BUSIKU MAJELE

Dedicated technology driven C-suite professional well-versed in providing technical leadership, analyzing business needs, mitigating risk and finding cost-effective ICT solutions. One who Leverages on technology to drive organizational growth, and performance. Champions innovation with a focus on developing flexible, scalable ICT solutions. Diverse experience in technology infrastructure, regulatory compliance, and IT Governance with extensive knowledge of how to integrate technology to meet organizational goals. CORE COMPETENCE Strategic Planning and Execution. Information technology Management. Process improvement and redesign. IT financial Planning and analysis. IT Operations. Performance Management. Change Management. Program/project Management. Digital Transformation. Vender Management. Agile Mythologies. Business Continuity and Disaster recovery. Risk management. IT Governance.
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WORK HISTORY
ATLAS MARA

• Leading High-performance team transactions to the National financial Switch (NFS) and accept
• Visa transaction on POS devices
• Ensured that the banks Enterprise Service bus(ESB) was localized in country and that all services that were integrated to the group
• EBS were successfully migrated to the local ESB, working with the consultants and ensuring that this is done with the projected timelines and within the approved costs
• Production and application stability
• Ensure that networks availability and stability was above 98percent on both internal and external services to the customers
• This was achieved through holding of constant monthly service review meetings with all vendors providing critical systems and services
• I also ensured that all IT vendor and service provider contracts had in them SLA's and penalty clauses for nonperformance
• Using capacity and performance monitoring tools
• I ensured that the units in IT carried out capacity and system monitoring to ensure that there is no outage in service
• Provision of ongoing support and guidance
• Ensure effective and smooth running of IT service desk environment within the country using the manage engine application for incidents management and using Jira for change management
• The manage engine tool was set up to measure SLA's and breaches on SLA's followed the escalation matrix as to ensure fast resolution of issues submitted through the application
• Ensured that all critical services (Core banking, ATM's, internet banking, wallet and all ESB integrating applications) were being replicated to the disaster recovery site and that the site was always 99% ready for use
• Co-ordination and fulfillment of relevant training requirements
• Carried out an IT skill needs assessments working with the Human resource department and business needs so that IT staff were trained on relevant business processes, the application environment and client awareness
• The aim was to ensure that IT understood the business and held training that added value to the business
• Met with vendors to develop training plans and schedules,including assessments to evaluate the capability of internal support staff
• This resulted in signing of operational support contracts with some vender to support the development of core banking system functions
• Project management
• Responsible for scoping, planning, executing, and monitoring the project to keep projects on schedule and to budget
• Held Monthly Project steering committee meetings and weekly group Project update meetings to manage the relationship between technology and the business at the project level
• It was during such meeting that project decisions were made,risks highlighted, and assistance requests made to the businessunits
• Governance, risk and compliance management
• Ensure that all internal audit, external audits and Bank of Zambiarisk findings were attended to , with closure proof provided
• Where not possible, I ensured that a risk acceptance was done,and risk item extension form filled in
• Stakeholder relationship management
• Ensured that all business units signed an SLA with the ITdepartment, with service availability rates and escalation matrix
• These Sla would ensure that IT is held accountable for how itsupports the business
• Held weekly Business updates in which all projects and Changerequests that are raised by the business are presented, progress,risk and challenges discussed
• Held one to one meeting with each respective business unit tounderstand their goals for the year and align with them on howbest to ensure that these are met from a technological supportpoint of view
• These meetings also brought up the business dissatisfaction of theservices offered by IT and these I then communicated to mymanagers, requesting that they each put a strategy on how theywould ensure improvement is achieved
• Team leadership, management, and mentoring
• Selected, developed, and motivated a team with the skills tolead, design, develop and support technology and services thatmeet business objectives while satisfying the cost criteria
• Budget and cost management
• Ensured that an IT budget is compiled that includes all thetechnological needs of the business, both Capex and Opex
• Costs of training needs for the IT staff, Licensing needs and ITconferences for the year
• Overseeing the management of budgets, costs, and resourcesfor Country IT, included of cost of hiring new IT skills
• Manage the portfolio of technology assets by assessment ofbenefit, risks, and costs in the context of the business strategy
• Ensured that there is monitoring for budgets in relation to ITprojects, balancing between cost and benefit
• ABBANK ZAMBIA - CHIEF INFORMATION OFFICER2017 - 06/2021
• ACCOUNTABILITIES
• Definition and implementation of Bank's IT Strategy in alignmentwith the respective business heads
• Ensuring delivery of all IT infrastructure, IT Solutions, and IT
• Operations services in line with business-critical areas
• Planning and management of the work of IT Department andoverseeing the KPI's of my immediate IT managers
• Defining and implementing IT Department organizationalstructure and ensuring optimal staffing to support the bank
• Ensure sufficient skill sets, availability of IT resources to supportbusiness projects and maintain a succession plan
• Planning of annual IT budget with the purpose to ensure deliveryof IT Services at an optimal cost
• Ensuring IT spending is controlled through monthly review andreporting
• Responsibility for directing all IT projects in alignment with theglobal project steering committee
• Management of in-house development of IT Solutions in line with
• Access Holding Group IT business architecture team
• Ensuring compliance to Information Technology Infrastructure
• Library (ITIL), Information Security principles, policies, andstandards
• Ensuring compliance to Bank's policies, standards, andprocedures as well as local legislation and regulations as dictatedby the Central Bank of Zambia
• Provide review of IT related business risk areas, derivation, andintroduction of related measures
• Conception of a business continuity plan and introduction ofrelated procedures and measures with emphasis on complianceand use of these by the IT team
• Management of IT Team performance as well as performance of
• Information Security office and direct reporting to CEO and Boardof Directors of the bank
• Management of IT Procurement and selection of vendors for all ITservices
• Part of the Executive committee that overs see the bank strategy
• Budget, board meeting attendance and overall management ofthe bank
• Information Technology Steering committee member, ensuringthat IT presents to the bank management team on strategic KPI'sthat impact the business and highlight of IT risk areas
• Over
• ACHIEVEMENTS: -
• Implemented a fully functional Hot site disaster recovery site forthe bank, hosting all business critical systems, with their respective
• RTO and RPO in accordance with the objectives
• Implemented the banks own wallet that connects to the corebanking system by use of EBS based on Linux containers,integrated the wallet to integrators likes Zoona, Kaazan and
• Konse 543
• The Wallet is fully integrated to the Zambia National Financialswitch
• Alignment of business and IT in Abbank Zambia
• Ensured that there was a clear Strategic and operational plan forthe IT department with clear objectives
• Ensure that the all IT Managers had clear signed off Key
• Performance indicators to have smooth management of IT
• Operations
• Over saw all business and IT Project management, keeping inscope delivery, time and budget
• The major project as the Digitalization project where the bankwas introducing its first electronic wallet (eTumba), integrating itinto the Zambia national financial switch and the integration of
• MNO mobile money channels into the core banking system so asto allow bank clients to directly payback their loans
• Supporting, initiating, and implementing organizational change
• The introduction and automation of business processes resulted inthe bank achieving straight through processing (STP) for criticalback office processes and digitalizing of customer onboardingprocesses in the branches
• Ensure that IT had a risk register that was shared with the Risk &
• Compliance department and management team withmitigations put in place
• Reduced the operational expenses on printers and consumablesby 46% bank wide through the outsourcing of smart printingsolutions which only print when jobs are authenticated by theusers
• I furthermore replaced all cashier printer with Epson dot matrixprinters which use continuous duplicate branded paper
• Implemented Infrastructure, application, and customer digitalmonitoring systems to ensure that IT is proactive when it comes toincidences resolutions
• Implementation of Jira IT services desk system for IT andadministration ticketing system
• Introduced and implemented Beekeeper application for easycollaboration between bank staff and management.

ITIL certificate
Prince 2 Fundamental
Cooperate Governance
Leading High-performance team