Open To Work
Bwalya Zulu
Ndola,copperbelt province
Work Preference
Summary
Dedicated IT professional focused on managing and optimizing information systems. Proven expertise in troubleshooting, data management, and user training, enhancing operational efficiency and customer satisfaction. Committed to delivering reliable IT solutions and effective communication across departments.
Overview
17
17
years of professional experience
Work History
IT Programmer
Ndola City Council
05.2018 - Current
- Developed and maintained application systems, integrating outsourced and pre-existing government databases and software applications to enhance interoperability across council departments.
- Database Management: Overseeing local council networks and systems to ensure smooth synchronization between ward-level enrolment and the central database.
- Troubleshooting faults: investigating, diagnosing and patching system bugs, program defects and operating system errors.
- Ensure upgraded services for trending business environment such as mobile money payment.
- Coordinated in-house training for end users, promoting effective use of IT resources.
- Enhanced coverage and ensured timely delivery and efficient communication with customers.
- Collaborate with teams such as smart Zambia and Zam portal (ministry of finance)
- Performed data backup for institutional records to ensure data integrity.
Activity desk Consultant
Pinnacle travel & tours Protea
Livingstone
07.2016 - 01.2017
- Managed activity bookings via online platforms and telephone inquiries, optimizing customer service and engagement.
- Oversaw tourist activity operations, ensuring seamless execution and guest satisfaction.
- Coordinated hotel and airport transfers, enhancing guest convenience and experience.
- Sold products and managed stock levels in the curio shop.
- Managed all books of accounts, banking, and payments, ensuring proper cash flow.
- Directed operations of the business centre.
Office Manager
Highlands Creative Academy
12.2014 - 06.2016
- Oversaw daily operations and performance of staff members.
- Trained and supervised staff to achieve instructional objectives while fostering rapport with parents.
- Provided administrative support to an academic team of lecturers, tutors, and teachers.
- Managed budgets and ensuring financial systems are followed;
- Procured necessary goods and equipment while processing invoices.
- Assisted in recruitment, public and alumni relations, and marketing activities to enhance community engagement.
- Administered the student lifecycle from registration or admission to graduation or leaving.
- Coordinated examination and assessment processes to ensure compliance with academic standards.
- Drafted and interpreted regulations while addressing queries and complaints procedures.
- Used information systems to prepare reports and statistics for internal and external use.
- Participated in developing future information systems.
- Contributed to policy and planning efforts.
- Liaised with administrative staff, academic colleagues, and students.
- Communicated with partner institutions, external agencies, government departments, and prospective students.
- Operated and provided instructional leadership at the Academy.
Level 1 ICT Support Engineer
I connect
Livingstone
07.2014 - 11.2014
- Telle Marketing, Sales Personnel, Internet Cafe customer attendee, Software and hardware installations, Computer Assembly and Disassembly, Software installation, creating maintaining and troubleshooting networks.
- Engaged clients to identify and clarify device issues, improving customer satisfaction.
- Resolved technical issues by repairing printers and scanners, ensuring uninterrupted operations.
- Setting up new equipment and upgrading existing systems testing and servicing equipment
- Working out the reasons for a fault and explaining these to the client
- Trained clients on new systems and software applications, enhancing user competency.
- Recording problems and their solutions for future reference
Guest Relations Officer
Sun International Hotel
10.2011 - 05.2012
- Guest Relations Officer, Guest Interactions, Telephone calls, receiving VIP guests, Flight confirmations and Transfers, Opera System usage. Handling problems between the guests and the hotel, Room inspections
- Front Office Duties: Handling check Ins and Check Outs, Filling, Telephone calls, Pit checks, Data management
- Greeted guests upon arrival, ensuring warm welcome and efficient registration and room assignment.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Communicated guest-reported problems to housekeeping or maintenance staff for prompt resolution.
- Make and confirm reservations.
- Issue room keys and escort instructions to bellhops.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Posted charges for accommodations and services to guest accounts using the hotel system., such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
- Compute bills, collect payments, and make change for guests.
- Documented guest comments or complaints, escalating issues to managers when necessary for resolution.
- Review accounts and charges with guests during the check out process.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Plan, schedule or supervise the work of other employees.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Arrange tours, taxis, or restaurant reservations for customers.
Assistant Administrator
Hillbillies Home School
01.2011 - 10.2011
- Served as the first point of contact for the school, managing visitor interactions and security protocols.
- Act as personal assistant to the Head teacher including dealing with highly confidential and sensitive issues;
- Dealing with the Head teacher's email as directed;
- Oversaw the upkeep of the school diary and the Head teacher's diary as necessary.
- Executed administrative functions to support smooth school operations.
- To provide the administrative support for the organisation of school trips and events, to include, for example, the collection of contributions and coach bookings;
- Maintaining the Register for annual licenses reviews, ensuring renewal and negotiations where appropriate.
- Managed financial transactions, ensuring precise record-keeping and accountability.
- To work with the Head teacher and School Finance Officer to ensure that financial administration is carried out in accordance with agreed procedures;
- Liaison with Finance officer to ensure accurate and timely raising and processing of invoices;
- Administered payments for ad hoc expense claims.
- Preparation of orders and identification of budget codes.
- Handled personnel documentation for staff recruitment and changes.
- Process all docupmentation required for teaching and non teaching staff appointment or changes in partnership with HR Business Partner, including drawing u advertisements;
- Create, maintain and update confidential staff files;
- Maintained school data systems to ensure information accuracy.
- Oversaw the use, updating, and maintenance of the school's information management systems.
- Completion of statutory returns including, approval and sign off by the Head teacher;
- Supporting the Head teacher in the collation and production of assessment data for analysis;
- Assisted the Head teacher in producing statistical information.
- Assisted with school policies to ensure a safe learning environment.
- Executed marketing strategies to promote school events and programs.
- Coordinated content for school publications, collaborating with external publishers to enhance communication.
- To support School's commitment to safeguarding children and promoting their welfare at a level appropriate to this role;
- Be aware of and comply with policies and procedures relating to health and safety, security, confidentiality and data protection, reporting all concerns to the appropriate person;
- Contribute to the overall ethos/work/aims of the school;
- Participate in training, other learning activities and performance development as required;
- Attend and participate in meetings as required;
- Attend and participate in meetings as required;
Sales Personnel
Musamu Chemist
01.2010 - 12.2010
- Banking, Performed inventory counts to maintain accurate stock levels., Managed cash transactions accurately during customer purchases., Developed marketing strategies to promote products and services., Assisted customers by providing information and support., Conducted sales transactions with customers in a retail environment.
- Answering general customer question and referring customers to pharmacists for follow up
- Giving advice to customers regarding which products are the best for their needs
- Handling prescriptions that will be filled by pharmacists
- Informing customers about goods and services
- Monitored inventory levels to prevent stock shortages.
- Refilled shelves with products to ensure availability for customers.
- Selling over the counter medications and related products such as toiletries, cosmetics and more
- Taking payments for prescriptions and other goods
Education
Bachelor's Degree - Cybersecurity
Zambia University of Technology Studies
Ndola07-2026
High Diploma - IMIS (Institute of Management and Information System)
Livingstone Institute of Business And Engineering Studies
Livingstone06-2014
Certificate - Hardware and Software Development
Livingstone Institute of Business And Engineering Studies
Livingstone02-2014
GCE Grade 12 Examinations Certificate (High School Education) -
Njase Girls Secondary School
Choma01-2009
GCE Grade 12 Examinations Certificate (High School Education) -
St. Marys Secondary School
Livingstone01-2006
Certificate - Health & safety
Sun International Hotel
LivingstoneSkills
- Installation and troubleshooting
- Operating systems knowledge
- Network management
- Project management
- Analytical problem solving
- Sales strategy
- Microsoft office, Microsoft navigation, LGIIS System, Zamportal, Payroll systems
- Excellent communication skills
- Database management
Hobbies and Interests
Reading, Travelling, Team sports, Learning new skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Programmer
Ndola City Council
05.2018 - Current
Activity desk Consultant
Pinnacle travel & tours Protea
07.2016 - 01.2017
Office Manager
Highlands Creative Academy
12.2014 - 06.2016
Level 1 ICT Support Engineer
I connect
07.2014 - 11.2014
Guest Relations Officer
Sun International Hotel
10.2011 - 05.2012
Assistant Administrator
Hillbillies Home School
01.2011 - 10.2011
Sales Personnel
Musamu Chemist
01.2010 - 12.2010
Bachelor's Degree - Cybersecurity
Zambia University of Technology Studies
High Diploma - IMIS (Institute of Management and Information System)
Livingstone Institute of Business And Engineering Studies
Certificate - Hardware and Software Development
Livingstone Institute of Business And Engineering Studies
GCE Grade 12 Examinations Certificate (High School Education) -
Njase Girls Secondary School
GCE Grade 12 Examinations Certificate (High School Education) -
St. Marys Secondary School
Certificate - Health & safety
Sun International Hotel