BWALYA CHISAKUTA
Lusaka
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Assistant Inspector – Smart Invoice
Zambia Revenue Authority
03.2024 - Current
- Providing guidance to taxpayers on the usage of the smart invoice solutions available
- Promoting taxpayer voluntary compliance through taxpayer education when onboarding them onto the different smart invoice solutions
- Preparing daily reports on the taxpayers successfully onboarded onto the smart invoice solutions available
- Making appointments with taxpayers in order to educate, implement, and evaluate their performance on the smart invoice solutions.
Assistant Inspector – Lusaka Region Audit
Zambia Revenue Authority
05.2020 - 03.2024
- Carrying out audit planning for allocated cases
- Carrying out audits on allocated taxpayers
- Ensuring timely resolution disputes
- Providing feedback on the operations of the audit modules of Taxonline
- Assessment of property transfer of shares and intellectual property
- Processing of pay as you earn refunds of taxpayers
- Assessment of return amendments submitted by taxpayers
- Assessment of tax for immovable property
- General tax advice and customer services
- Cash Office supervisor - Ministry of Lands ZRA Office
- Monthly report on cash payments received at the cash office – Ministry of Lands ZRA Office
- Day to day record keeping of cash office payments received – Ministry of Lands ZRA Office
- Daily bank deposits of cash payments received at the cash office – Ministry of Lands ZRA Office
- Resolve any objections and appeals received.
Assistant Inspector – Taxpayer Services
Zambia Revenue Authority
08.2018 - 05.2020
- Providing technical guidance to taxpayers
- Promoting taxpayer voluntary compliance through taxpayer education, efficient front-office service, and outdoor engagements
- Ensuring accurate taxpayer demographics and manage deregistration of inactive taxpayers
- Processing all taxpayer applications in a timely manner
- Overseeing the processing of applications, including compliance checks for various tax types
- Conducting compliance checks on unsubmitted returns, following up with non-filers and unaccompanied returns
- Managing correspondence, ensuring timely responses and maintaining a register of all taxpayer engagements/contacts
- Providing input for the preparation and updating of revenue expectations
- Providing input in the preparation of performance and other relevant management reports
- Carrying out tasks in line with agreed Performance Management and Development System
- Implementing risk management in all work processes.
Education
BBA - Business Administration And Management
UNIVERSITY OF BOTSWANA
GABORONE, BOTSWANA10.2017
High School Diploma -
NCHANGA SECONDARY TRUST SCHOOL
CHINGOLA, ZAMBIA10.2012
Skills
- Ability to examine, interpret, and understand complex information or often leading to insightful conclusions or solutions
- Capacity to effectively oversee and manage tasks, teams, or processes
- Good oral and written communication skills
- IT: Microsoft Office and various aspects of computer knowledge
- Ability to focus on meeting the needs and expectations of customers
- Good inter-personal skills
- Time management skills
Email Addresses
- Chisakutab@gmail.com
- Chisakub@zra.org.zm
Mobile Numbers
- 260 969 524273
- 260 971 283324
National Registration Card No
333103/64/1
Personal Information
- Date of Birth: 05/03/95
- Gender: Male
- Nationality: Zambian
References
- Mr. Mambwe Musungaila, Assistant Director - Lusaka Region Audit, Zambia revenue Authority (HQ), Lusaka, Zambia, 35710, musungam@zra.org.zm, +260 971 282 504, +260 977 500 060
- Mr. Bright Chisengele, Senior Inspector – Lusaka Region Audit, Zambia Revenue Authority (HQ), Lusaka, Zambia, 35710, chisengb@zra.org.zm, +260 971 282 640, +260 977 361 150
- Mr Ronald Malama, Senior Inspector – Smart Invoice, Zambia Revenue Authority (HQ), Lusaka, Zambia, 35710, MalamaR@zra.org.zm, +260 971 282 231, +260 977 705 444
Hobbies and Interests
- Travelling and Networking, getting to meet new people
- Reading Books
- Listening to music
- Recreational activities
Training
- Inspectors Course Module 1, 2023
- Introduction to Active Data, 2023
- Leadership for Civil Society Organisations, 2023
- GIZ Analytical Tools, 2022
- Code of Ethics Orientation Course, 2022
- Zambia Revenue Authority Code of Ethics Orientation, 2022
- Pay As You Earn Training, 2020
- Customer Service Training, 2019
- World Class Service Delivery Knowledge Training for Customer Service Staff, 2019
Timeline
Assistant Inspector – Smart Invoice
Zambia Revenue Authority
03.2024 - Current
Assistant Inspector – Lusaka Region Audit
Zambia Revenue Authority
05.2020 - 03.2024
Assistant Inspector – Taxpayer Services
Zambia Revenue Authority
08.2018 - 05.2020
BBA - Business Administration And Management
UNIVERSITY OF BOTSWANA
High School Diploma -
NCHANGA SECONDARY TRUST SCHOOL
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