Bwalya Chansa

Administration Assistant

Micro Finance Zambia Limited

10.2020 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Recorded expenses and maintained accounting records.
Consulted with leadership to identify processes requiring improvement to support growth and success.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Booked airfare, hotel, and ground transportation to coordinate office travel.
Recorded and tracked operational expenses to identify and eliminate wasteful spending.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Scheduled office meetings and client appointments for staff teams.
Assisted development and implementation of new administrative procedures.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Drafted correspondence and other documents for CEO and department heads in company's voice.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Increased office participation in special events by creating newsletter with detailed calendars and other office updates.