduced processing costs.
Retail & Customer Service Supervisor
Vodafone Zambia
09.2017 - 12.2019
- Training the indirect sales channel staff on customer experience, sales, branding and complaints management
- Carrying out inventory checks through stock counts and making reconciliations with documented reports
- Preparing daily reports and carrying out daily cash banking
Customer Service Agent
Vodafone Zambia
01.2017 - 09.2017
- Answer incoming calls and respond to customer's emails. Management and resolve customer complaints.
- Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources.
Education
Certificate - Counter Perforation Finance Sanctions Risk Capacity Building Training In Zambia
CRDF Global
09.2022
No Degree - Project Management: PMI-ACP
Project Management Institute
Lusaka12-2025
Bachelors Degree - Law
University Of Lusaka
06.2018
Certificate - Project Management
University Of Zambia
05.2018
General Certificate for Secondary Education - undefined
Naledi Senior Secondary School
12.2011
Skills
- Compliance and Regulatory Knowledge
- Project Management
- Analytical and Problem-Solving Skills
- Effective communication
- Strategic and Operational management
- Market & Industry Knowledge
Languages
Bemba
English
Setswana
References
Taonga Joy, Phiri, General Manager SPENN Zambia, taongamwila@hotmail.com, +260967878084, SPENN Zambia
Kachenje, Training & Customer Service Manager, Kachenje@spenn.com, +260 973389475, SPENN Zambia
Samuel Zulu, General Manager Loghouse Creatives samuel@loghousecreatives.co.zm, +260 967090292, Loghouse Creatives
Timeline
Business Operations & Agile Methodology Consultant
Loghouse Creatives
06.2025 - 07.2025
Product Officer
SPENN Zambia
02.2023 - Current
Senior KYC Agent
SPENN Zambia
02.2020 - 01.2023
Retail & Customer Service Supervisor
Vodafone Zambia
09.2017 - 12.2019
Customer Service Agent
Vodafone Zambia
01.2017 - 09.2017
Bachelors Degree - Law
University Of Lusaka
Certificate - Project Management
University Of Zambia
General Certificate for Secondary Education - undefined
Naledi Senior Secondary School
Certificate - Counter Perforation Finance Sanctions Risk Capacity Building Training In Zambia
CRDF Global
No Degree - Project Management: PMI-ACP
Project Management Institute
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