Bwalya Shilengwe

An introduction to a broader aspect of Real Estates Management that gave rise to my urge to indulge in Project Management.

• Quickly learned new skills of planning, leadership, budgeting, contract management, tenant accounts management and reporting; and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Exceeded goals through effective task prioritization and great work ethic.
• Used coordination and planning skills to achieve results according to schedule.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Effectively coordinated maintenance of properties within 48 hours for minor complaints; major works implemented within 2 weeks and completed as per schedule.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Liaised with management, contractors and suppliers for various aspects to ensure win-win situations.
• Facilitated and processed lease agreements with tenants, and contractual contacts.
• Ensured 80 - 100% collection of rentals.
• Ensured 100% lease agreement administration and Management.

• Introduction to Property Management.
• Maintained excellent attendance record, consistently arriving to work on time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly and efficient service to customers, and handled challenging situations with ease.
• Worked flexible hours.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships to ensure effective collaboration with colleagues.
• Identified issues, analyzed information and provide solutions to problems.
• Improved operations through consistent hard work and dedication.
• Effectively collected rentals between 75% to 100% targets.

• Sorted and organized tenant files, spreadsheets and reports.
• Interacted with customers by phone, email or in-person to provide information in relation to properties on the portfolio.
• Collaborated in professional team to solve workflow issues.
• Assisted with data collection and reporting for property trends in Lusaka during the work experience period.

My first exposure to the Real Estate industry that involved marketing of property for both rent and purchase; a conduit of communication between landlords and tenants during the lease processing periods.

• Worked diligently to aid customers to understand Bank Loan Product
• Effectively assisted applicants to lodge applications for successful filing of applications
• Put together sales proposals and contracts
• Wrote reports outlining activities and sales
• Effectively meant tagets at 75%