Carol Banda

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Created and maintained student databases to track and record information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Assisted development and implementation of new administrative procedures.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• supervised supporting staff drivers and maids
• checked on the log books and ensured drivers made correct entries of the routes.
• ensured the school is clean at all times.
• ensured bank and petty cash transactions were recorded on a daily basis

Attended to clients

mobile money

ZANACO

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintained visitor log for entering and leaving facility for security purposes.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.