Buumba Buumba
Compliance Officer
Lusaka,Lusaka
Summary
High-performing professional with extensive experience in the pensions industry. Skilled in enforcing compliance, efficient with working with large data sets using software programs with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Compliance Officer
The National Pension Scheme Authority
09.2021 - Current
- Identified, investigated and documented compliance violations and recommended corrective measures
- Maintained system for tracking over 500 employers and reporting compliance violations
- Warned violators of infractions or penalties
- Maintained up-to-date knowledge of applicable laws and regulations
- Responded to employee inquiries regarding compliance regulations and procedures
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance
- Conducted periodic compliance audits and reviews to identify areas of improvement
- Took notes on field examinations and produced reports outlining results of investigations
Contributions Clerk
The National Pension Scheme Authority
12.2016 - 09.2021
- Assisted customers with obtaining various services by delivering polished and professional support in every interaction.
- Attended to customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts, reconciled income in line with organization's policy
- Resolved customer service queries promptly to increase customer satisfaction.
- Educated employers and members on pension products available.
- Generated management reports for use in key decision-making.
- Updated account information to maintain customer records.
Education
MSc - Project Management -
05.2023
Certificate - Business Analytics -
01.2023
Bachelor of Architecture -
09.2016
Skills
- Microsoft Word, Powerpoint, Excel and Outlook
- Computer-Aided Design
- Tableau
- Analytical thinking
- Problem Solver
- Team Player
- Customer Service
- Critical Thinker
- Valid Drivers License
Languages
English
Proficient
C2
Timeline
Compliance Officer - The National Pension Scheme Authority
09.2021 - Current
Contributions Clerk - The National Pension Scheme Authority
12.2016 - 09.2021
The University of Zambia - MSc - Project Management,
The University of Cape Town - Certificate - Business Analytics,
The Copperbelt University - Bachelor of Architecture,
Similar Profiles
Misheck MusondaMisheck Musonda
Senior Accounts Management Officer Claims at National Pension Scheme AuthoritySenior Accounts Management Officer Claims at National Pension Scheme Authority
Nthanzi LunguNthanzi Lungu
Claims Clerk at National Pension Scheme Authority (NAPSA)Claims Clerk at National Pension Scheme Authority (NAPSA)
Kanyemba MoombeKanyemba Moombe
Acting Developer ERP at National Pension Scheme AuthorityActing Developer ERP at National Pension Scheme Authority