Bupe Musefwe
Nakonde ,Zambia
Summary
Dynamic client adviser with a proven track record at Chekup11, excelling in client relationship management and health service navigation. Expertly resolved client issues, enhancing satisfaction and loyalty. Developed tailored solutions and informative materials, fostering strong connections and ensuring seamless appointment scheduling. Committed to maintaining confidentiality and delivering exceptional service.
Overview
2014
2014
years of post-secondary education
Work History
Client adviser
Chekup11 activity
Nakonde , Zambia
- Advised clients on health and wellness services available at Chekup11.
- Assisted clients in navigating online appointment scheduling systems.
- Provided support in managing client inquiries and concerns effectively.
- Collaborated with healthcare professionals to ensure client needs were met.
- Developed informative materials to educate clients about available services.
- Facilitated communication between clients and service providers for smooth operations.
- Resolved client issues promptly while maintaining a positive experience.
- Maintained accurate records of client interactions and service requests efficiently.
- Identified client needs and provided tailored solutions.
- Participated in team meetings to discuss strategies for improving customer experience.
- Kept confidential client information properly protected and only used for official purposes.
- Developed relationships with clients through regular communication and follow-up.
Education
Chiti Pvt
Kasama, Zambia Skills
- Client relationship management
- Health service navigation
- Appointment scheduling
- Issue resolution
Timeline
Client adviser
Chekup11 activity
Chiti Pvt