BWALYA ERIC
Ndola
Summary
Results-driven Control Room Operator experienced in coordinating team operations and ensuring compliance with safety protocols. Achieved operational efficiency and safety through strong leadership and effective communication skills. Focused on enhancing team performance and contributing to organizational success.
Overview
10
10
years of professional experience
Work History
Control Room Operator
Curial centaury security
Ndola
04.2024 - Current
- Responded swiftly to alarms and system failures, implementing corrective actions to restore normal operations.
- Monitored and tracked equipment progress, ensuring smooth operation and timely issue resolution.
- Monitored security systems to ensure safety and compliance.
- Documented incidents and activities in detailed reports for record-keeping.
Senior Border supervisor
Curial centaury security
Kasumbalesa
03.2022 - 04.2024
- Supervised daily security operations and ensured adherence to protocols.
- Coordinated security personnel schedules across multiple sites to optimize coverage and resource allocation.
- Guided subordinates in understanding job duties and responsibilities to enhance team effectiveness.
Border supervisor
Avascent security team
Kasumbalesa
04.2021 - 03.2022
- Coordinated incident response efforts, effectively maintaining safety and security standards during critical situations.
- Managed scheduling and assignment of security staff, optimizing coverage across sites to ensure continuous protection.
- Supervised daily operations of security personnel, ensuring strict compliance with protocols to enhance operational integrity.
Dispatch Officer
Delta force Escort team
09.2019 - 03.2020
- Coordinated dispatch operations for escort missions to optimize resource allocation across various locations.
- Monitored vehicle locations via GPS tracking systems to deliver real-time updates and enhance situational awareness.
- Managed communication between team members and clients during operations.
- Escorted personnel during transport operations to ensure safety and security.
Sergeant
Delta force security team
05.2017 - 09.2019
- Monitored premises to identify security breaches and safety hazards, ensuring a safe environment.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Delivered attentive service to customers in person and over the phone, enhancing customer satisfaction.
Sells Agent
1 PETER ENTERPRISE
11.2015 - 04.2017
- Developed strong client relationships, enhancing service delivery and satisfaction.
- Managed customer inquiries and provided solutions to enhance satisfaction.
- Managed distribution of goods, ensuring timely delivery to clients.
- Coordinated schedules and logistics for team operations and client meetings.
- Developed training materials and conducted sessions for new agents.
Education
Some College (No Degree) - Clearing And Fowarding
Nsanje Hills Training Institute
Lusaka Zambia11-2024
Some College (No Degree) - Security Management
Nsanje Hills Training Institute
Lusaka Zambia08-2024
Some College (No Degree) - Leadership And Human Resource Management
Nsanje Hills Training Institute
Lusaka Zambia06-2024
Senior secondary school certificate -
Mitondo Secondary School
Chililabombwe Zambia01-2015
Junior secondary school certificate -
Ilendela Basic School
Nakonde Zambia01-2012
Primary certificate -
Ilendela Primary School
Nakonde Zambia01-2010
Skills
- Incident response
- System oversight
- System management
- Operational procedures
- Dispatching
- Radio communications
- Team coordination
- Decision making
- Problem solving
- Leadership abilities
- Effective communication
- Self-motivation
Hobbies and Interests
- Watching football
- Going to church
- Singing
- Listening to music
Disclaimer
I decree and declare not to disappoint any person close to me.
Languages
- English
- Bemba
- Nyanja
- Namwanga
References
- Chilekwa Emmanuel, Delta force security team, Superintendent, +260963628732
- Kaunda Edward, Delta force security team, Human resources manager, +260967796012
- Moses Ngandu, Avant security team, Human resources manager, +260966896155
Personal Information
- Passport Number: ZN743888
- Date of Birth: 09/30/94
- Nationality: Zambian
- Marital Status: Married
Timeline
Control Room Operator
Curial centaury security
04.2024 - Current
Senior Border supervisor
Curial centaury security
03.2022 - 04.2024
Border supervisor
Avascent security team
04.2021 - 03.2022
Dispatch Officer
Delta force Escort team
09.2019 - 03.2020
Sergeant
Delta force security team
05.2017 - 09.2019
Sells Agent
1 PETER ENTERPRISE
11.2015 - 04.2017
Some College (No Degree) - Clearing And Fowarding
Nsanje Hills Training Institute
Some College (No Degree) - Security Management
Nsanje Hills Training Institute
Some College (No Degree) - Leadership And Human Resource Management
Nsanje Hills Training Institute
Senior secondary school certificate -
Mitondo Secondary School
Junior secondary school certificate -
Ilendela Basic School
Primary certificate -
Ilendela Primary School