Bwalya Chansa
Lusaka
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with afocus on achieving results and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator
Beta Properties Limited
01.2025 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
Administration Assistant
Micro Finance Zambia Limited
10.2019 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletters with detailed calendars and other office updates.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Education
BA Business Administration - Business Administration
Cavendish University
09-2027
IATA - Aviation Management
LUSAKA AIR TRAVEL AND HOSPITALITY ACADEMY
2019
Cabin Crew - Cabin Crew Abi-intio Training
Zambia Aviation College
01.2014
A Levels - A Levels
First Rate
2012
Skills
- Report Generation
- Business Correspondence Writing
- Supply Replenishment
- Workflow Coordination
- Meeting Coordination
- File Organization
- Expense Validation
- Strategic Planning
- Travel Coordination
- Appointment Scheduling
- Mail Handling
- Scheduling
- Telephone Reception
- Office Administration
- Bookkeeping
- Business Administration
- Document Retrieval
- Office Management
- Document Scanning
- Report Writing
- Office Equipment Maintenance
- Administrative Support
- Confidential Document Control
- Customer service
- Travel coordination
- Database management
- Problem solving
- Attention to detail
- Event planning
- Data entry
- File organization
- Office administration
- Document management
- Documentation and recordkeeping
- Inbound phone call handling
- Filing
- Telephone etiquette
- Calendar management
- Proficient in Microsoft Suite, Google Work Space, Oracle and Notion
- Inventory management
- Managing office supply inventory
- Meeting coordination
- Office equipment maintenance
- Presentation preparation
- Report preparation
Education
true
Timeline
Administrative Coordinator
Beta Properties Limited
01.2025 - Current
Administration Assistant
Micro Finance Zambia Limited
10.2019 - 12.2024
IATA - Aviation Management
LUSAKA AIR TRAVEL AND HOSPITALITY ACADEMY
Cabin Crew - Cabin Crew Abi-intio Training
Zambia Aviation College
A Levels - A Levels
First Rate
BA Business Administration - Business Administration
Cavendish University
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