Caleb Gideon Tembo

• Analyzed requirements and helped integrate communication strategies into ZAQA activities
• Maintaining qualification information system and ensuring that system is available to all users;
• Overseeing development of technical system documentation
• Development and implementation of IT policy and monitoring adherence;
• Responsible for registration and administration of ZAQA's operating system, vendor management, software licenses, and IT assets;
• Managing installation and maintenance of Local area Networks and internal communication systems;
• Facilitate integration of E-Certificate to Qualifications Management Information System
• Increased audience view and user interaction after upgrading ZAQA website
• Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, effieinct implementation and comprehensive support
• Resolved issues and escalated problems with knowledgeable support and quality service
• Led server infrastructure development, quality assurance, staging and production systems for the online application system
• Set up network profiles, security permissions and file sharing systems
• Used ticketing systems to manage and process support actions and requests
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
• Facilitated best user experience through continuous support and communication of system changes
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues
• Researched product and issue resolution tactics to address customer concerns
• Coached and trained end-users on functions, features and basic troubleshooting of software such as Qualifications Management Systems and Performance Management Systems
• Communicated regularly with customers concerning data exchange and technology integration
• Developed and documented network policies, procedures and standards
• Used ticketing systems to manage and process support actions and requests.
• Set up network profiles, security permissions and file sharing systems.
• Facilitated best user experience through continuous support and communication of system changes.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Devised scripts and automation tools to improve system efficiency.

• Bayport Financial Services is a micro financing institution which had 26 branches across Zambia

Responsibilities.

• Spearheading the Deposit Taking Project technical Implementation team, ensuring successful implementation and deployment
• Deployment was successful and the business is now working as a deposit taking non-banking institution
• Developing IT policies and maintaining
• Oracle Database management support
• Business Intelligent reporting
• Manage the loan system called bay-lend
• Providing Network support to 26 remote branches
• Managed all IT Vendors
• Network monitoring and implementation of redundant links
• Management of IT inventory and technical documentation
• Monitored employee performance for the team and developed improvement plans
• Established and optimized schedules to keep coverage and service in line with forecasted demands
• Training of users on new system use and procedures
• Supervised day-to-day operations to meet performance, quality and service expectations
• Mentored team members to enhance professional development and accountability in workplace
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Developed detailed plans based on broad guidance and direction.

Responsibilities.

• Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments
• Managed the configuration of Security Systems (access control, CCTV)
• Managed the installation of server software on linux and windows platform
• Managed the configuration of LAN and WAN to provide auto fail-over
• Writing SQL scripts for data viewing from the oracle database
• Automated Teller Machines (ATM) management
• Provide and ensure system support for all incoming calls pertaining to WAN, LAN, application operating systems
• Respond to inquiries regarding data and computer security, policies and procedures
• Data center /Vendor management
• Ensure backup of data and replication to recovery site were done timely
• Utilize investigative techniques to identify, research, resolve and follow-up on problems, referring appropriate issues to Head, Support Services
• Maintaining Network for all branches and identify risks and measure to take
• Perform consistent, accurate problem escalation processes, and update documentation and process as needed
• Managed user technical support and ensured timely resolution of issues
• Made recommendations regarding information technology infrastructure overhauls
• Maintained flexible schedule and responded to after-hours and weekend emergencies on ATM and VISA transactions
• Maintained excellent attendance record, consistently arriving to work on time
• Installed and managed VPNs, firewalls and anti-malware solutions
• Diagnosed and resolved hardware and software issues
• Monitored networks and network devices to resolve technical problems quickly

Responsibilities.

• Designed the Member registration system for the organization
• Designed and configured a Virtual Private Network for the institution
• Managing all LAN and WAN resources in the two regions
• Developing website for the organization and maintained it
• Identified Information Technologies that would enhance the operations of the organizations and implemented them
• Provided IT support and user training
• Advised the registrar on Information Technology Policies that needed to be in place and implemented them
• Advised the registrar on Information Technology Policies that needed to be in place and implemented them
• Managed the Microsoft access database that was used to manage member records for the institution
• Built IT infrastructure to support key business strategies and evolving processes
• Determined best methods for IT to support key business objectives
• Aligned IT solutions and deliverables with company strategic vision

• The International School of Lusaka comprises two different operating systems including Windows 2003 and Windows 2008 Server
• These servers supported a 250 point network with 3 radio links connecting three building s which exceed the 100 meters threshold for LAN's

Responsibilities.

• Troubleshooting, administration and support of windows 2003/2008 servers with regards to Active Directory, DHCP and DNS services
• Administration of two web based systems the School Administration, Ed-admin and Destiny Software
• Worked with the management team to develop security policies and conducted network systems security auditing
• Managing and monitoring Microsoft Exchange 2007 and ensuring anti-virus protection
• Managing and updating the International School website
• Provided on-call support for network engineering duties
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
• Maintained network hardware and software and monitored network to support network availability to end users
• Identified and immediately resolved issues with network devices
• Verified continuity of computer and telephone system services for users