Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Cell Number
Nrc Number
Timeline
Generic

Carol Zulu Musonda

LUSAKA

Summary

Branch Manager with extensive experience in cash handling and customer service at Golden Coin Bureau De Change. Demonstrated leadership in team management and operational efficiency through effective staff supervision and detailed monthly reporting. Proficient in Microsoft Word and committed to fostering positive client relationships for exceptional service delivery.

Overview

14
14
years of professional experience

Work History

Branch Manager/ Cashier

Golden Coin Bureau De Change
Lusaka
01.2020 - 05.2025
  • Bulk cash handling
  • Managing a branch inclusive of staff
  • Monthly branch reports/daily reports
  • Customer service

Cashier

Becky’s Bureau De Change
Lusaka
12.2016 - 01.2019
  • Bulk cash handling
  • Customer service
  • Cashier responsibilities

Bar lady

Pamper Bay
Lusaka
09.2016 - 11.2016
  • Providing a good customer service, talking to customers and making sure they are ok and comfortable
  • Cleaning and clearing the counter
  • Cash handling and stock taking

Receptionist

Goodluck Lodge
Lusaka
04.2015 - 08.2016
  • Providing a good customer service
  • Making sure all reservations and customer bookings are in order
  • Taking phone calls making sure all customer complaints and queries are well attended too, and making sure the customer is comfortable and well taken care of
  • Events planning and communication skills

Waitress/Bar lady

Goodluck Lodge
Lusaka
04.2015 - 08.2016
  • Providing a good customer service
  • Making cocktails/mocktails
  • Serving and taking customer’s orders
  • Stock taking and cash handling

Waitress/ Bar lady

Buzz Café
Lusaka
01.2011 - 06.2011
  • Serving customers and taking orders
  • Making cocktails/ mocktails
  • Customer service
  • Cashing handling

Education

Certificate of competence - Microsoft word 2007, Pc fundamentals, Customer service

Lusaka Business and Technical College
Lusaka
10.2011

Grade 10-12 -

Libala High School
01.2010

Grade 8-9 -

Woodlands Basic School
01.2005

Grade 6-7 -

Mumuni Basic School
01.2003

Grade 1-5 -

Woodlands Basic School
01.2001

Skills

  • Microsoft word 2007
  • Pc fundamentals
  • Customer service
  • staff supervison
  • sales forecasting
  • Branch management
  • monthly reporting

Personal Information

  • Date of Birth: 09/20/91
  • Gender: Female
  • Marital Status: Married
  • Religion: Christian

References

  • Mr. Joseph Luombe, Chief Accountant, Golden Coin Bureau, 0974-954938
  • Mr. Peter Banda, Buzz Café, 0974-900845
  • Mr. Augustine, Good Luck Lodge (Manager), 0967-026050 OR 0953-624-253
  • Rabbecca Bulwani, Manager, Becky’s Bureau, 0977-842-771, +260-211-228217

Hobbies and Interests

  • Listening to music
  • Cooking and discovering new recipes
  • Reading books
  • Making friends
  • Learning new languages

Cell Number

0975-785354/0968-545567

Nrc Number

181350/10/1

Timeline

Branch Manager/ Cashier

Golden Coin Bureau De Change
01.2020 - 05.2025

Cashier

Becky’s Bureau De Change
12.2016 - 01.2019

Bar lady

Pamper Bay
09.2016 - 11.2016

Receptionist

Goodluck Lodge
04.2015 - 08.2016

Waitress/Bar lady

Goodluck Lodge
04.2015 - 08.2016

Waitress/ Bar lady

Buzz Café
01.2011 - 06.2011

Certificate of competence - Microsoft word 2007, Pc fundamentals, Customer service

Lusaka Business and Technical College

Grade 10-12 -

Libala High School

Grade 8-9 -

Woodlands Basic School

Grade 6-7 -

Mumuni Basic School

Grade 1-5 -

Woodlands Basic School

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Carol Zulu Musonda